Your inbox, on the customer record.
A two-way Gmail and Outlook inbox built into the CRM. Every email auto-links to its contact, company, and deal, opens and clicks are tracked, and the queue stays readable.
No separate email client to bolt on. The inbox and the deal live on one record.
The mailbox you already use, inside the CRM
No bcc address, no copy-paste. Laureo connects Gmail or Outlook with a two-way sync: mail you send from Laureo lands in your real mailbox, and mail that arrives there shows up in Laureo. Your team keeps the inbox they already know, on the record they already work from.
Every email finds its record on its own
Laureo reads the address on every email and links the message to its contact, company, and open deal, the way the record rail above shows it. The thread lands next to the activity and the notes, with no logging step to forget.
- Matched by addressThe right contact and company always get the thread.
- Linked to the open dealA live opportunity gets the conversation attached to it too.
- On the record, not in a siloThe thread sits beside the activity, notes, and history.
- No manual loggingNo bcc to remember, no copy-paste, linked as mail moves.
See what got opened and clicked
The inbox tracks opens and link clicks on the email you send and shows the signal right on the record. Time the next touch for the moment a prospect is paying attention, instead of landing cold.
- Open trackingSee when a sent email was opened and read.
- Click trackingSee which links drew the click, so interest is read, not guessed.
- Signal on the recordEngagement sits next to the deal, where the team acts on it.
A queue you can read, sorted by rules
Laureo sorts the inbox with rules you set, not a hidden score that reshuffles your mail. That is the honest difference from a tool like Superhuman: nothing here guesses an importance ranking for you.
- Rule-based sortingYou decide how mail is grouped and filtered. No black box.
- Folders and filtersTracked threads, replies, and drafts each stay in their place.
- Predictable, not guessedWhat you set is what you see, never reordered behind your back.
One search across your whole mailbox
Search runs over all your synced mail instead of the folder you happen to be standing in. Narrow it with the operators you already know, then drop a filter again without retyping the query.
- Sender, recipient, subjectNarrow by who sent it, who it went to, or what the subject says.
- Dates, labels, attachmentsBound a search to a date range, a label, or mail carrying a file.
- The words in the messageMessage text is searchable once its body has been stored, and matching words are picked out in the preview.
- Matches in the same conversationWhen a page of results holds several messages from one conversation, each of those rows says how many matched.
Draft the reply, summarize the thread, you approve
The AI co-pilot works one email at a time. When an email from a person needs your answer, a reply draft is ready by the time you open it, written from the thread and the record it already sees. On any message you can ask for a reply or a summary of a long back-and-forth. It does not rank your whole inbox: that stays the rule-based sorting you control.
Nothing sends on its own. The AI drafts and you approve, and it never trains on or keeps your data.
- Drafts as email arrivesAn email that needs your answer gets one reply draft as it arrives, with a line that says why. You choose whose email gets one.
- Per-email smart repliesDraft a reply to the email in front of you, grounded in the thread.
- Thread summariesCatch up on a long conversation without rereading it all.
- Draft and approveEvery draft waits for your review. Nothing reaches a customer unchecked.
- Writing help on any draftProofread, polish, shorten or change the tone of a draft you typed or one the AI wrote, and accept each change yourself. Spelling and grammar fixes are underlined as you write.
- Who still owes a replySent lists who has not answered you after your own reminder interval, Inbox lists what you still owe after a business day, and Needs your attention at the top of the inbox gathers both with the drafts waiting for you. When an email that asked for a reply gets none, Laureo reminds you with a follow-up draft ready. An out-of-office never counts as an answer. Ask Laureo and it names the same threads.
The inbox comes with the CRM
The two-way inbox, auto-linking, and open and click tracking are part of the CRM, not a separate email client you pay for on top. The per-email AI co-pilot is built in, with no extra tool to buy.
Pro from $83.33/mo billed annually ($99.99 month-to-month). Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel anytime before it ends and you are never charged the subscription.
Your email and the records it links to are isolated to your workspace, and the AI never trains on or keeps your data.
Related Resources
- FeatureMarketing and CommunicationThe pillar this inbox belongs to: email, campaigns, sequences, and team chat on one record.
- FeatureFollow-up SequencesTurn an inbox thread into a paced multi-step follow-up that stops the moment someone replies.
- FeatureTeam ChatLoop a teammate in on a deal next to the inbox thread, without leaving the customer record.
Frequently Asked Questions
Bring the inbox onto the record
Two-way Gmail and Outlook sync, auto-linked threads, and open and click tracking, built into the CRM.
14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.