Changelog

What's New in Laureo

A reverse-chronological log of features, improvements, and fixes shipped to the platform.

New Feature

Schedule a cold sequence for any future date, and see exactly when the first email goes out

A cold sequence can now start on a date and time you pick, weeks or months ahead if you like, and nothing is enrolled until that moment arrives. Whether you start now or later, the launch review and the sequence page both state the first send in plain words, in your own time zone: today at 2:15 PM, tomorrow at 9:00 AM because it is after hours, Monday because it is the weekend, or the date you scheduled. Sequences waiting for a window show why they are waiting and when the next send lands, and a sequence that is holding for its start date reads Scheduled with the date and the number of leads attached instead of a misleading zero.

Improvement

Sending mailboxes show the daily limit actually in effect

A new sending mailbox builds up its cold volume over three stages, and until it finishes, that stage cap is what governs. The mailbox card, the edit dialog and the save confirmation now say so plainly: the number in effect today, the limit you set, and the date your full limit takes over. The ramp badge also counts the real stages, so a mailbox that has finished shows Full pace instead of a fourth week that never existed.

New Feature

AI Customer Support Agent add-on, priced per agent

The AI Customer Support Agent is now a paid add-on you can buy on an Ultra plan: $59.99 a month per agent, or $599.90 a year. Each agent includes 500 conversations a month, counted the first time the agent answers, and you can add extra conversation credits in packs of 1,000 for $80 or 2,000 for $160. Try an agent for 14 days for $1.99, credited to your first month.

Improvement

Knowledge base revisions and content health

Every edit to an article now writes a revision you can read and restore, so a rewrite is never a one-way door. A content health view collects the articles that are past their review date, never updated, rated unhelpful, or never opened, so the library stays worth trusting.

New Feature

CSAT, NPS, and CES feedback programs

Feedback now runs as a program: pick CSAT, NPS, or CES, choose what triggers it, and let the survey fire the moment a ticket resolves. Responses land on the customer record and roll up into feedback analytics that show the score trend next to the comments behind it.

New Feature

Live chat widget

Put a chat widget on your own site and answer visitors from the same service inbox your team already works. A chat opens a ticket on the right customer record, so the agent sees the company, the open deal, and the history before the first reply, and the conversation keeps its place in the queue.

New Feature

Service overview analytics

A service overview puts ticket volume, first response and resolution times, how the SLA targets are holding, per-agent workload, and customer satisfaction on one screen. It reads through your own permission scope, so a rep sees their work and a lead sees the team.

Improvement

Pricing page redesign

Overhauled the pricing page with seat-type breakdowns, token packs, and clearer feature gating so you can find the right plan in seconds. Every plan tier now lists exactly which of the CRM, email, automation, and support tools it includes, so there is no guesswork before you start a trial.

Improvement

Mobile responsive improvements

Compact spacing across the entire app for mobile devices. Tables, sidebars, and detail panels now use density-aware layouts that work on any screen size, so reps can update deals and answer support tickets from a phone between meetings.

New Feature

Roles and Permissions overhaul

Seven system roles (Super Admin, Admin, Sales Manager, Sales Rep, Marketing, Service, View Only) plus custom roles with granular RBAC. Assign exact permissions per module and action scope, so a Marketing hire never sees quotes and a Support hire never sees the pipeline unless you grant it.

Improvement

Performance at scale

Bulk edits, large CSV exports, and dashboard loads are all dramatically faster, so the app stays responsive even with hundreds of thousands of records. Teams migrating a full customer history from a legacy CRM should notice the difference on the first import.

Bug Fix

Sign-in reliability and workflow fixes

Steadied sign-in sessions under load, added safeguards against runaway request bursts, and fixed a timing issue that could occasionally run a scheduled workflow twice. The workflow automation engine now de-duplicates a trigger firing within the same second across multiple app instances.

New Feature

Email campaigns

Create, schedule, and send email campaigns to contact groups. Includes an email builder, open/click tracking, A/B subject-line testing, and campaign analytics with event timelines, all inside the same workspace as your pipeline.

Improvement

Contact group dynamic filters

Dynamic contact groups now support complex nested filters including custom fields, activity dates, deal stages, and tag membership. Filters re-evaluate automatically, so a segment built for a campaign always reflects who currently matches, not who matched when it was created.

New Feature

Workflow automation engine

Visual workflow builder with triggers (deal stage change, form submission, date-based), conditions, and actions (send email, create task, update field, assign owner). Runs automatically in the background, so the same follow-up sequence never has to be built by hand twice.

New Feature

Pipeline management

Drag-and-drop Kanban pipeline with customizable stages, win probability, weighted forecasting, and pipeline analytics. Multiple pipelines per organization supported, so a sales team and a partnerships team can each run their own stage set.

Related Resources

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