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Email InboxLayout CustomizationAppearance & Dark ModeWriting EmailsAI FeaturesAI Smart ReplyInsert CRM BlocksSnippetsSchedule SendsPre-send GuardrailsDone & Follow-upsShare Threads & NotesEmail TrackingOut-of-Office Indicators
Help CenterEmailInsert CRM blocks while composing

Insert CRM blocks while composing

Drop quotes, deals, contact cards, meeting times, snippets, and KB excerpts into any compose window.

The “From CRM” toolbar button

Primary discovery surface for CRM-block insertion.

Every compose surface (full compose, floating compose, inline reply) has a From CRM button next to AI Draft and the attach-file icon. Click it to open a tabbed popover with these block types:

  • Quote — quote summary with total, expiry, and a “View interactive quote” CTA.
  • Deal — deal name, stage, amount, expected close date, next step.
  • Contact — contact card (title, email, company).
  • Meeting — most recent Google Meet smart-notes link.
  • Template — your stored email templates.
  • KB — knowledge-base article excerpts with “Read more” link.
  • Snippet — your saved compose snippets.
  • Signature — pick a non-default signature.

When the recipient is in your CRM, results auto-narrow to that contact's company first (so the most likely quotes / deals / etc. surface at the top).

Slash-command shortcut (power user)

Type / followed by a keyword to open the same picker.

For keyboard users, type / in the compose body to open a search palette. Available triggers: /quote, /deal, /contact, /meeting, /template, /kb, /snippet, /signature, /times. Use ↑/↓ to highlight, Enter to select, Esc to close. The slash menu and the visual button share the same data and block builders.

/times is special
/times inserts the next 3 available slots from your scheduling pages. Each slot becomes a clickable booking link; recipients click directly to confirm.

Block tracking

Inserted blocks carry a data-crm-source attribute.

Each block is plain HTML with a data-crm-source="quote" (or similar) attribute so analytics can attribute opens / clicks to the embedded CRM entity. Quote blocks include a public-link CTA that records views in quote_activities.

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