Toggle between three reading layouts from the Layout control in the toolbar, or set a default under Inbox options (the gear) → Email settings → Reading. Both the toolbar toggle and the settings control share one preference, so a change in either is reflected everywhere and syncs across devices.

• Split: the email list and the reading pane sit side-by-side. Available on screens 1024 px and wider.
• Focus: the message reads full-width; the list shows on its own when nothing is selected.
• Below: the email list sits on top and the open email reads under it, across the full width unless you open the CRM context panel beside it, with a divider between the list and the email that you can drag. Pick it with the Reading pane below button in the toolbar or as Below in Email settings. Available on screens 1024 px and wider; narrower screens show the list and open an email full screen.

To close the open email, click it again in the list (Split view) or press Escape or U (any view). An open conversation starts at the first unread message, with the earlier messages collapsed.

Two settings under Email settings → Reading & display decide what happens around the open email. After acting on an open email is where you land after you archive, delete, mark done, snooze or mark unread the email you are reading: Go back to the list (the default), Open the newer email or Open the older email. At the end of the page you go back to the list. Mark as read is when an unread email you open counts as read: Immediately (the default), After 1 second, After 3 seconds or Never. Leave the email sooner and it stays unread. Reading an email here marks it read in your connected mailbox too. If the mailbox needs a reconnect, you see one notice and the email stays read here. Press [ or ] to archive the open email and open the newer or older one, whatever the setting says. Mute, Report spam and Block sender on the open email leave it the same way.

Conversation view, in the same place, shows each conversation as one row in Inbox, Sent and your other mail folders, with its replies grouped under it. It is on by default; with it off, every message has its own row.

Inbox tabs, in the same place, has one line for each connected inbox that sorts mail into tabs. Tick the tabs that inbox has turned on: Promotions, Social, Updates or Forums. Mail from a tab you leave unticked shows in your Primary tab, as it does in the inbox itself, and with no tab ticked all of that inbox's mail is in Primary. Promotions and Social start ticked. A change applies to the mail already in your list. When you press Refresh, Laureo also checks which tab each message is in now, at most once every 10 minutes. An inbox that sorts mail into Focused and Other has no line here: Email opens on its Focused tab.

In Split view, the dividers between the email list, the reading pane, and the CRM context panel are draggable. Your widths save automatically and sync across devices via the user_ui_preferences table.

• List ↔ reading pane: clamps between 320 and 720 px.
• Reading ↔ CRM panel: clamps between 220 and 480 px.
• Double-click a divider to reset to the default width.
• Focus a divider with Tab, then use ←/→ to adjust by 16 px steps.
• List ↕ reading pane (Below view): drag the divider under the list to set its height, 320 px to start. The list keeps at least 160 px and the email under it at least 240 px. Double-click it to reset, or focus it with Tab and use ↑/↓ for 16 px steps. The height saves and syncs like the widths, and Reset inbox layout in Email settings puts it back.

The reading pane uses a single scroll container. The subject, From/To headers, and email body all scroll together, with no nested scrolls and no pinned subject row. The bottom of the email gives you a fresh Reply / Reply all / Forward action bar so you don't have to scroll back up, and it means exactly what the same three buttons at the top of the pane mean: Reply and Reply all move your cursor into the reply editor below the thread, and Forward opens the compose window.

The formatting bar is the same control wherever you write a message in Laureo: the reply inside a thread, the pop-out compose window, the bulk email panel, the template editor, the campaign editors and the outreach sequence steps. The signature editor is the one exception: it shows your signature the way it is sent, with a short toolbar of its own. The bar is one row at every width. What does not fit collapses into a More formatting button at the end of the row instead of stacking into a second row, so a narrow column and a wide window differ in how many buttons are on show, never in how tall the bar is. A surface that needs its own controls, such as personalization tokens on a template or a sequence step, adds them to that same row.

The two email composers, the thread reply and the compose window, also share the rest of it: a paperclip that is the only attachment control until something is attached, a drop overlay that appears only while you are dragging files over the window, and one schedule menu. Neither grows its own version of any of these.

The toolbar is organized into two rows. The top row leads with search (far left) followed by your inbox tabs (Inbox, Starred, Snoozed, Sent, Drafts, Scheduled, Done, Trash). The second row holds the Compose button (far left), the All / CRM / Cold filter, Layout, the category Filter, Sort, and the gear.

• Sort and Layout stay visible: they are view states you toggle often.
• Inbox options (the gear) holds the set-once / less frequent controls: Row density, Keyboard shortcuts, Resync mailbox, and Email settings (which now includes your email notification preferences inline, no jumping to a separate page).

• Sidebar Compose: always visible on the left rail.
• Toolbar Compose: the primary button at the far left of the toolbar's second row.
• Keyboard: press C from anywhere in the inbox.

• Drag the top-left corner of a docked compose window to resize it. The size is remembered for the next one you open.
• A remembered size is always fitted to the window you are on now, so a large one saved on an external monitor opens sensibly on a laptop rather than off-screen.
• Full screen in the title bar opens a large window in the middle of the screen. Press it again, or Escape, to dock it.