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Usage Tracking

Monitor your AI credits, your own AI usage, add-ons, and resource consumption across all metrics

Where to find it

Settings > My preferences > Usage is one calm scroll: your AI credits on top, then plan limits when they are shown, the add-ons note, and what your plan includes.

The page is a single continuous panel: the AI credits meter, then Plan limits with the workspace's meters (only once a super admin turns on member usage visibility), the Need more AI headroom? note, and Included in your plan, which lists what your plan does not cap.

AI credits this cycle

One meter: the AI credits used this cycle first, then a bar against the monthly AI credits.

The hero meter shows:

  • The figure: the AI credits used out of the monthly AI credits, for example “3,120 of 10,000 AI credits used · resets Nov 1”, with the bar under it. A status label reads Near limit from 80% and Limit reached at 100%.
  • Whose figure: with a personal cap from an admin, the meter reads Your AI credits against your cap. Without one, people with the billing.view permission, and everyone once a super admin turns on member usage visibility, see the workspace's AI credits, with your own on the line below (“You used 1,200 AI credits this cycle.”). Everyone else sees the AI credits they used, with no bar, and the line “Your workspace shares one monthly AI credits allowance.”
  • Trial: during a trial the workspace figure carries a trial line instead of a reset date, for example “4,650 AI credits for your trial · ends Nov 1” on Pro. On a trial longer than 14 days the AI credits are the plan's full monthly AI credits, and they start again each month from the day the trial started.
AI credits are not money. Every role sees AI usage in AI credits, never as a money figure. Prices appear only where you pay: on Settings > Company > Billing, in the Buy Extra AI Credits window, and on the Extra AI Credits pack cards on Admin > Usage & Limits.

Pacing projection

A calm one-line read on whether the current run rate will use the monthly AI credits before they reset.

The organization meter on Admin > Usage & Limits projects the pacing from the AI credits used so far over the days elapsed this cycle:

  • On pace to use your AI credits by ~MMM DD: shown only when the run rate would use the monthly AI credits before the cycle resets. Plan an add-on or ease off.
  • No line: when the run rate stays within the monthly AI credits, when there is no AI usage yet, or once the AI credits are used up.
The projection is in AI credits, so it shows no money figure. It will never show a “finish by” date later than your reset date.

Past 100%: Extra AI Credits or hard stop

What happens when the monthly AI credits are used up.

When the monthly AI credits are used up, behavior depends on whether Extra AI Credits are turned on:

  • Extra AI Credits off (the default): AI calls stop with “Not enough AI credits left this month for this action.” No Extra AI Credits are used. The meter says the monthly AI credits are used up and names Extra AI Credits.
  • Extra AI Credits on, with a balance: AI usage draws from your Extra AI Credits. What the used-up line says depends on your role (see Whose figure above). People who may see the workspace's figure read how many Extra AI Credits are left, for example “Monthly AI credits are used up. Your workspace has 20,000 Extra AI Credits left.” Everyone else does not see the balance.

Admins can turn on Extra AI Credits and buy them from Admin > Usage & Limits or Settings > Company > Billing. Packs run from 25,000 to 500,000 AI credits, and higher plans pay less for each pack (Business 10% off, Ultra 20% off). Full details in Extra AI Credits.

Inline add-ons

A note under the meter points to Extra AI Credits, automatic top-up and seats on the Billing page.

Below the meter, a note reads Need more AI headroom? and points to the add-ons:

  • Extra AI Credits: the Manage add-ons button opens Settings > Company > Billing, where you can buy a pack (requires billing.buy_credits).
  • Automatic top-up: the same page holds the automatic top-up settings (requires billing.manage_subscription).
  • Seats: add a seat on the same Billing page. Admin > Usage & Limits shows the seats in use and lets an admin change a user's seat type.
Not an admin?
Other roles see the note with no button: “Ask an org admin to add Extra AI Credits or adjust your plan to keep AI running this cycle.”

AI access paused banner

Shown in red if your org's AI access is paused for a past-due payment.

When Stripe retries are exhausted and AI access is paused, a red banner appears at the top of the panel. An admin must update the payment method from Settings > Company > Billing to restore access.

Plan limits

The workspace's meters, shown once a super admin turns on member usage visibility.

  • Plan limits: one row for each resource your plan caps, such as contacts, companies, storage, emails sent (every recipient counts), enrichments, workflow executions and imports, and for each capped seat type. The row nearest its limit comes first. Contacts, companies and storage are cumulative; the monthly counters reset on your billing cycle anchor. AI is the AI credits meter at the top of the page, not a row here.
  • Included in your plan: every metric your plan does not cap, as a quiet label with no bar. Everyone sees this list.

Seats gate new invitations but never block AI calls or other runtime actions. Admins add seats under Settings > Company > Billing. See Seat Types.

Progress bars stay cobalt under normal usage and shift to amber, then red, as you approach the limit, with a status label so the state never relies on color alone.

Your AI credits

How many AI credits you have used yourself, and your cap if an admin set one.

When an admin has set you a personal cap, the meter is yours: your AI credits used out of your cap. At the cap it reads “Your AI credits for this cycle are used up. Ask an org admin to raise your cap.” Without a cap you draw from the shared pool. If you may see the workspace's figure, your own use shows as a quiet line under it, for example “You used 1,200 AI credits this cycle.” If you may not, the meter shows only your own use. Everyone sees the same unit: AI credits.

AI is governed by the org's monthly AI credits and any per-user AI credit cap an admin sets. If you need a larger cap, ask your admin to adjust it via Admin > Usage & Limits > Team & allocations.

Usage history

Past cycles are on the admin usage page.

This page shows the current cycle only. The AI credits used in each past cycle are on Admin > Usage & Limits, under Per-user usage & history, for people with the usage.view_team permission.

How limits work

Hard caps block immediately; soft caps allow a small amount over; unlimited means no cap on this plan.

  • AI credits: AI stops when the monthly AI credits are used up, unless Extra AI Credits are turned on with a balance. Buy Extra AI Credits or upgrade to continue.
  • Hard caps: emails, enrichments, imports, exports, API calls, and storage deny at 100%.
  • Soft caps: workflow executions and lead captures allow up to 110% before being denied.
  • Contacts and companies: every record you have, except those in Trash, counts, and a new one is denied once you reach the limit. Delete records you no longer need to make room; the limit never clears by waiting for the next billing cycle.
  • Seat caps: each plan tier sets a separate cap on Power and Collaborator seats. Seats gate new invitations only, never AI or email sends. Add seats from Settings > Company > Billing.
  • Unlimited: a limit shown as “Unlimited” means your plan has no cap on that metric.
  • Monthly reset: counter-based metrics reset at the start of the next billing cycle (cycles anchor on your subscription start date, not the 1st of the month). If the Laureo team resets your usage, the AI credits used and the counts of emails sent, enrichments, e-signature sends and workflow executions start again from that moment, and the reset date stays the same.

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