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Help CenterAI AssistantAI Billing Autonomy

AI Billing Autonomy

What Laureo can do automatically on your billing surfaces, and what always needs your approval

The principle

AI works inside your permissions — and never moves money on its own.

When Laureo helps with quotes, invoices, and other billing work, it acts as you — it can never do anything your own role and seat could not do, and it stays inside your AI cost budget. Within that boundary, the billing autonomy policy decides which low-risk actions Laureo may take on its own versus which it should propose for your approval first.

Two hard rules Laureo can never cross
Money out is never automatic. Issuing a refund, disbursing trust funds, or any other action that moves money to someone else always requires a person — and large amounts require a second approver. Sending to a customer always needs approval. Laureo can draft a quote, an invoice, or a reminder, but you confirm before it leaves your organization.

Automatic vs approval-required

The policy only governs already-authorized, low-risk actions.

For routine, low-risk, reversible work — drafting a quote, adding a catalog line, updating a note — the policy can let Laureo act and simply tell you what it did. For anything with more weight, it presents an approval card: you see exactly what it intends to do and approve or reject it before anything changes. The policy never grants an action you aren't allowed to take; it only chooses between "do it" and "ask first" for actions you already could do yourself.

On-catalog only

Laureo can't invent a price.

Every line Laureo adds to a quote or invoice must come from your real catalog — it cannot invent an off-catalog product or a made-up price. The figures are snapshotted from the catalog price you actually maintain, so an AI-assisted quote is built from the same numbers you would have picked by hand.

Where to configure it

Administrators tune the policy in settings.

Administrators set the billing autonomy policy in Settings → Billing Autonomy — choosing which low-risk actions run automatically and which always wait for approval. The default is conservative: money-moving actions are strictly human-approved, and external sends always wait for a person. You can loosen the automatic side for routine work as your team builds trust in it.

Related Articles

AI Assistant OverviewUsing the ChatCreating a QuoteCreating & Managing InvoicesRefunds
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Onboarding Copilot