Skip to main content
Skip to main content
LaureoLaureo
Product
Why Laureo
Solutions
Pricing
Resources
Contact
Sign InStart 14-Day Trial
Start TrialStart 14-Day Trial

Product updates, no noise.

New features and the occasional sales tip. Unsubscribe anytime.

We'll send occasional product updates. Unsubscribe anytime. Privacy Policy

LaureoLaureo

CRM + Marketing + Automation + AI agents. One platform. Zero grunt work.

Product

Features

  • Sales & CRM
  • Marketing & Communication
  • Deals & Revenue
  • Customer Support
  • Automation & Insights
  • AI Agents
  • Integrations

Tools

  • Smart Inbox
  • Follow-up Sequences
  • Cold Outreach
  • Team Chat
  • Quotes & Invoices
  • Scheduling
  • Forms
  • Help Desk
  • Knowledge Base
  • Surveys

More

  • All features
  • Browse integrations
  • Pricing
  • Compare
  • Migrate

Solutions

For teams

  • Small Business
  • Startups
  • Sales Teams
  • Agencies
  • Consultants

By industry

  • Professional Services
  • Real Estate
  • Manufacturing
  • SaaS & Tech
  • Recruiting
  • See all solutions

Company

  • About
  • Contact
  • Partners
  • Security
  • Changelog

Resources

  • All resources
  • Blog
  • Help Center
  • Glossary
  • FAQ

Legal

  • Privacy
  • Terms
  • Acceptable Use

All third-party product names, logos, and brands mentioned on this site are the property of their respective owners, are used for identification and comparison only, and do not imply any affiliation with or endorsement of Laureo.

© 2026 Laureo. All rights reserved.

·

Help Center

Docs

Everything you need to know about using Laureo

Help Center

Overview
OverviewThe Preset AgentsBuilding Your Own AgentRuns & Approvals
Help CenterAI AgentsRuns and Approvals

Runs and Approvals

The Agents home puts approvals first, shows the activity feed, and totals the value your agents delivered. Open any run for a full trace of what it read, decided, and proposed.

The Agents home

One screen to approve, watch, and measure your agents.

Open Agents in the sidebar. The home is deliberately approvals-first: what needs a decision from you is at the top, on every screen size. It has four parts.

FieldDescription
Needs your reviewThe approvals inbox. Actions your agents have proposed, waiting for a person.
Your agentsYour roster of agents, where you can pause or resume each one.
Recent activityThe feed of recent runs across all your agents.
What your agents didThe value panel, totalling the impact this month.

The New agent button here opens the builder. See Building Your Own Agent.

Approving what agents propose

Approve or reject each action before it touches your CRM.

The Needs your review inbox lists each proposed action with its title, which agent proposed it, the record it affects, and a risk level. Choose Approve to let it run, or Rejectto discard it. When the inbox is clear it reads “No actions waiting. Your agents are caught up.”

The inbox on the home shows the top of the queue. When there is more, View all opens the full approvals queue, where you can filter and approve in bulk. That full queue is documented in The Approvals Queue.

If your role cannot approve, agent proposals assigned to you still appear in My Work so you know what is waiting, and an approver on your team resolves them.

The activity feed

Every run your agents make, newest first.

Recent activity lists runs across all your agents. Each row shows the agent name, what it ran on, a status, and when it ran. Filter by status to focus on what matters: All statuses, Completed, Failed, Running, or Waiting. Click a row to open its timeline, or follow the chevron to the full run trace.

When nothing has run yet it reads “No runs yet.” You can also land here filtered to a single agent from its card, with a chip you can clear to see everything again.

The per-run trace

Exactly what one run read, decided, proposed, and changed.

Opening a run gives you its full trace. A header summarises the run, with the agent, its status, and badges when it was a test run or ran on an earlier version. A Stop run button appears while a run is still in flight. The trace then reads top to bottom as a story of the run.

FieldDescription
Trigger and RecordWhat started the run and which record it ran on.
Model, Cost, and TokensWhich model quality it used and what the run cost.
Started and CompletedWhen it ran and how long it took.

Below the header, the run is laid out in sections:

  • Pipeline replays the agent’s stages from the real run.
  • What it read lists each tool call it made and what came back.
  • What it decided shows the agent’s reasoning and summary.
  • What it proposed lists each action, with its approval status, risk, and confidence.
  • Changes made shows the effects of any actions that were approved and ran.
Older runs that were recorded before full tracing may show a limited trace instead of every detail.

The value panel

What your agents actually delivered this month.

What your agents did totals the impact of your agents for the current month, with a breakdown per agent underneath.

FieldDescription
Actions proposedHow many actions your agents proposed, with how many were approved and how many ran automatically.
Drafts acceptedHow many drafts you kept, shown as a pick-rate. This reflects how often the Inbox Reviewer and drafting agents were useful.
Invoices chasedHow many overdue invoices the chasing agents followed up on.
Time savedAn estimate based on roughly three minutes per completed action or accepted draft.
SpendWhat your agents used this month, as a share of your plan’s AI allowance. Exact figures are shown to teammates who can see billing; everyone else sees the percentage.

On a new organization, before any agent has run, this panel reads “No agent activity yet this month.”

Who can do what

Viewing is open to everyone; changing and approving are held to admins.

FieldDescription
View the home and rosterRoles with automation viewing: admins, managers, and marketing. Sales reps, service, and view-only roles do not see the Agents home.
Create and edit agentsAdmins. The builder is also open to the marketing role.
Pause or resume an agentAdmins and the marketing role.
Approve or reject proposalsAdmins.
Run an agent now, or stop a runAdmins and the marketing role, and sales managers for their team.

The pending-approvals count also rides on the Agents item in the sidebar, so anyone who can see the home knows when something is waiting.

Related Articles

AI Agents Overview— How agents fit with the rest of Laureo AIThe Preset Agents— The agents proposing most of what you approveBuilding Your Own Agent— Set an agent’s autonomy; its spending limits are automaticThe Approvals Queue— The full queue with filters and bulk approveRuns and Analytics— Run history across all automations
Previous
Building Your Own Agent
Next
Automations Overview