Help Center

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Everything you need to know about using Laureo

Your Help Center Address

The one address your Help Center pages, your website widgets and your customer portal share, who can change it, and why the addresses you used before keep working

One address, three public surfaces

Everything your customers reach without signing in is addressed by the same word.

Your Public address is the segment that identifies your workspace on every public support surface. It is one value, set in Service → Settings → Help Center, and three things are addressed by it:

Your Help Center pages, at /help-center/your-business, including the article pages and the Submit a request form.
The widgets you paste on your own site. Both embed snippets carry the address in a data-org-slug attribute, which is how the help bubble and the live-chat bubble know whose articles to search and whose Inbox to route a chat to.
Your customer portal sign-in page, at /portal/login/your-business, where a contact asks for a sign-in code to read their own tickets.

Publishing the Help Center is a Business plan feature

Setting or changing the public address needs the same plan as the Help Center it belongs to, so it is available on Business and above. Turning a published Help Center off is not gated the same way: an off switch you cannot reach is an off switch that does not work.

Only a workspace admin can change it

Editing the Help Center and moving its address are two different rights.

The knowledge base edit permission lets someone brand the Help Center, write the SEO fields, set the chat hours and publish articles. It does not let them move the address. That is an admin action and it cannot be delegated through a role, because every page, widget and portal link a customer already holds is served under it. Anyone else sees the address as plain text with the note Only a workspace admin can change this.

The address is saved on its own, never with the rest of the page

Changing the address is its own request with its own confirmation, separate from the Save button that stores branding, discovery and chat hours. That is deliberate: a combined save could store your new logo and lose the address with no way to tell you which half landed. If something tries to change the address as part of an ordinary settings save, the save is refused rather than half applied.

Setting or changing the address

From Service settings, or from the publish step of the AI Customer Support Agent setup.

Open Help Center settings

Go to Service → Settings → Help Center and find the Public address row. A workspace that has never set one is offered its workspace booking link as a starting point, so one word can be your company address across booking and support.

Type the address you want

The field checks the address as you type and shows the full link it will produce. If the address is taken, reserved or misspelt, it says so before you commit and offers alternatives that are actually free.

Confirm the move

Choosing Set address or Change address opens a confirmation that names what moves, shows the address now and the address after, and states that the addresses you used before keep working. Nothing is written until you confirm.

Publishing sets the address first, then turns it on

If you publish from the AI Customer Support Agent setup instead, the same two things happen in order: the address is set, then the Help Center is turned on. If the second step fails, the screen tells you the address is already saved, so you publish again rather than starting over.

Addresses you used before keep working

A link a customer already has does not break when you rename.

Every address your workspace has ever held stays bound to your workspace and keeps serving it. A bookmarked article, a widget snippet baked into a page on your own site years ago, a portal sign-in page a customer saved, and a request form linked from an old newsletter all keep opening the same content after a rename. Nothing redirects: the page simply publishes a canonical link pointing at your current address, so search engines settle on the new one.

Previous addresses

Under the address row, admins get a Previous addresses list with three controls per row:

Stop serving: the old address stops opening your Help Center. The value stays reserved to your workspace, so nobody else can take it.
Resume: serve it again. A stopped address is not lost.
Forget: stop serving it and remove the text from this list. The value is still reserved to your workspace and no other workspace can take it, but the product can no longer tell you what the address was. This one cannot be undone.

Turning the Help Center off closes every address at once

A Help Center that is switched off serves nothing, at your current address or at any previous one. The same is true of the request form and the widgets: they all resolve through the published Help Center, so the off switch is the single place to close the public side.

What an address may be

Three rules, all checked before anything is stored.

Shape: 3 to 40 lowercase letters, numbers, and single hyphens. No spaces, no capitals, no double hyphens, and no leading or trailing hyphen.
Reserved words: a short list of words that read as ours rather than yours is refused on its own, including support, billing, security, login and admin. The rule is the whole address, not a part of it, so your-business-support is fine while support alone is not.
Our brand: an address that reads as Laureo is refused, including lookalikes that swap a digit or a letter from another alphabet. This stops a workspace sending mail and collecting answers under our name.

Addresses are unique across every workspace, and they share one pool with workspace booking links: if a word is your booking link it can also be your Help Center address, and if it belongs to another workspace it is unavailable in both places.

How often an address may change

Two limits, both per workspace.

5 changes in 30 days. A workspace can change its Help Center address up to five times in any rolling 30 days. Going back to an address you used earlier counts as a change too.
25 past addresses. Because every past address stays reserved and serving, a workspace keeps at most 25 of them. At the limit the address can no longer change, and the screen says so rather than failing quietly.

Your Public Help Center· Turn published articles into a branded, customer-facing Help Center Live Chat· The chat bubble that reads the same address from its embed snippet The Customer Ticket Portal· The signed-in ticket view whose sign-in page sits at this address Set up your AI Customer Support Agent· The publish step that sets the address and turns the Help Center on Booking Pages· The workspace booking URL, which shares a naming pool with this address Service Hub Overview· Tour the Service sections

Your Public Help Center

The Customer Ticket Portal