The email sidebar provides quick access to different views of your email. Each view filters the email list to show a specific subset of messages. New mail appears in the list within a few seconds while the page is open.

For an Outlook mailbox, Deleted Items, Archive and Junk now sync alongside Inbox and Sent. Mail you filed or deleted in the mailbox itself turns up in the matching view here, instead of staying behind in your inbox.

Below the view tabs, the inbox filter bar gives you three independent ways to narrow what you see. Each one works on its own. You can combine them however you like.

The relationship control is a single three-way switch. Select CRM to show only emails from senders who match a contact (person) or company already in your CRM. This filters out newsletters, automated notifications, and other non-CRM correspondence so you can focus on customer-facing communication. Select All to see every message in the current view regardless of whether the sender is in your CRM. Select Cold to bring your cold-outreach replies into the list so you can triage them without leaving your inbox.

The Cold segment only appears on Ultra plans for teammates with cold-outreach access. When your plan doesn't include it, the switch simply shows All and CRM.

When you are on All, the category Filter (Primary, Promotions, Updates, Social, Forums on Gmail, or Focused and Other on Outlook) appears in the filter bar so you can narrow the list to one or more categories. It is hidden when CRM or Cold is selected.

Switching between All, CRM, and Cold (and between categories) is instant when that list has already loaded; the rows swap with no flash. The first time you open a list that hasn't loaded yet, a brief loading skeleton replaces the rows and a slim progress bar runs along the top while the new list is fetched. The list never states a grand total of matching emails: it is paged as you scroll, so the row count it reports to a screen reader is the number of rows loaded so far, not a whole-mailbox figure.

When you have more than one mailbox, for example your own inbox plus one or more cold outreach mailboxes, the mailbox filter appears at the start of the filter bar and lets you choose which ones to show. It is a filter inside the view you are on: it sits beside the All / CRM / Cold switch and never replaces it, and the choice applies to every folder, so you can look at just your primary inbox, or hide cold outreach mail, in one click. The menu groups your mailboxes by address, with a My mailbox tag on each inbox of your own, and lists your cold outreach mailboxes under Cold outreach. Tick or untick as many as you like. Three shortcuts sit above the list: Select all, Only my mailbox and Hide cold outreach.

Where the filter starts is set by Show cold outreach mail in All in Email settings, under Reading & display. With the switch on it starts at My mailbox + cold. Turn it off and it starts at My mailbox, with your cold outreach mailboxes unticked, and cold outreach mail leaves the All view. Picking mailboxes yourself overrides that starting point: tick a cold outreach mailbox, or choose Select all, and its mail shows even with the switch off. The unread count beside Email in the sidebar follows the switch, so with it off, unread cold outreach mail is not counted there.

Under CRM and Cold the filter lists only the mailboxes that view can show. Under CRM that is your own inboxes, because cold outreach mail never appears there, and Select all is its one shortcut. Under Cold it is your cold outreach mailboxes, and the filter shows there only when you have more than one. In both it reads All accounts, the single mailbox you picked, or how many are selected. A change you make there carries back to the All view, and the mailboxes the view does not list keep what you chose in All.

Your choice is remembered across reloads and devices. Unticking the last mailbox snaps the control back to all of them, so the list is never empty by accident. If only one mailbox is connected, the control does not appear, since there is nothing to choose between.

The inbox is divided into two main areas. The left pane displays your email list with sender name, subject line, preview text, and timestamp for each message. The right pane shows the full content of the selected email, including attachments and the complete conversation thread. Click any email in the list to view its contents in the preview pane.

When you open an email, the detail view shows the full email body rendered with original formatting (images, links, HTML). Unread emails are marked as read when you open them, after a short delay, or never, as you choose under Mark as read in Email settings. The row of icon buttons across the top of the pane carries Archive, Delete, then Reply, Reply all and Forward, then a More actions menu with the rest (Star, Mark Read/Unread, Snooze, Label, Contact details). The same Reply, Reply all and Forward buttons appear again at the bottom of the message, so you never have to scroll back up to answer.

Reply and Reply all put your cursor in the reply editor that is already open below the message you are reading. They mean the same thing at the top of the pane as they do at the bottom, and neither opens a second window over the message you are answering. Forward is the exception and opens the compose window, because a forward re-sends the original body and its attachments and is closer to writing a new message than to replying.

Reply all is shown only when there is more than one recipient to reply to. Forward is hidden on a thread a teammate shared with you (forwarding would re-send their content from their mailbox), and an admin can withhold it from a role entirely.

If the email is part of a conversation thread, all messages in the thread are displayed in chronological order. Earlier messages come first, then the message you opened with its sender line directly above its body, then its attachments, any later replies, the suggested actions and the reply bar. In a long thread, the read messages between the first message and the two just before the one you opened fold into one line such as 3 older messages; click it, or use Expand all, to show them in place. Each message shows the sender, timestamp, and full body. Expand or collapse individual messages to focus on the most relevant parts, and each message carries its own reply button and overflow menu so you can answer a specific message in the middle of a long thread rather than only the most recent one.

