Laureo emails your workspace administrators automatically as your subscription moves through its billing lifecycle. These are required account messages — they are sent to keep your subscription healthy and cannot be turned off in Email Preferences. Each is sent once per event, even if Stripe re-delivers the underlying webhook.

Sent when a subscription payment succeeds. It shows the plan, the amount charged in your billing currency, the invoice number, and the billing period, with a link to the full hosted invoice. Trial conversions (your first charge at the end of a trial) also generate a receipt; when a $2.99 trial deposit was collected at signup, that first receipt notes the deposit credit applied to the invoice.

Sent right after you start a 14-day trial, when the one-time $2.99 trial deposit is charged at signup. It confirms the plan you chose, the $2.99 charged today with the date and the last four digits of the card, the subscriber email, the trial length and end date, and the plan price and billing frequency that begin after the trial. It states that the subscription auto-renews at that price and that the $2.99 deposit is credited to your first invoice, and it links to Settings → Company → Billing where you can cancel before the trial ends. Trial-denied signups, which pay the full plan price today with no deposit, do not receive this email.

Sent when a charge fails. The message escalates with each retry: an early attempt asks you to update your payment method, while the final notice warns that the subscription is at risk. Update your card from Admin → Billing to clear the failure.

Sent a few days before a subscription renews, with the renewal date, plan, and amount. To avoid duplicate messaging, this reminder is suppressed for workspaces still in a trial; the trial-ending email already covers that upcoming charge.

Sent about three days before a renewal when the card on file has expired, expires before the renewal date, or the last payment failed. It says Update your payment method before [date] to keep access., gives the reason and links to Admin → Billing. It goes to billing admins once per renewal; workspaces on a trial or with a subscription set to end get none.

Sent 7 days and again 3 days before a trial converts to a paid subscription. Each reminder shows the conversion date and the amount your card will be charged (before any applicable tax). When a $2.99 trial deposit was collected at signup, the amount is shown with the deposit already netted out (for example, “$99.99 - $2.99 trial deposit credit = $97.00”), and each email includes a direct link to cancel before the charge.

Sent if a subscription is paused after payment ultimately fails. It explains that AI features and billing are paused and links to Admin → Billing to resolve the outstanding invoice and reactivate.

Billing emails go to workspace administrators (Admin, Manager, Super Admin, and Sales Manager roles). Each unique admin email receives one copy per event. Because these are required account messages, they ignore optional-email opt-outs and the global unsubscribe.