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Everything you need to know about using Laureo

Help Center

Overview
Availability SchedulesScheduler Preferences
Help CenterSalesAvailability Schedules

Availability Schedules

Weekly hours, date-specific hours, the does-not-repeat mode, shared versus custom schedules, and which control wins when they disagree

Where availability lives

Every scheduling page has an Availability section, and it is the second thing you see.

Open a scheduling page from Scheduler → Scheduling pages and the editor shows six sections in a rail: Basics, Availability, Timing, Limits, Team, and Booking form. Availability is the second one, and its description reads “Add multiple blocks per day to model lunch breaks (e.g., 9-12 + 1-5).”

Four things sit in plain view because you have to decide them to share a working link: where the hours come from, the weekly grid itself, date-specific hours, and a one-line summary of the booking window. Everything else in the section — the booking-window controls themselves — lives behind the Advanced disclosure, which starts closed. A brand-new page you create with nothing but a title already has usable hours: Monday to Friday, 9:00 AM to 5:00 PM, with Saturday and Sunday off.

Weekly hours

The repeating grid: seven day rows, each with one or more time periods.

Each weekday has a switch and a list of time periods. Switch a day on and set a start and an end time. A day with no periods reads Unavailable. If every day is off, the editor says “This page currently offers no times.”

  • Up to six periods per day. Click + Add another period to this day to split a day around a lunch break or a standing internal meeting. At six, the button is disabled and the sentence “Up to 6 periods per day.” appears beside it.
  • Periods may touch but not overlap.9:00 to 12:00 plus 12:00 to 5:00 is two valid periods. Two periods that genuinely cross are refused with “Time blocks on the same day cannot overlap.”
  • A period has to fit the meeting.A period shorter than the meeting length is refused — for a 30-minute page, “A 30-minute meeting needs at least a 30-minute period.”
  • Presets. Under Start from a preset there are three one-click starting points: Weekdays 9-5, Weekdays 8-6, and Every day 9-5.
  • Copy one day to others. The overflow next to a day row offers Copy time to all (all seven days at once) and Copy to…, which opens a checkbox list of the other days and an Apply button.
Times are in the page's time zone
Weekly hours are stored against the scheduling page's time zone, not the browser you happen to be editing from. The booking page converts them to whatever zone the person booking is in.

Date-specific hours

Give one date its own hours, or take it off the calendar entirely.

Below the weekly grid, Date-specific hours handles the exceptions: “Change your availability for specific dates, like holidays.” A date listed here replacesthe weekly rule for that day — it is not added on top of it.

1

Click + Add a date.

The Add specific dates dialog opens with a calendar. Pick one date or several — past dates cannot be selected. The dialog shows a running count, for example "3 dates selected".
2

Decide what those dates mean.

Mark unavailable (all day) is on by default, which switches the whole date off. Turn it off and the dialog reveals a time-block editor under "Available times on these dates" — the same six-periods-per-day rules as the weekly grid.
3

Click Apply.

Each date is saved in turn. Applying a date you already have replaces it in place, so re-adding is how you edit one. If a date fails to save, the dialog stays open with your selection intact and shows the reason.
  • A date-specific row that falls outside the booking window is flagged: “Outside your booking window, this date will not be offered.”
  • Dates that have passed collapse behind a Show 3 past dates toggle rather than cluttering the list.
  • Removing a date is a single click on the row. If the removal fails, the row comes back and a message says so.
  • On a brand-new page the control reads “Save this page once to add specific dates.” — dates attach to a saved schedule.
  • The cap is 200 dates per schedule. Near the cap the dialog says how much room is left (“You can add 3 more.”); at the cap the Add button is disabled and reads “Limit reached (200 dates).” Replacing an existing date uses no headroom.

Hours that do not repeat

Turn the weekly grid off entirely and offer only the dates you list.

The Repeat control at the top of the weekly grid has two settings: Repeat weekly (the default) and Does not repeat. Switch to Does not repeatand the seven weekday rows and the presets disappear — only Date-specific hours remains. Nothing is offered except the dates you add there. This is the right shape for a one-time class, an interview week, or a pop-up clinic.

Your weekly hours are not thrown away. The editor says so directly: “Your weekly hours are kept and will apply again if you switch back.”The slot preview also stops guessing on a one-off schedule — “Times are not previewed for a one-off schedule.”

Shared schedules and custom hours

Where do these hours come from? — one set reused across pages, or hours that belong to this page alone.

The first control in the Availability section is a pair of choices under the question “Where do these hours come from?”:

FieldDescriptionType
Shared scheduleReuse one set of hours across several booking pages. Pick an existing schedule from the list; editing it changes every page that points at it.radio
Custom hours for this pageThese hours belong to this page only. Nothing else changes when you edit them.radio

A shared schedule is listed with its name, whether it is the default, and how many pages use it — for example Support hours · default · used by 3 scheduling pages. When a page is on a shared schedule, a band above the grid states the blast radius before you type: “Editing these hours changes Support hours, used by 3 scheduling pages.” If the usage count cannot be read, the band is honest about that instead of guessing.

If your organization has none yet, the section says “Your organization has no shared schedules yet.” and offers Create a shared schedule — give it a Schedule name and click Create. Existing schedules are managed from Settings > Scheduler under Availability schedules(“Reusable sets of hours that your booking pages can share.”), where you can rename, duplicate, Set as default, or remove one.

A schedule in use cannot be deleted
Deleting a shared schedule that a booking page still points at is refused, because that page would quietly fall back to its own saved hours. Move the pages off it first. The cap is 25 shared schedules per organization; at the cap the New schedule button reads “Limit reached (25 schedules).”

