Skip to main content
Skip to main content
LaureoLaureo
Product
Why Laureo
Solutions
Pricing
Resources
Contact
Sign InStart 14-Day Trial
Start TrialStart 14-Day Trial

Product updates, no noise.

New features and the occasional sales tip. Unsubscribe anytime.

We'll send occasional product updates. Unsubscribe anytime. Privacy Policy

LaureoLaureo

CRM + Marketing + Automation + AI agents. One platform. Zero grunt work.

Product

Features

  • Sales & CRM
  • Marketing & Communication
  • Deals & Revenue
  • Customer Support
  • Automation & Insights
  • AI Agents
  • Integrations

Tools

  • Smart Inbox
  • Follow-up Sequences
  • Cold Outreach
  • Team Chat
  • Quotes & Invoices
  • Scheduling
  • Forms
  • Help Desk
  • Knowledge Base
  • Surveys

More

  • All features
  • Browse integrations
  • Pricing
  • Compare
  • Migrate

Solutions

For teams

  • Small Business
  • Startups
  • Sales Teams
  • Agencies
  • Consultants

By industry

  • Professional Services
  • Real Estate
  • Manufacturing
  • SaaS & Tech
  • Recruiting
  • See all solutions

Company

  • About
  • Contact
  • Partners
  • Security
  • Changelog

Resources

  • All resources
  • Blog
  • Help Center
  • Glossary
  • FAQ

Legal

  • Privacy
  • Terms
  • Acceptable Use

All third-party product names, logos, and brands mentioned on this site are the property of their respective owners, are used for identification and comparison only, and do not imply any affiliation with or endorsement of Laureo.

© 2026 Laureo. All rights reserved.

·

Help Center

Docs

Everything you need to know about using Laureo

Help Center

Overview
Getting StartedSending AccountsDomain SetupBuilding SequencesA/B Testing StepsReply HandlingAI Reply DraftingLeads & ImportCold Replies in Your InboxDeliverabilityComplianceAnalyticsMeeting AttributionTroubleshooting
Help CenterCold OutreachAnalytics

Analytics

Reply-primary metrics, the per-step funnel, sequence and mailbox cuts, and revenue attribution to promoted leads

Reply-Primary Metrics

The reply rate is the metric that matters for cold.

For cold outbound, opens and clicks are noisy signals — image-blocking and link-scanning inflate them, and tracking is off until you configure a tracking domain. The metric that actually predicts pipeline is the reply rate, so the Analytics tab leads with replies. You see how many leads replied, the breakdown by intent, and how reply rate trends across your sequences.

FieldDescription
SentCold-sequence emails sent in the period.
DeliveredSends that were accepted by the recipient mail server (sent minus bounces).
RepliedLeads who sent at least one reply — the headline metric.
Reply rateReplied divided by delivered, the core measure of sequence quality.
Positive repliesReplies classified as interested or meeting requests.
BouncedSends rejected by the recipient server. A rising bounce rate triggers mailbox auto-pause.
UnsubscribedLeads who opted out via the unsubscribe mechanism or a confirmed reply request.
Opened / ClickedEngagement signals, shown only when a verified tracking domain is configured.
The open and click tiles tell the truth
Cold outreach ships with open and click tracking off. Until you set a verified tracking domain, the dedicated Open rate and Click ratetiles read “Tracking off” instead of a made-up zero, so a blank number is never mistaken for real engagement. Even once tracking is on, the open rate stays muted and flagged, because image-proxy prefetching inflates it. The reply rate remains your source of truth.

The Per-Step Funnel

See where leads drop off across your sequence steps.

The per-step funnel shows how leads move through each step: how many received step 1, how many reached each follow-up, and how many replied at each stage. This tells you whether your opener is doing the work or whether a later follow-up is what earns most replies — useful for trimming steps that add little and strengthening the ones that convert.

Sequence and Mailbox Cuts

View performance two ways.

  • By sequence— compare your sequences against each other to see which messaging and targeting earns the best reply rate.
  • By mailbox— compare your sending mailboxes to spot one whose bounce rate or reply rate is out of line with the rest of the pool, which usually points to a list or authentication issue on that mailbox.

Sending-Activities Export

Download the raw send log as a CSV.

The Export CSV button next to the range control downloads a sending-activities log: one row per cold send, with its sequence, step, recipient, subject, and status, alongside the scheduled, sent, opened, clicked, replied, bounced, and unsubscribed timestamps for that send. The export follows the time range you have selected, and the download also accepts a single sequence, an event type (sent, opened, clicked, replied, bounced, or unsubscribed), and a custom date window when you want a narrower pull.

The export is capped, and says so
This is an analytics activity log, not a full data-portability export, so it is capped at 10,000 rows. If a pull would go past that, the file ends with a short truncation line telling you to narrow the date range or filter by sequence or event. The leading marker keeps that note from being read as data, so you always know when a file is partial.

Tracking Unsubscribes

Where opt-outs show up, and the number that actually matters.

Opt-outs surface in three places, so you can watch them at the campaign level and across the whole organization:

  • The per-campaign Unsub count on the Sequences table, shown as a count with a small muted rate, so you can compare opt-out levels across your campaigns at a glance.
  • The Unsubscribed figure on the Analytics page, a count paired with an opt-out rate over emails sent. It is always shown in a neutral tone, never as an alarm.
  • The Suppression list panel on the Analytics page, where opt-outs across every mailbox appear together. It is read-only except for one narrow case: an opt-out that Laureo auto-detected from a reply carries a per-row Remove that restores the lead and allows future sends. Opt-outs a recipient made themselves stay read-only here. Full management lives on the admin Unsubscribe Management page.
Unsubscribes are healthy; watch spam complaints instead
An unsubscribe is a normal, honest opt-out: someone told you they are not interested, and Laureo will never contact them again. A steady unsubscribe rate is not a problem on its own. The number that actually threatens your sending is the spam-complaint rate, because that is the signal mailbox providers weigh most heavily. Every visible unsubscribe you offer is a complaint you did not earn.

Revenue Attribution

Connect cold replies to real pipeline.

When you promote a positive cold reply into a CRM person and opportunity, that opportunity stays linked back to the sequence that sourced it. Analytics rolls this up so you can see the pipeline and revenue attributed to each cold sequence — the real return on the outreach, not just the reply count.

Promote to close the attribution loop
Attribution only works for leads you promote. Make promoting a positive reply part of your triage routine in the inbox so every won deal traces back to the sequence that started it. See Cold Replies in Your Inbox.

Related Articles

A/B Testing Steps· Test two versions of a step and promote the winnerCompliance· Unsubscribe, opt-out settings, and suppressionTroubleshooting· Resolve paused mailboxes and stalled sequencesCold Replies in Your Inbox· Triage replies and promote leads to CRM
Previous
Compliance
Next
Meeting Attribution