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Overview
Email InboxLayout CustomizationAppearance & Dark ModeWriting EmailsAI FeaturesAI Smart ReplyInsert CRM BlocksSnippetsSchedule SendsPre-send GuardrailsDone & Follow-upsShare Threads & NotesEmail TrackingOut-of-Office Indicators
Help CenterEmailOut-of-office indicators

Out-of-office indicators

See when contacts are out of office before composing email.

Overview

For Microsoft 365 contacts (the contact's email matches a connected Microsoft 365 user in your CRM), out-of-office status is surfaced as a small badge on the contact detail panel and in the email composer's recipient field.

We read this from Microsoft Graph's MailboxSettings.Read scope, which is granted at Microsoft 365 connection time. Status is cached for 1 hour to avoid excessive API traffic, then re-fetched on demand.

Related Articles

Microsoft 365— Microsoft 365 integration overviewComposing Email— Email composer features
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