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Everything you need to know about using Laureo

Help Center

Overview
Account Setup & TeamOnboarding WizardNavigating the CRMRecord Pages & Slide-insFiles on a RecordGlobal SearchImporting Your DataSolutions OverviewResources & FAQConnecting Your InboxSample DataPipeline SetupInviting Your Team
Help CenterGetting StartedFiles on a Record

Files on a Record

Attach, link, and create files from one Files tab on companies, people, projects, and deals

One Files tab for every file

Documents you upload to Laureo and files you link from Google Drive or OneDrive now live in the same list.

Files on a record used to be split across two separate sections — one for files uploaded into Laureo and another for files linked from the cloud — and uploading to Laureo only worked on companies. That is now a single Files tab on every record: companies, people, projects, and deals/opportunities. One list shows every file regardless of where it lives, and one + Add file button is the only place you add anything.

The + Add file menu

Every source is a peer in one menu.

Click + Add file and choose a source. The sources you see depend on which cloud integrations your organization has connected, but Upload to Laureo is always available.

  • Upload to Laureo— Browse for or drag in a file from your device. It is uploaded into Laureo and stored there. This is the default and always works, even with no cloud integration connected.
  • Upload to Google Drive / Upload to OneDrive— Send a file from your device into your connected cloud storage and link it to the record in one step.
  • Link from Google Drive / Link from OneDrive— Pick an existing file that is already in your cloud storage and attach a link to it. The file stays in your Drive; the record just points to it.
  • New Google Doc / New Google Sheet / New Google Slides— Create a fresh document in Google Drive that is linked to this record from the moment it is created.
Cloud sources appear when connected
The Google Drive and OneDrive options only show up once that integration is connected. Upload to Laureo is always present, so a brand-new workspace can attach files to Laureo on day one. See Cloud File Management to connect Google Drive or OneDrive.

The merged file list

Uploaded and linked files together, newest first.

Every file on the record appears in one list, sorted newest first. Each row shows the file name, a quiet source badge so you can tell at a glance where it lives — Laureo, Drive, or OneDrive— the size, and the date it was added. The actions on each row depend on the source: Laureo files can be downloaded, cloud files can be opened in their provider or previewed in place. Files that arrived from an email carry a quiet “from email” label and flow into the same list.

Delete from Laureo vs. Remove link

The most important distinction — the two have very different consequences.

Because the list mixes files stored in Laureo with links to files in the cloud, the removal action is labelled differently depending on what it does, so the consequence is never hidden behind an identical trash icon.

  • Delete from Laureo(Laureo files) — Permanently removes the file from Laureo storage. This cannot be undone, so it always asks you to confirm first.
  • Remove link(Drive / OneDrive files) — Only detaches the link from this record. The actual file stays exactly where it is in your Google Drive or OneDrive. Nothing is deleted from the cloud, so there is no scary confirmation.
Deleting a Laureo file is permanent
Delete from Laureoerases the uploaded file's bytes from Laureo storage for good. If you only want to take a cloud file off this record, use Remove linkinstead — the file remains in your Drive or OneDrive.

Uploading a file to Laureo

Store a document directly in Laureo from any record.

1

Open the Files tab

On a company, person, project, or deal, switch to the Files tab (or open the Files section from the row-click slide-in).
2

Choose Upload to Laureo

Click + Add file and pick Upload to Laureo, then browse for or drag in the file you want to store.
3

Wait for the scan

Files are scanned for malware before they are saved. A file that fails the scan, or cannot be scanned, is rejected and not attached. Files are limited to 10MB.
4

Find it in the list

The file appears at the top of the list with a Laureo source badge and can be downloaded by anyone with access to the record.
Laureo upload now works everywhere
Uploading a file straight into Laureo used to be available only on companies. It now works on people, projects, and deals as well — so any record can hold its own documents without needing a cloud integration.

Linking and creating cloud files

Attach existing Drive or OneDrive files, or start a new document.

To attach a file that already lives in the cloud, use Link from Google Drive or Link from OneDrive and pick the file. To start something new, use New Google Doc, New Google Sheet, or New Google Slides— the document is created in Drive and linked to the record immediately. Linked files open in their provider or preview inline, and you can take them off the record at any time with Remove link without touching the original. The full details of connecting and managing cloud storage live in Cloud File Management.

Related Articles

Record Pages & Slide-ins— The shared record layout and inline editingCloud File Management— Connect and use Google Drive and OneDriveCompany Detail Page— The company record in detailPerson Detail Page— The contact record in detailIntegrations Overview— Connect third-party services
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