Laureo emails your workspace administrators automatically as your subscription moves through its billing lifecycle. These are required account messages— they are sent to keep your subscription healthy and cannot be turned off in Email Preferences. Each is sent once per event, even if Stripe re-delivers the underlying webhook.

Sent when a subscription payment succeeds. It shows the plan, the amount charged in your billing currency, the invoice number, and the billing period, with a link to the full hosted invoice. Trial conversions (your first charge at the end of a free trial) also generate a receipt.

Sent when a charge fails. The message escalates with each retry: an early attempt asks you to update your payment method, while the final notice warns that the subscription is at risk. Stripe retries automatically for about three weeks; update your card from Admin → Billing to clear the failure.

Sent a few days before a subscription renews, with the renewal date, plan, and amount. To avoid duplicate messaging, this reminder is suppressed for workspaces still in a free trial — the trial-ending email already covers that upcoming charge.

Sent three days before a free trial converts to a paid subscription, showing the exact conversion date and the amount your card will be charged so there are no surprises.

Sent if a subscription is paused after payment ultimately fails. It explains that AI features and billing are paused and links to Admin → Billing to resolve the outstanding invoice and reactivate.

Billing emails go to workspace administrators (Admin, Super Admin, and Sales Manager roles). Each unique admin email receives one copy per event. Because these are required account messages, they ignore optional-email opt-outs and the global unsubscribe.