Skip to main content
Skip to main content
LaureoLaureo
Product
Why Laureo
Solutions
Pricing
Resources
Contact
Sign InStart 14-Day Trial
Start TrialStart 14-Day Trial

Product updates, no noise.

New features and the occasional sales tip. Unsubscribe anytime.

We'll send occasional product updates. Unsubscribe anytime. Privacy Policy

LaureoLaureo

CRM + Marketing + Automation + AI agents. One platform. Zero grunt work.

Product

Features

  • Sales & CRM
  • Marketing & Communication
  • Deals & Revenue
  • Customer Support
  • Automation & Insights
  • AI Agents
  • Integrations

Tools

  • Smart Inbox
  • Follow-up Sequences
  • Cold Outreach
  • Team Chat
  • Quotes & Invoices
  • Scheduling
  • Forms
  • Help Desk
  • Knowledge Base
  • Surveys

More

  • All features
  • Browse integrations
  • Pricing
  • Compare
  • Migrate

Solutions

For teams

  • Small Business
  • Startups
  • Sales Teams
  • Agencies
  • Consultants

By industry

  • Professional Services
  • Real Estate
  • Manufacturing
  • SaaS & Tech
  • Recruiting
  • See all solutions

Company

  • About
  • Contact
  • Partners
  • Security
  • Changelog

Resources

  • All resources
  • Blog
  • Help Center
  • Glossary
  • FAQ

Legal

  • Privacy
  • Terms
  • Acceptable Use

All third-party product names, logos, and brands mentioned on this site are the property of their respective owners, are used for identification and comparison only, and do not imply any affiliation with or endorsement of Laureo.

© 2026 Laureo. All rights reserved.

·

Help Center

Docs

Everything you need to know about using Laureo

Help Center

Overview
Email InboxLayout CustomizationAppearance & Dark ModeWriting EmailsAI FeaturesAI Smart ReplyInsert CRM BlocksSnippetsSchedule SendsPre-send GuardrailsDone & Follow-upsShare Threads & NotesEmail TrackingOut-of-Office Indicators
Help CenterEmailDone state and follow-up reminders

Done state and follow-up reminders

Dismiss without archiving, and let the system ping you when a thread goes silent.

Mark Done — distinct from Archive

Dismiss the thread, but let it bubble back if a reply lands.

The reading-pane toolbar exposes a Done button (Shift+E). Done emails leave the inbox view but stay accessible under the Done tab. The key difference from Archive: when a new inbound reply lands on the thread, Done auto-flips back to undone and the thread returns to the inbox.

Implementation note
A Postgres trigger watches new inbound rows in synced_emailsand clears is_done on prior thread members for the same user. No cron required.

Follow-up reminders

Get pinged if a recipient hasn't replied by a chosen day.

Toggle Remind me if no reply when composing. Pick 3 / 5 / 7 / 14 days. After the email syncs back, the reminder is attached to that message. Each morning at 9 AM UTC the cron checks rows where remind_at <= now() and:

  • If a reply has landed on the thread, the reminder is silently dismissed.
  • Otherwise, you get an in-app notification: “Follow up on: [subject]”.

Reminders can be dismissed manually from the notification, or snoozed by scheduling a new follow-up at a later date.

Related Articles

Schedule sends and manage scheduled emailsWriting & sending emailsEmail Inbox
Previous
Pre-send Guardrails
Next
Share Threads & Notes