With Conversation view on (the default, described further down this page), a row in the list is a whole conversation, and opening it marks every message in it as read, not only the newest. The thread opens on the first message that was unread when you clicked the row. Archive, Done, Snooze and Delete on the row act on the conversation's messages in the list you are looking at, and Undo puts back exactly the messages they changed.

When an email has attachments, they appear below the message body as chips showing each file's name, size, and a type icon, and they now show reliably the first time you open the message, with no need to refresh. Click an attachment to download it. Downloads are fast because most attachments are pre-scanned shortly after the email arrives, so the verdict is ready before you click. If a file hasn't been pre-scanned yet, the button briefly shows a Scanning… state while it is checked. The security scan itself is unchanged: every attachment is checked by an antivirus scan before it reaches your device, and infected files are still blocked.

Some messages carry something you can act on. A card for it appears above the message, after the invitation card when there is one. The message itself is never changed.

• Contact cards. When a message carries a contact card file, the card shows who it describes. If that person is already in your CRM, Update contact lists each field that differs: a field your record leaves empty reads Add and starts ticked, and a field that holds something else reads Replace with the old and the new value and starts unticked. Extra email addresses and phone numbers are added beside the ones you have, and your primary ones stay primary. Save writes only the fields you tick. If someone changed the contact since the card was read, the card reads it again instead of overwriting their change. If nobody matches, Create contact opens the new contact form filled in from the card. If the card matches more than one contact, each is listed with Open, and nothing is merged. The message is never linked to a contact for you.
• Mail we sent for you. A quote, invoice, or booking email your workspace sent, and a customer's reply to one, shows the record it is about, for example Linked quote with its number, status, and amount, and Open quote opens it here. The card names the record the message is about, not who sent it, and it appears only for records you are allowed to open. On a booking's calendar invitation, the booking's status shows in the invitation card instead, with Open booking. Add to CRM is not offered on mail we sent for you, because the sender is not a contact.
• Joining a call. When a message carries the video link of one of your own meetings, Join video call appears from ten minutes before the meeting starts until it ends. It opens the link saved on your calendar event or booking, not the link in the message.

Many marketing and outreach emails embed remote (externally hosted) images that quietly report back to the sender when, where, and how often you opened the message. Laureo protects you on two fronts. First, invisible tracking pixels (the 1×1 transparent images whose only purpose is to log your open) are always stripped and never loaded, no matter what your settings say. Second, the real images you choose to see load through our private image proxy: instead of your device fetching them directly, our servers fetch them on your behalf, so the sender never sees your IP address or the exact moment you opened the email. Images that are part of the message itself, such as a logo in a signature, show without asking.

When a message's remote images are held back, a small bar reading “Images are blocked to protect your privacy” appears with two choices. Show images loads the images for that one email only and is not remembered for future messages. Always show images (the secondary, muted option) is a persistent setting: it turns on automatic image loading for all senders, across every device you use Laureo on. In a conversation thread, each message has its own Show images control, so revealing images in one message never loads the images in another. Whichever option you pick, images still travel through the private proxy, so loading them never leaks your IP to the sender.

A few senders host images on servers that refuse to serve them to our proxy, so even after you choose Show images some pictures can come through blank. When that happens, a small note reading “Some images could not be loaded” appears with a Load directly link. Choosing Load directly fetches those images straight from your own browser instead of the proxy, which usually renders them. The trade-off is that this one message's images are loaded directly, so the sender could see your network is requesting them. It is a per-message choice and is never remembered for other emails.

When an email is matched to a CRM contact, the CRM Context Panel appears alongside the email detail view. It provides a complete snapshot of the contact's CRM data without leaving the inbox.

Each collapsible section remembers its expanded or collapsed state across sessions so you can customize which sections are visible.

When an email arrives from an unknown sender (not matched to any CRM contact), the CRM Context Panel displays a "New Sender" card with two options:

When you send a tracked email, tracking indicators appear on the email in the Sent view and in the email detail:

The search bar at the top of the inbox searches across email subjects, body text, sender names, and email addresses. Results update as you type, filtering the email list to show only matching messages. Press / to focus the search bar.

The search bar supports structured operators for more targeted searches. Type an operator followed by a colon and your query. Operators can be combined.

Press C or click the Compose button to open the email composer. The compose window includes:

Linking an email to a CRM record creates a reference on that record's activity timeline. This builds a comprehensive interaction history that your entire team can access. The CRM automatically suggests links based on the sender and recipient email addresses, matching them to known contacts.

