CSAT, NPS, and CES surveys that fire the moment a ticket resolves or go out by a link anyone can open. Every response lands on the contact and company it came from, next to the deal and the support history, and a low score routes back to the owner.
A SurveyMonkey or Delighted style feedback program, built into the CRM. Included on Business and Ultra.
Start a survey and add the questions you need. The question set covers the three standard customer-feedback scores, CSAT, NPS, and CES, plus the supporting questions around them, so you measure satisfaction the way your industry expects without building a sprawling research form. Because it lives in the same place as your deals and support work, there is no second tool to set up and no exporting answers to match back to a customer later.
Set up a CSAT-on-resolve program and the survey goes out automatically the moment a ticket is resolved, while the experience is fresh. A frequency cap keeps you from asking the same customer too often, so the feedback stays welcome rather than noisy. You can still send any survey by hand whenever the moment fits.
As responses come in, they roll up on a results dashboard. Read the overall picture at a glance, track your CSAT, NPS, and CES scores over time, and spot the trend before you open a single individual response.
Feedback only matters if someone acts on it. When a response comes back a detractor or a low score, it routes to the owner so the team follows up, instead of sitting in a dashboard nobody opens. The follow-up starts on the customer record, with the deal, the emails, and the support history already there.
This is where a survey inside the CRM beats a standalone tool. When a customer answers, the response attaches to their contact and company record. The score does not sit in a separate app to be matched up later, it lands next to the deal, the emails, and the support history your team already works from.
The three standard customer-feedback scores, CSAT, NPS, and CES, sit alongside the supporting question types you need around them. Mix them for a score and the why behind it, scoped to customer feedback rather than the sprawl of a general-purpose form builder.
A survey response is sensitive: it names a customer and how they feel. Responses are isolated to your workspace, and the AI elsewhere in Laureo never trains on or keeps your data.
Survey responses are isolated to your workspace, and the AI never trains on or keeps your data.
Feedback is included on Business and Ultra, alongside tickets and the internal knowledge base, so customer feedback comes with the support toolkit rather than as a separate subscription. Business from $166.66/mo billed annually. There is no extra survey tool to buy on top.
Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel anytime before it ends and you are never charged the subscription.
CSAT, NPS, and CES surveys that fire on resolve and land on the customer. Included on Business and Ultra.
14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.