Support

Customer support, built in

Tickets, a knowledge base, and customer surveys. All inside your CRM, no separate help desk needed.

Why built-in support?

Most CRMs force you to buy a separate help desk for support tickets. That means two tools, two databases, and zero visibility between sales and support. With Laureo, your support team sees every deal, email, and activity on the same contact record your sales team uses. Better context, faster resolution, happier customers.

Tickets

Track, assign, and resolve customer issues from inside your CRM.

  • Create tickets from email, forms, or manually
  • Assign tickets to team members with round-robin or manual routing
  • Priority levels: Low, Medium, High, Urgent
  • SLA tracking with due dates and escalation rules
  • Full ticket history linked to the contact record
  • Status tracking: Open, In Progress, Waiting, Resolved, Closed

Knowledge Base

Publish help articles so customers can find answers on their own.

  • Rich text article editor with images and formatting
  • Organize articles into categories and subcategories
  • Publish, draft, or archive articles with one click
  • Public-facing knowledge base with your branding
  • Search across all articles for fast answers

Surveys

Collect feedback from customers to improve your product and service.

  • Survey builder with multiple question types
  • Send surveys via email or share a link
  • Response collection with real-time results
  • Analytics dashboard for survey performance
  • Trigger surveys automatically after ticket resolution

Ticket-to-Deal Conversion

Turn support conversations into sales opportunities with one click.

  • Convert any ticket into a deal opportunity
  • Carry full conversation history into the deal
  • Assign to the right sales rep automatically
  • Track conversion rate from support to revenue
AI-Powered

AI resolves tickets before you touch them

Smart routing, auto-responses, and proactive customer health monitoring.

Auto-categorize and route tickets on arrival
KB article suggestions for agents in real time
Draft first response from ticket context and history
CSAT prediction for at-risk conversations

Related Resources

Feature

CRM Features

Pipeline management, contacts, deals, quotes, and team collaboration in one platform.

Feature

Team Messaging

Built-in DMs, channels, threads, and file sharing alongside your CRM data.

Solution

Consultants

See how consultants use Laureo to manage client relationships and projects.

Frequently Asked Questions

Yes. Laureo includes a full ticketing system, knowledge base, SLA tracking, and customer portal — all integrated with your CRM data so support agents have full context on every customer.
A knowledge base is a self-service library of articles, FAQs, and guides that customers can search to find answers without contacting support. Laureo includes a built-in knowledge base with categories, search, and public/private article options.
Yes. Laureo provides a customer-facing portal where customers can submit tickets, check status, and browse your knowledge base — reducing support volume and improving satisfaction.
Yes. Every ticket is automatically linked to the CRM contact and company record, giving support agents full context including deal history, past interactions, and custom fields.

Unify your support stack

Support tickets, KB, and surveys included on Business and Ultra plans.

14-day free trial. Cancel anytime.