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Help Center

Overview
Invoices ListCreating InvoicesRecurring & RetainerMilestone & Progress BillingQuote to Invoice
Help CenterInvoicesRecurring & Retainer Billing

Recurring & Retainer Billing

Recurring schedules that generate invoices on a cycle — subscriptions and retainers

What a recurring schedule does

It generates an invoice on each cycle, automatically.

A recurring schedule bills a customer on a repeating cycle — a monthly subscription, a quarterly retainer, an annual renewal. The Recurring page lists every schedule with its cadence, collection method, next run date, cycle count, and status. Once a schedule is active, Laureo generates a new invoice on each cycle and notifies you that a recurring invoice was generated.

Creating and activating a schedule

A new schedule starts as a Draft — you activate it to start billing.

Building a schedule does not start charging on its own. A new schedule is saved as a Draft first, so you can review it before any money moves. Activating it is the deliberate step that turns billing on.

1

Start a new schedule

On the Recurring page, click New schedule. Pick the customer, add the line items (usually a recurring-priced product), set the interval (monthly, quarterly, annually, and so on), and choose the collection method.

2

Save as draft

Click Save as draft. The schedule is created but inactive — it shows as Draft in the list and bills nothing yet.

3

Activate it

Open the draft and click Activate. This is the action that starts charging — the schedule becomes Active and the first invoice generates on the next cycle.

“Finish Stripe setup”
If you chose to charge a card automatically but Stripe Connect or a saved payment method isn't ready yet, Activate shows a guided Finish Stripe setup prompt instead of starting the schedule. Connect Stripe (or switch the schedule to the Send invoice method) and try Activate again.

Collection method

Charge the card automatically, or send an invoice to pay.

  • Charge automatically — when Stripe Connect is connected and the customer has a saved payment method, each cycle's invoice is charged without anyone lifting a finger.
  • Send invoice — each cycle generates an invoice that is sent for the customer to pay manually, exactly like a one-off invoice.

Autopay on send-invoice schedules

Charge a saved payment method automatically each cycle instead of only emailing the invoice.

A Send invoice schedule normally emails the customer a new invoice each cycle for them to pay. Autopay goes one step further: when the customer has a saved payment method on file, each cycle's invoice is charged to that method automatically, and the customer just receives a receipt. Turn it on from the Autopaysection on the schedule's detail page.

  • A saved method is required. The customer saves one when they pay an invoice online and tick Save this payment method for future invoices — that is what captures their authorization to be charged. Until a method is on file, the Autopay toggle stays off and explains why.
  • Card or bank transfer both work. A saved card charges instantly; a saved bank transfer (ACH) settles a few days later and the invoice is marked paid when it clears.
  • Declines fall back safely. If an automatic charge is declined, the cycle's invoice is emailed to the customer instead, and the schedule owner gets a notification to follow up. No cycle is ever skipped.
  • Turning it on needs the Charge payments permission (the same permission that governs collecting card payments). It is available on Business plans and up.
Auto-charge schedules already charge automatically
Autopay is for Send invoice schedules. A Charge automatically schedule already runs the charge on its own each cycle, so it has no separate Autopay toggle.

Pause, resume, and end

A schedule has a clear lifecycle you control.

From a schedule's detail page you control its lifecycle. A schedule is Draft until you Activate it; it is Active while it bills; Pause stops new invoices generating and Resume picks them back up; it goes Past due if a charge fails; and Cancel schedule ends it. A schedule also becomes Completed on its own once it reaches its final cycle. You are notified when a recurring charge fails and when a schedule is approaching its last cycle, so a renewal conversation never sneaks up on you.

Filter the Recurring list by status
The list at the top of the Recurring page has a status filter: All, Active, Drafts, Past due, Cancelled, and Completed. Use Draftsto find schedules you built but haven't activated yet.
Recurring vs the platform's own billing
"Recurring" here means how you bill your customers. It is separate from the Laureo subscription that bills your organization — see Plans & Pricing for that.

Related Articles

Invoices ListCreating & Managing InvoicesMilestone & Progress BillingPricing ModelsPayments Overview
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Creating & Managing Invoices