Each Laureo account uses one primary sign-in method — Google, Microsoft, or an email and password. The method you picked at signup is stored as the primary on your profile and is the only method that signs you into Laureo from then on.

This is a deliberate stance, not an arbitrary restriction. Email is the source of truth in a CRM: your inbox, sent items, calendar, contacts, and AI work all key off it. Pinning each account to a single email source keeps that mapping clean.

If your primary method is Google or Microsoft, you can add a password so you can also sign in with your email and password. It all happens inside the app: open Settings → My preferences → Sign-in & security and choose Set a password. We re-confirm it's you through your provider (a quick Google or Microsoft sign-in), then you set the password without ever leaving the app or being signed out.

Already have a password? The same card shows Change password (or Change backup password if your primary is Google or Microsoft). You stay signed in on this device, and your other devices are signed out as a precaution.

Inside the change-password window there's a Forgot your current password? Email me a reset link option. It sends the standard recovery email. Opening that link signs you out and takes you to the recovery page to choose a new password, then you sign in fresh.

Changing a password and resetting one are different. If you're signed in, change it from Settings (above) and keep your session. If you're locked out, use Reset your password on the sign-in page: enter your email, open the link we send, choose a new password, and sign in again. See Recover Your Sign-In.

You cannot change your own primary provider. If your employer migrates from one provider to another, an administrator can start a migration on your behalf — see Changing Your Sign-In Method.