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Help Center

Overview
InboxMy Work vs NotificationsInbox View PreferencesSettings
Help CenterNotificationsInbox View Preferences

Inbox View Preferences

Set how your notifications inbox opens and lays out — default filter, row density, grouping, mark-read-on-open, and the delivery master toggles

Two ways to open your inbox preferences

Tune the inbox from a slide-in panel on the page, or from your notification settings.

Inbox view preferences control how your notifications inbox is presented to you — which tab it opens on, how tightly the rows are packed, how the list is grouped, and whether opening a notification marks it read. You can reach these preferences two ways, and they always show the same values:

  • The settings panel — open it from the gear icon in the inbox header on the Notifications page (/notifications), just left of the ? shortcuts button. It slides in from the right so you can change a setting and see the inbox update behind it right away.
  • Your notification settings — go to Settings > Notifications, where the same Inbox view preferences appear as a section at the top of the page, above your per-type delivery controls. Useful when you want to review everything at once.
Your view, not everyone's
These preferences are personal to you and follow you across devices — they are stored on your account, not in one browser, so signing in anywhere brings the same inbox. Changing your default filter, density, or grouping only affects how the inbox looks for you. Your teammates keep their own preferences, and nothing here changes the notifications themselves or which of them you receive.

Inbox view

How the notifications inbox lays out when you open it.

FieldDescriptionDefault
Default filterWhich tab the inbox opens on — All, Unread, Snoozed, or Archived. This just seeds the landing tab; you can still switch tabs at any time. A shared or bookmarked link that already carries a filter always wins over this default.All
Row densityComfortable or Compact spacing for each notification row. Comfortable gives each row a little more room; Compact tightens the spacing so more notifications fit on screen. Row text stays legible either way, and the density applies on both the mobile list and the desktop two-pane view.Comfortable
Group byHow the list is grouped. Date keeps the familiar Today / Yesterday / This week / Older buckets with sticky headers; Type groups by notification type; Priority groups by urgency; None shows a single flat list with no group headers.Date
Mark read when openedWhen on, opening or previewing a notification marks it read. Turn it off to keep a notification unread when you single-click to preview it or open its linked record, until you explicitly mark it read. Read state is always reversible with Mark unread.On
Defaults keep your inbox exactly as it is today
Every inbox-view preference ships at the value the inbox already uses — it opens on All, rows are Comfortable, the list groups by Date, and opening a notification marks it read. So until you change something, the inbox looks and behaves exactly as before; each control is opt-in.

Notification delivery

Master toggles for how you are notified, right where you triage.

The panel also surfaces three master delivery toggles so you can adjust the essentials without leaving the inbox. These write through to your notification settings, so a change here shows up on the Settings > Notificationspage and vice versa. The fuller controls — the per-type in-app and email matrix, the digest schedule, and the exact quiet-hours window — stay on that page; the panel keeps just the high-value switches plus a link out to the rest.

FieldDescriptionDefault
Show popups for high-priority notificationsShow a brief in-app popup when a high-priority notification arrives, so you notice it without opening the bell or the inbox.On
Auto-watch records I own or am assigned toAutomatically start receiving notifications for records you own or are assigned to, without having to watch each one by hand.On
Quiet hoursPause notifications during your quiet-hours window. This toggle enables or disables quiet hours; set the actual start and end times in your notification settings.Off
Manage all notificationsA link that opens Settings > Notifications for the full per-type in-app and email delivery matrix, the daily and weekly digest schedule, and the quiet-hours window.—
If it changed somewhere else
The delivery toggles share the same store as the full notification settings page, which uses safe concurrent editing. If you flip one here just after changing it in another open tab or session, the panel tells you it was updated elsewhere and to refresh so you always act on the latest values.

Saving and syncing

Changes save themselves and follow you everywhere.

There is no Save button. Every change you make autosaves the moment you make it, and a brief Savedconfirmation appears to let you know it stuck. Because the panel and the settings page read and write the same preferences, a change in one shows up in the other immediately — and because they are stored on your account rather than in the browser, they follow you to any device you sign in on.

See changes as you make them
Open the panel from the gear on the Notifications page and the inbox stays visible behind it, so switching density or grouping updates the list right away — no reload, no Save.

Related Articles

Notifications Inbox— Triage, snooze, archive, filter, and search every notification in the full-page inboxNotification Settings— Per-type in-app and email delivery, digests, the quiet-hours window, browser push, and auto-watchMy Work— Your prioritized scroll of tasks and follow-ups — the "things you do" counterpart to notificationsCalendar Preferences— The same gear-and-settings-page pattern for how your calendar opens and looks
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