The email sidebar provides quick access to different views of your email. Each view filters the email list to show a specific subset of messages.

For a mailbox connected through Microsoft, Deleted Items, Archive and Junk now sync alongside Inbox and Sent. Mail you filed or deleted in the mailbox itself turns up in the matching view here, instead of staying behind in your inbox.

Below the view tabs, the inbox filter bar gives you three independent ways to narrow what you see. Each one works on its own — you can combine them however you like.

The relationship control is a single three-way switch. Select CRM to show only emails from senders who match a contact (person) or company already in your CRM — this filters out newsletters, automated notifications, and other non-CRM correspondence so you can focus on customer-facing communication. Select All to see every message in the current view regardless of whether the sender is in your CRM. Select Cold to bring your cold-outreach replies into the list so you can triage them without leaving your inbox.

The Cold segment only appears on Ultra plans for teammates with cold-outreach access. When your plan doesn't include it, the switch simply shows All and CRM.

When you are on All, the category sub-tabs (Primary, Promotions, Updates, Social, Forums on Gmail, or Focused and Other on Microsoft) appear beneath the switch so you can drill into a single category. These sub-tabs are hidden when CRM or Cold is selected.

Switching between All, CRM, and Cold — and between the category sub-tabs — is instant when that list has already loaded; the rows swap with no flash. The first time you open a list that hasn't loaded yet, a brief loading skeleton replaces the rows and a slim progress bar runs along the top while the new list is fetched. The list never states a grand total of matching emails: it is paged as you scroll, so the row count it reports to a screen reader is the number of rows loaded so far, not a whole-mailbox figure.

When you have more than one mailbox connected — for example, your seat inbox plus one or more cold sending mailboxes — an All accounts dropdown appears at the start of the filter bar. Open it to scope the inbox to a single account: the menu groups your connected mailboxes under Seat inbox and Cold sending headings, and selecting one shows only that mailbox's mail. Choose All accounts to go back to seeing everything together.

If only one mailbox is connected, this dropdown does not appear — there is nothing to scope between.

The inbox is divided into two main areas. The left pane displays your email list with sender name, subject line, preview text, and timestamp for each message. The right pane shows the full content of the selected email, including attachments and the complete conversation thread. Click any email in the list to view its contents in the preview pane.

When you open an email, the detail view shows the full email body rendered with original formatting (images, links, HTML). Unread emails are automatically marked as read when opened. The row of icon buttons across the top of the pane carries Archive, Delete, then Reply, Reply all and Forward, then a More actions menu with the rest (Star, Mark Read/Unread, Snooze, Label, Contact details). The same Reply, Reply all and Forward buttons appear again at the bottom of the message, so you never have to scroll back up to answer.

Reply and Reply all put your cursor in the reply editor that is already open below the message you are reading. They mean the same thing at the top of the pane as they do at the bottom, and neither opens a second window over the message you are answering. Forward is the exception and opens the compose window, because a forward re-sends the original body and its attachments and is closer to writing a new message than to replying.

Reply all is shown only when there is more than one recipient to reply to. Forward is hidden on a thread a teammate shared with you (forwarding would re-send their content from their mailbox), and an admin can withhold it from a role entirely.

If the email is part of a conversation thread, all messages in the thread are displayed in chronological order. Each message shows the sender, timestamp, and full body. Expand or collapse individual messages to focus on the most relevant parts, and each message carries its own reply button and overflow menu so you can answer a specific message in the middle of a long thread rather than only the most recent one.

When an email has attachments, they appear below the message body as chips showing each file's name, size, and a type icon — and they now show reliably the first time you open the message, with no need to refresh. Click an attachment to download it. Downloads are fast because most attachments are pre-scanned shortly after the email arrives, so the verdict is ready before you click. If a file hasn't been pre-scanned yet, the button briefly shows a Scanning… state while it is checked. The security scan itself is unchanged — every attachment is checked by an antivirus scan before it reaches your device, and infected files are still blocked.

Many marketing and outreach emails embed remote (externally hosted) images that quietly report back to the sender when, where, and how often you opened the message. Laureo protects you on two fronts. First, invisible tracking pixels — the 1×1 transparent images whose only purpose is to log your open — are always stripped and never loaded, no matter what your settings say. Second, the real images you choose to see load through our private image proxy: instead of your device fetching them directly, our servers fetch them on your behalf, so the sender never sees your IP address or the exact moment you opened the email. Inline images that travel inside the message itself (such as embedded logos) always display normally.

When a message's remote images are held back, a small bar reading “Images are blocked to protect your privacy” appears with two choices. Show images loads the images for that one email only and is not remembered for future messages. Always show images — the secondary, muted option — is a persistent setting: it turns on automatic image loading for all senders, across every device you use Laureo on. In a conversation thread, each message has its own Show images control, so revealing images in one message never loads the images in another. Whichever option you pick, images still travel through the private proxy, so loading them never leaks your IP to the sender.

