Open Collections to see who owes you. The Worklist view ranks your overdue and at-risk invoices by a composite score (amount at risk, how late, and how reliably the customer pays) so the account most worth chasing is at the top — not simply the oldest. Each row shows the customer, the open balance, days overdue, a status chip, a recommended next action, and a plain-language confidence note you can expand to see why the row ranks where it does. Switch to the Aging view for the classic Current / 1–30 / 31–60 / 61–90 / 91+ buckets per customer, with DSO and CEI summary tiles.

When you send a reminder — manually from a row's ⋯ menu, or automatically through a dunning sequence — Laureo drafts a tone-appropriate email grounded in the actual invoice, then sends it from the assigned rep's real connected mailbox. The email threads onto the customer's contact and is logged as a normal email activity, so the customer's reply lands on the same thread. You always review and edit a manual reminder before it goes out.

A sequence is an ordered set of escalating steps — for example T+7 (friendly), T+14 (firm), T+30 (final), and a T+60 "call the decision-maker" task. Build and edit sequences in Collections → Sequences. Overdue invoices auto-enroll into your default sequence (you can turn this off in settings). Steps marked requires approval — like a final notice — always wait for a person to review and send, even when auto-send is on.

When a customer says "I'll pay Friday", log a promise-to-pay from the row's menu. This pauses the dunning sequence until the promised date and creates a dated follow-up task for the invoice owner. You're told how many reminders the promise paused, so a mis-keyed date is never silent. If the promise slips, the sequence resumes automatically and the invoice owner is notified; if it's kept, the sequence completes.

In Settings → Company → Collections (managers) you set the aging anchor (count days from the due date or the invoice date), the bucket boundaries (net-60/net-90 tenants widen these), the default dunning sequence, and whether overdue invoices auto-enroll. The worklist and the AR aging report both read these same settings.

In Settings → Company → Collections (managers) you can turn on automatic late fees. When enabled, an overdue invoice gets a Late fee line added once its grace window passes. Choose a percentage of the outstanding balance or a flat amount in the invoice currency, set the grace days (0 to 90) to wait after the due date, and cap how many times a fee can be added to one invoice. The fee is a normal line item, so it shows on the invoice and on the customer's pay page automatically, and the balance updates to include it.