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DocsReply Handling
Decide what each reply category does to a lead's sequence: pause on out-of-office, flag the interested ones, and always stop for not-interested
By default a cold sequence stops the moment a lead replies, which is the right call for most answers. But an automatic “out of office” reply is not a real answer, and an “I’m interested” reply deserves your attention, not silence. Reply handling lets you tell each sequence what to do per reply category, and Laureo applies it the instant the reply lands. It is an Ultra capability, built into the sequence builder.
When a lead is away, stopping the sequence loses them and sending the next step lands in an empty inbox. Instead, choose “Wait, then continue” for the out-of-office category and set how many sending days to wait: the days your send window allows, minus skip dates and holidays. Laureo recognises an automatic away reply, pauses the sequence for that many sending days, and then continues where it left off. The reply is not counted as engagement, so nothing is marked as replied.
Open the sequence and find Reply handling
Set Out of office to "Wait, then continue"
Save
A reply classified as interested or a booked meeting always stops the automation, and you take the conversation from there. Either way you get the reply's one notification, titled with what it means, such as Cold reply: interested. Choose “Flag for review” and it is filed as an interested reply, which also emails you by default, so a hot reply is never buried. Choose “Stop, no flag” and it is filed under Other cold replies with no email, for when you would rather catch it in your inbox yourself. The cold reply lands in your normal email inbox under the Cold filter either way. In that view the intent chips cover mail linked to a lead, and the control at the start of that row switches between All mail, Repliesand Other, which is where automated replies, bounces and vendor notices sit.
Turn on “When someone replies, stop their whole company” and a single reply from anyone at a company halts this campaign for every other active lead at the same company email domain. It is off by default. Use it when you do not want a second person at the same account cold-emailed after a colleague has already engaged. Personal email domains, such as consumer mail providers, are never grouped this way, so a reply from a personal address only stops that one lead.
- Not interested stops the sequence. A lead who says no is removed from the sequence, and there is no option to keep emailing them.
- An unsubscribe request always stops the sequence. What happens beyond that depends on the “When a reply asks to opt out” control in Delivery and compliance: Unsubscribe automatically suppresses the address right away (you can undo it from the suppression list), Ask me to confirm surfaces it for you to confirm before it is suppressed, and Do nothing leaves suppression to you. While you decide, that address is held: no sequence or campaign will email it, and the request waits for you in My Work and on the reply itself in your inbox. See Compliance.
- You can correct the label on a reply. Open the reply in Emails, or find the person in a campaign’s recipients list, and pick a different label. The correction runs the same handling the automatic reading would have run, so choosing Unsubscribe request by hand does what your opt-out setting says it should. There is also This is a bounce, for a delivery failure that was read as a reply: it moves the person to bounced and takes them back out of your reply figures.
With “Draft replies with AI” set to On, the moment an interested prospect replies, Laureo writes a draft reply into your inbox composer for you to review, edit, and send. It never sends on its own, the draft simply waits for you. This is an Ultra capability, on by default when your plan includes it; on other plans the control is shown but inactive. For the full behavior see AI Reply Drafting.