A few senders host images on servers that refuse to serve them to our proxy, so even after you choose Show images some pictures can come through blank. When that happens, a small note reading “Some images could not be loaded” appears with a Load directly link. Choosing Load directly fetches those images straight from your own browser instead of the proxy, which usually renders them — the trade-off is that this one message's images are loaded directly, so the sender could see your network is requesting them. It is a per-message choice and is never remembered for other emails.

When an email is matched to a CRM contact, the CRM Context Panel appears alongside the email detail view. It provides a complete snapshot of the contact's CRM data without leaving the inbox.

Each collapsible section remembers its expanded or collapsed state across sessions so you can customize which sections are visible.

When an email arrives from an unknown sender (not matched to any CRM contact), the CRM Context Panel displays a "New Sender" card with two options:

When you send a tracked email, tracking indicators appear on the email in the Sent view and in the email detail:

The search bar at the top of the inbox searches across email subjects, body text, sender names, and email addresses. Results update as you type, filtering the email list to show only matching messages. Press / to focus the search bar.

The search bar supports structured operators for more targeted searches. Type an operator followed by a colon and your query. Operators can be combined.

Press C or click the Compose button to open the email composer. The compose panel includes:

Linking an email to a CRM record creates a reference on that record's activity timeline. This builds a comprehensive interaction history that your entire team can access. The CRM automatically suggests links based on the sender and recipient email addresses, matching them to known contacts.

This section previously described a single kind of label. There are two, they behave differently, and telling them apart is the whole point.

• Provider labels come across with the message from your connected mailbox and are read only here. They render as tinted badges in the email detail header. The CRM also sorts messages into "Primary" or "Other" to surface the ones that matter.
• Your labels are created and applied inside the CRM and stay inside it. Nothing is written back to your mailbox. They render with a color dot next to the name, so a label somebody on your team chose never looks like one your mail provider applied.

Apply your own labels from the More menu in the email detail toolbar, by right-clicking any email row, or with L on the selected row. The picker also creates a new label on the spot. Applied labels show on the row and in the detail header, and the picker opens with the ones already on the message ticked.

To rename a label, change its color, or delete one, go to Settings, My preferences, Email labels. Labels are shared with your whole organization, so a change there is a change for everybody. Deleting a label removes it from every message it was on.

Snooze an email to remove it from your inbox temporarily. Snoozed emails reappear at the top of your inbox at the scheduled time, and snoozing also marks the message read. Reach the snooze menu from the clock icon on a row's hover actions, from a right-click on any row, from the More actions menu in the reading pane, or with a long press on a phone.

Out of the box the menu offers four options, each with the time it resolves to spelled out underneath:

Every snooze menu also ends with Pick date and time, which opens a date and time picker for anything the presets do not cover. Snooze times resolve in your own clock, not your workspace timezone, because snoozing is a personal triage decision.

Open Email settings (the gear in the inbox toolbar, or Settings > My preferences > Email inbox) and go to the Snooze section. Every option in your snooze menu is editable there, and edits show up in all four snooze menus immediately.

• Rename it. The name is a plain text box, so “Next week” can become “After standup”.
• Change when it wakes. Pick Hours from now, Days from now, Weeks from now, or A day of the week, then how many, and what time of day. An hours-based option is a plain offset and keeps the current time of day, so it has no wake-time setting.
• Never today. On a day-of-the-week option, this tick box stops it from waking later the same day, which is what makes “Next week” always mean the Monday after this one.
• Reorder. The up and down arrows on each row set the order the options appear in the menu.
• Add or remove. Add a snooze option creates a new one (up to 12), and the bin icon removes one. You cannot delete the last one, since a snooze menu with nothing in it is not useful.

Each row shows a plain-English summary of what it will actually do, so you can see the effect of a change without leaving the settings panel. Access all currently snoozed emails from the Snoozed view in the sidebar.

A reply editor sits at the bottom of the thread you are reading. Clicking Reply or Reply all, whether from the top of the pane, the bottom of the message, or a single message's own reply button, moves your cursor into that editor with the recipients set accordingly. Nothing slides over the message you are answering, so you can keep reading it while you write.

The reply editor carries the same formatting bar, paperclip and send row as the full compose window, plus a chevron beside Send for scheduling. Your default signature is added for you. Forward opens the full compose window instead, because it re-sends the original body and its attachments.

You can also right-click any email row and select Reply, Reply All, or Forward from the context menu.

Right-click any email row to open a context menu with common actions: Reply, Reply All, Forward, Archive, Delete, Star/Unstar, Mark Read/Unread, Snooze (a submenu carrying your own snooze options plus Pick date and time, or Unsnooze on an already-snoozed row), and Apply Label. On a phone the same actions arrive as a bottom sheet on a long press.

Select multiple emails using the checkboxes on each row, or use the master checkbox in the list header to select all visible emails. Once emails are selected, the bulk actions toolbar appears with options to archive, delete, star, unstar, mark as read, or mark as unread.

Conversation threading groups related emails (replies, forwards) into a single entry in the email list. When enabled, clicking a threaded email shows all messages in the conversation. Toggle threading on or off using the threading switch in the toolbar. Your preference is saved and persists across sessions. When threading is off, each email appears as a separate row regardless of whether it belongs to a conversation.