The booking window

How far ahead people can book — inside the Availability section's Advanced disclosure.

Open Advanced inside Availability and the question is “When can people book?” with three answers:

FieldDescriptionType
Number of days into the futureA rolling window. Set Days ahead between 1 and 365; the last bookable date moves forward with today. New pages default to 30 days.mode
Within a date rangeA fixed window. Set a Start date and an End date. The days-ahead value is ignored entirely while this mode is selected.mode
Up to a year ahead (365 days)No end date. People can keep booking indefinitely; the page never closes itself.mode

Whichever you pick, one plain sentence underneath states the result — for example “People can book through Mar 31.”, “People can book March 1 through March 31.”, “People can book up to a year ahead.”, or, once a fixed range has ended, “This page is closed to new bookings.” With the disclosure closed, the same fact rides the section summary as “Booking window: through Mar 31”.

The window is not the only thing that hides a slot
Minimum notice (in the Timing section) sets the soonest someone can book, and buffers keep time free around each meeting. Those trim the near end of the window; the booking window sets the far end.

Which control wins

Four rules, in order, decide whether a given day offers time.

When the weekly grid and a date-specific entry disagree about the same day, the answer is fixed and does not depend on the order you set them in:

  1. A date marked unavailable blocks the day.Nothing else is consulted — not the weekly hours, not any times saved on that same date.
  2. Otherwise, date-specific hours replace that weekday's weekly hours. They substitute for the weekly rule, they do not extend it.
  3. Otherwise, a schedule set to Does not repeat offers nothing. The weekly grid is inert in that mode, so a day with no date-specific entry has no times.
  4. Otherwise, the weekly hours for that weekday apply.

Two more filters run after that, on the times these rules produced: the booking window drops dates outside it, and the scheduler removes any slot that is already busy — existing bookings, synced calendar events, CRM activities, and any required resource. See Scheduling Pages for how busy time is computed.

Seeing and editing availability on the calendar

Your offerable time, drawn beside your real meetings.

Turn on the Bookable windows layer on the Calendar and check a booking link in the Share a linksection, and that page's offerable time is drawn on the grid in the link's own color. Click a band to open a peek titled Bookable time, which names the link and offers Create here and Share link; with scheduler.edit it also offers Edit availability and Make unavailable.

In week and day views on a desktop-sized screen with a mouse or trackpad, you can drag across an empty stretch of a day column to open that time. Releasing opens a dialog titled Add availability with two choices, Offer this time and Make unavailable instead. Confirming writes a date-specific entry — exactly what the editor writes — and the calendar confirms with “Availability added for that date.” or “Marked unavailable for that date.”

Where dragging is and is not available
The drag gesture is deliberately limited to week and day views, on a viewport at least 1024 pixels wide, with a fine pointer(a mouse or trackpad). On a touch screen and on tablet-width layouts the gesture would fight the scroll gesture, so it is not armed there — add the date from the scheduling-page editor instead. There is no keyboard-free alternative on those devices, and there is no undo: press Esc before releasing to abandon a drag, or edit the date afterwards from the editor. On a keyboard, focus a day column and press a to start, arrow keys to size the range (hold Shift to move the end), and Enter to open the same dialog.

If the range you drew belongs to a shared schedule, the dialog says so before you commit — for example “This changes Support hours, used by 3 scheduling pages.”— and offers to switch that page to its own hours first instead. If the shared schedule is one you may use but not change, the dialog explains that only this page can be changed.

Limits

The caps that apply to availability, and what each one counts.

FieldDescriptionTypeDefault
Time periods per dayUp to 6 on any single day, in both the weekly grid and a date-specific entry.limit6
Date-specific hours per scheduleUp to 200. Replacing a date you already have does not consume another one; removing a date frees a slot.limit200
Shared schedules per organizationUp to 25. Only named, reusable schedules count — hours that belong to a single page do not.limit25
Days aheadBetween 1 and 365 when the booking window is set to a number of days into the future.limit30

Permissions

  • scheduler.view — required to open a scheduling page and read its hours.
  • scheduler.edit — required to change hours, add or remove date-specific entries, change the booking window, or drag on the calendar. Without it the Availability section is read-only: the hours and the resolved booking-window sentence still render, but there are no inputs.
  • scheduler.admin — required to change the organization-wide scheduler settings that sit alongside availability, including the workspace booking URL.
  • A shared schedule can also be read-only for you specifically: “You can use this schedule but cannot change its hours.” You can still point a page at it and change that page's other settings.

Troubleshooting

A date I added is not being offered

Check three things in order: the date is not also marked unavailable (that always wins), the date falls inside the booking window (the row says so if it does not), and the period you gave it is at least as long as the meeting.

I changed the hours and another page changed too

The page is on a shared schedule. Switch it to Custom hours for this pageto give it hours of its own, or edit the shared schedule knowingly — the band above the grid names it and how many pages it covers.

The page offers no times at all

Either every weekday is switched off (the editor says “This page currently offers no times.”), or the schedule is set to Does not repeat and has no date-specific entries yet, or the booking window has closed.

I cannot drag on the calendar

Dragging needs week or day view, a desktop-width window, a mouse or trackpad, scheduler.edit, the Bookable windowslayer on, and at least one checked booking link that has a saved schedule. It is also unavailable while you are viewing a teammate's calendar.

Related Articles

Scheduling Pages· Set up the page these hours belong toBookings· See and manage every booking these hours producedCalendar Views· Show bookable windows beside your real meetingsCalendar Preferences· Choose where the bookable layer rendersScheduler Preferences· Your personal defaults for how the Scheduler opens
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