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Everything you need to know about using Laureo

Help Center

Overview
Account Setup & TeamOnboarding WizardNavigating the CRMRecord Pages & Slide-insFiles on a RecordGlobal SearchImporting Your DataSolutions OverviewResources & FAQConnecting Your InboxSample DataPipeline SetupInviting Your Team
Help CenterGetting StartedInviting Your Team

Inviting Your Team

Add teammates from Step 4 of the wizard (or from Admin → Users later) and pick the right role for each.

How invites work

From the wizard's Invite your team step, add teammates by typing their email addresses and selecting a role. Laureo sends each recipient a branded magic-link email. They click it, set a password (or sign in via Google or Microsoft), and land in your organization with the role you assigned.

The step shows how many seats your plan includes and how many you can still invite, for example “Your plan includes 5 seats. You can invite 3 more.” It caps the rows at the number of seats still available, so you cannot over-invite.

Magic links expire after 7 days. If a teammate misses the window, just invite them again from Admin → Users.

Who can send invites

Sending invites needs admin permissions. If you have them, you get the full invite editor. If you don't, the step shows a short note explaining that a workspace admin adds teammates, plus a Continue button so you can move on. You still get every other part of setup.

If your plan has just one seat (it is only you for now), the step shows a note pointing you to Billing, where you can add seats whenever you are ready to grow.

Role catalog

RoleWhat they can do
Super Admin
super_admin
Full access including billing and subscription management. Use sparingly.
Admin
admin
Organization settings, user management, and configuration. No billing access.
Sales Manager
sales_manager
Team-wide pipeline visibility, reports, and the ability to reassign records.
Sales Rep
sales_rep
Day-to-day selling. Sees their own records (and team data via assignment).
Marketing
marketing
Campaigns, email templates, lead capture forms, and contact groups.
Service
service
The Service hub: support tickets, knowledge base, and feedback. Read access to companies and people.
View Only
view_only
Read-only across every surface. No edits, no exports.
Roles are editable later
You can change anyone's role from Admin → Users. You can also build custom roles with bespoke permission sets. See Roles & Permissions.

Seat math

Your plan includes a fixed number of Power seats (full-feature seats) and Collaborator seats (lighter access). Inviting a teammate consumes a seat of the appropriate type for the role you assign:

  • Super Admin, Admin, Sales Manager, Sales Rep, Marketing → Power seat.
  • Service → Power seat (full ticketing access).
  • View Only → Collaborator seat.

Annual subscriptions get a fixed annual seat count. Monthly subscriptions can add or remove seats mid-cycle with prorated billing. When no seats are free, the invite step replaces the editor with a short note and a link to Billing, where you can add seats, rather than letting an invite fail.

Per-recipient rate limit

To prevent invite spam, the bulk invite endpoint enforces a per-recipient cooldown: you cannot re-invite the same email address within a short window. If you accidentally send a duplicate, the response will skip the duplicate row and report it in the summary toast, with no error.

Related Articles

User Management— Manage existing users and resend invites from the admin panel.Roles & Permissions— Custom roles, permission scopes, and the full permission catalog.Seat Types— Power vs. Collaborator seats and how each is consumed.
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