Add a live-chat bubble to your own website and answer visitors from the Service Inbox
A chat bubble on your own site whose conversations land as tickets in your Inbox.
Live Chat puts a floating chat bubble on your own website. When a visitor opens it and sends a message, a support ticket is created in your Service Inbox with a Live chatorigin chip, and your agents reply from the same three-pane workspace they use for every other channel. There is no separate chat console to learn — live chat is just another way a ticket can arrive.
Live chat rides on your published Help Center.
The chat widget resolves your organization from your enabled Help Center. That keeps setup to a single switch: once your Help Center is turned on with a public address, the chat widget can mount against it. If your Help Center is off, the bubble shows a friendly “chat isn't available” state rather than a broken widget.
Go to Service → Settings → Help Center, choose a public address (subdomain), and flip Enable help center. See Your Public Help Center for the full walkthrough. The address you pick is your organization key for the chat widget.
Drop a single <script> tag onto any page of your website, just before the closing </body>. Replace your-address with the public address you chose above:
The bubble appears in the bottom corner. Visitors click it, type a message, and it becomes a ticket in your Inbox in real time.
<script src="https://app.laureo.io/embed/chat.js" data-org-slug="your-address" async></script>The script is self-contained — no other tags, stylesheets, or dependencies. It mounts a launcher and, when opened, a panel that frames the chat against your app origin, so the widget never needs access to anything on your own site.
A few optional attributes tune where the bubble sits and what it says.
data-org-slug — Required. Your Help Center's public address, which tells the widget whose Inbox to route chats to.data-position — Optional. bottom-right (default) or bottom-left.data-launcher-label — Optional. The accessible label on the bubble (default “Chat with us”).The chat window picks up your Help Center brand color automatically, so the conversation matches the rest of your customer-facing surfaces without extra configuration.
A chat is a ticket, so every Inbox tool already applies.
A live-chat conversation opens in the center pane like any ticket. You reply in real time, add internal notes, assign it to a teammate, insert a macro, pull in a knowledge base article, or (on Ultra) let the AI copilot draft a response. The Live chat chip on the ticket tells you at a glance that the customer is (or was) chatting live, so you can prioritize an active conversation over an email that can wait.