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Conversations

Create and manage Direct Messages, Group Chats, and Channels

Direct Messages

Private one-on-one conversations with a team member.

Direct Messages (DMs) are private conversations between you and one other person on your team. Only the two participants can see the messages. DMs are ideal for quick questions, private feedback, or any discussion that does not need a wider audience.

1

Start a new DM

Click the compose button at the top of the conversation list and select "Direct Message." Search for or select the team member you want to message.
2

Find an existing DM

Your existing DMs are listed in the sidebar under the Direct Messages section. You can also use the search bar at the top of the conversation list to find a specific person by name.
One DM per pair
You can only have one Direct Message conversation with each team member. If you search for someone you have already messaged, the existing conversation will open instead of creating a duplicate.

Group Chats

Multi-person conversations for teams and projects.

Group Chats let you bring multiple team members into a single conversation. They are great for account teams, project groups, or any scenario where several people need to collaborate on a topic.

1

Create a Group Chat

Click the compose button and select "Group Chat." Give the group a name (e.g., "Enterprise Account Team") and add at least two other members.
2

Name your group

Choose a descriptive name that makes the group easy to find later. You can change the name at any time from the conversation settings.
3

Add members

Search for team members by name and add them to the group. You can add or remove members after the group is created.

Group Chat Roles

  • Owner — The person who created the group. Can rename the group, change settings, add or remove any member, and assign admin roles. Cannot be removed.
  • Admin — Can add or remove members and rename the group. Assigned by the owner.
  • Member — Can send messages, react, share files, and participate fully, but cannot modify group settings or manage members.

Channels

Named, topic-based conversations open to the team.

Channels are persistent, topic-based conversations that team members can browse and join. Unlike Group Chats, Channels are discoverable by anyone in the organization. Use them for ongoing discussions like department updates, product feedback, or support escalations.

1

Create a Channel

Click the compose button and select "Channel." Enter a unique name for the channel (e.g., "sales-updates" or "product-feedback") and an optional description explaining its purpose.
2

Set a description

Add a description so other team members know what the channel is for. The description is visible when browsing available channels.
3

Invite initial members

Optionally add members when creating the channel. Other team members can find and join the channel later on their own.
Unique channel names
Channel names must be unique within your organization. If you try to create a channel with a name that already exists, you will be prompted to choose a different name.

Managing Conversations

Mute, star, archive, and control notification preferences.

You can manage your conversations from the conversation header or the right-click context menu in the sidebar. The following options are available:

  • Star — Starred conversations appear at the top of your sidebar list for quick access. Toggle the star on or off at any time.
  • Mute — Muted conversations will not send you notifications for new messages. The conversation still appears in your list, and unread counts are still tracked, but you will not receive push or in-app alerts.
  • Archive — Remove a conversation from your active list without deleting it. Archived conversations can be found via search or the archive view and restored at any time.
  • Notification preferences — Customize whether you receive notifications for all messages, only mentions, or nothing. This setting is per-conversation and overrides your global notification defaults.

Member Management

Add, remove, and manage members in Group Chats and Channels.

Group Chats and Channels support flexible membership management. Who can manage members depends on the role structure of the conversation.

Member Actions

  • Adding members — Owners and Admins can add new members at any time. Search for a team member by name and click to add them. New members can see the full message history.
  • Removing members — Owners and Admins can remove members from the conversation. Removed members will no longer see new messages but their previous messages remain visible to others.
  • Leaving a conversation — Any member can leave a Group Chat or Channel voluntarily. If the owner leaves a Group Chat, ownership transfers to the next admin or the longest-standing member.
  • Changing roles — The Owner can promote a member to Admin or demote an Admin back to Member. This is available from the member list in conversation settings.
New members see full history
When someone is added to a Group Chat or Channel, they can scroll back through the entire message history. Keep this in mind when discussing sensitive topics before adding new members.

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