• Mailbox labels are the labels in your connected mailbox, one set per mailbox. A label you apply, create, rename, recolor or delete here changes in your mailbox too, and a change you make in your mail app comes back here. Mailboxes that use categories instead of labels allow fewer of these changes. The CRM also sorts messages into "Primary" or "Other" to surface the ones that matter.
• Team labels are your organization's own. Everyone in your organization sees the same set, and they are never written to anyone's mailbox. A message from a mailbox you send cold outreach from, and a thread a teammate shared with you, take team labels only.

Apply labels from the More menu in the email detail toolbar, by right-clicking any email row, with L on the selected row, or from Label in the toolbar that appears when you select several messages. The picker lists your mailbox labels first and your team labels after them, and it opens with the ones already on the message ticked. Type a new name to create it as a mailbox label or as a team label.

To rename a label, change its color, or delete one, go to Settings, My preferences, Email labels. Deleting a mailbox label deletes it in your mailbox and removes it from every message there. A team label is shared with your whole organization, so a change to it is a change for everybody. For nested labels, Move to, the Labels list in the filter row, and filters that label new mail as it arrives, see Labels and Filters.

Snooze an email to remove it from your inbox temporarily. Snoozed emails reappear at the top of your inbox at the scheduled time, and snoozing also marks the message read. Reach the snooze menu from the clock icon on a row's hover actions, from a right-click on any row, from the More actions menu in the reading pane, or with a long press on a phone.

Out of the box the menu offers four options, each with the time it resolves to spelled out underneath:

Every snooze menu also ends with Pick date and time, which opens a date and time picker for anything the presets do not cover. Snooze times resolve in your own clock, not your workspace timezone, because snoozing is a personal triage decision.

Open Email settings (the gear in the inbox toolbar, or Settings > My preferences > Email inbox) and go to the Snooze section. Every option in your snooze menu is editable there, and edits show up in all four snooze menus immediately.

• Rename it. The name is a plain text box, so “Next week” can become “After standup”.
• Change when it wakes. Pick Hours from now, Days from now, Weeks from now, or A day of the week, then how many, and what time of day. An hours-based option is a plain offset and keeps the current time of day, so it has no wake-time setting.
• Never today. On a day-of-the-week option, this tick box stops it from waking later the same day, which is what makes “Next week” always mean the Monday after this one.
• Reorder. The up and down arrows on each row set the order the options appear in the menu.
• Add or remove. Add a snooze option creates a new one (up to 12), and the bin icon removes one. You cannot delete the last one, since a snooze menu with nothing in it is not useful.

Each row shows a plain-English summary of what it will actually do, so you can see the effect of a change without leaving the settings panel. Access all currently snoozed emails from the Snoozed view in the sidebar.

A reply editor sits at the bottom of the thread you are reading. Clicking Reply or Reply all, whether from the top of the pane, the bottom of the message, or a single message's own reply button, moves your cursor into that editor with the recipients set accordingly. Nothing slides over the message you are answering, so you can keep reading it while you write.

The reply editor carries the same formatting bar, paperclip and send row as the full compose window, plus a chevron beside Send for scheduling. Your default signature is added for you. Forward opens the full compose window instead, because it re-sends the original body and its attachments.

You can also right-click any email row and select Reply, Reply All, or Forward from the context menu.

Right-click any email row to open a context menu with common actions: Reply, Reply All, Forward, Archive, Delete, Star/Unstar, Mark Read/Unread, Snooze (a submenu carrying your own snooze options plus Pick date and time, or Unsnooze on an already-snoozed row), and Label. On a phone the same actions arrive as a bottom sheet on a long press.

Select multiple emails using the checkboxes on each row, or use the master checkbox in the list header to select all visible emails. Once emails are selected, the bulk actions toolbar appears with options to archive, delete, star, unstar, mark as read, or mark as unread.

Conversation view groups a message and its replies into one row in Inbox, Starred, Snoozed, Sent, Done and Trash. It is on by default. The row shows who took part (for example Karim, me) with the number of messages beside them, and it stays bold while any message in the conversation is unread. A reply you send keeps the conversation where the other person's last message put it in Inbox, and your reply leads it in Sent. Opening the row marks the whole conversation as read. Archive, Done, Snooze and Delete act on the conversation's messages in the list you are in, so archiving a conversation from Inbox never moves your own reply out of Sent, and Undo reverses exactly the messages that changed.

Turn it off or on under Email settings → Reading & display → Conversation view. The setting is yours and follows you to every device; with it off, every message has its own row. A label's list and the Awaiting reply and Needs reply lists always show one row per message. The same message kept in two of your mailboxes stays two rows, one for each mailbox. While Conversation view is on, the Email count in the sidebar counts unread conversations rather than unread messages.

In the Cold view, the intent pills still count unread replies, one per message. Choosing a pill lists every conversation that holds a reply with that intent.