Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Laureo CRM platform available at app.laureo.io (the "Service"), operated by Laureo CRM ("Laureo," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Service Description

Laureo CRM is a customer relationship management platform that helps businesses manage contacts, companies, sales opportunities, activities, communications, and related business data. The Service includes integrations with third-party platforms, including Google Workspace services (Gmail, Google Calendar, Google Drive, and Google Meet), to enhance your workflow.

2. Account Registration and Responsibilities

To use the Service, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring that your use of the Service complies with all applicable laws and regulations

Organization administrators are responsible for managing user access within their organization and ensuring that all users comply with these Terms.

3. Data Ownership

You retain full ownership of all data you and your team members enter into the Service ("Your Data"). We do not claim any ownership rights over Your Data. We process Your Data solely to provide and improve the Service as described in our Privacy Policy.

You grant us a limited, non-exclusive license to host, store, transmit, and display Your Data solely as necessary to provide the Service to you. This license terminates when you delete Your Data or close your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload, store, or transmit any malicious code, malware, or harmful content
• Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to send unsolicited bulk communications (spam)
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service without our written consent
• Use the Service in any way that violates the rights of third parties, including intellectual property or privacy rights

5. Third-Party Integrations and Google API Services

The Service offers integrations with third-party platforms, including Google Workspace services. When you connect a third-party account, you authorize us to access and use data from that service as described in our Privacy Policy and in accordance with the third party's terms.

5.1 Google Workspace Integration

If you connect your Google account, the Service may access Gmail, Google Calendar, Google Drive, and Google Meet data to provide CRM features such as email sending, email logging, inbox management (mark as read/unread, archive, and move to trash), calendar syncing, document linking, and automatic meeting transcript and recording linking. The Service also provides CRM-only organizational features (starring, snoozing, and custom labels) that are stored within the CRM and do not modify your Google account data. Your use of Google Workspace integrations is also subject to Google's Terms of Service.

• Google Workspace data is used solely to provide the CRM features you have enabled.
• Google Workspace data is not used for advertising, is not sold, and is not used to train artificial intelligence or machine learning models.
• Human access to Google Workspace data is limited to: your explicit consent (e.g., for support), security investigations, or legal compliance.
• You can revoke Laureo CRM's access to your Google account at any time from your account settings or from your Google Account permissions page.

6. Subscription and Billing

Access to certain features of the Service requires a paid subscription. By subscribing, you agree to pay the applicable fees as described at the time of purchase. Subscription fees are billed in advance on a recurring basis (monthly or annually) and are non-refundable except as required by law. We reserve the right to change subscription pricing with at least 30 days' notice before the next billing cycle.

7. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free access. We may perform scheduled or emergency maintenance that temporarily affects availability. We will make reasonable efforts to notify you of planned maintenance in advance.

8. Intellectual Property

The Service, including its design, features, code, documentation, and branding, is owned by Laureo and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Laureo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to us for the Service in the twelve (12) months preceding the claim.

10. Warranty Disclaimer

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that its operation will be uninterrupted or error-free.

11. Termination

You may terminate your account at any time by contacting us or through your account settings. We may suspend or terminate your access to the Service if:

• You violate these Terms or our Acceptable Use policy
• Your subscription payment fails and is not resolved within a reasonable period
• We are required to do so by law
• We discontinue the Service (with at least 90 days' notice)

Upon termination, you may request an export of Your Data for up to 30 days. After this period, Your Data will be permanently deleted from our production systems in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may terminate your account before the effective date.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in San Francisco County, California.

14. Contact Us

If you have questions about these Terms, please contact us at privacy@laureo.io.