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Everything you need to know about using Laureo

Help Center

Overview
OverviewUsing the ChatStarter Prompts & TourVoice & ChipsSlash CommandsAI PreferencesChat SettingsAI SetupAgent SpotlightDrafting EmailsBackground RunsAI Data PrivacyOnboarding CopilotBilling Autonomy
Help CenterAI AssistantBackground Runs

Background Runs

Long-running AI chats continue in the background and notify you when they finish

What are background runs?

A chat run that keeps going even if you close the tab.

Some requests take longer than a few seconds — pipeline analysis, drafting follow-ups for several deals, or multi-step research. When you send one of these, the AI Assistant runs it like a background job:

  • Your message is streamed back in real time as long as you're watching.
  • If you close the tab, navigate to another page, or lock your phone, the run keeps going on our servers.
  • When it finishes, a notification appears in your bell. Click it to return to the finished conversation.
Each chat turn is capped at 5 minutes on our function layer. Longer requests automatically chain to additional runs — so a research task can span up to ~2 hours total, broken across multiple chained runs.

Cancelling a run

Stop a run from the chat input or from the active run indicator.

1

Click Stop

Hit the red square Stop button in the chat input while a run is in progress.
2

Or press Escape

If the chat input is focused, pressing Escape triggers a stop.
3

Server-side cancel

Cancellation is server-side — the run exits at the next safe checkpoint (between turns or between tool calls).
A cancelled run still counts any tokens it had already consumed against your organization's usage budget.

How many chats can I run at once?

Per-user and per-organization caps keep things fast for everyone.

Per user: 6 active chats at a time. A 7th will wait.

Per organization: 50 active chats at a time across all users. Rare to hit unless a team is coordinating a batch.

Per conversation: 1 active run. You can't start a new run in a conversation that's already running — sending a follow-up will pivot you to watching the in-flight run instead.

Understanding run status

The UI surfaces run state so you always know what's happening.

  • Running — the AI is actively working.
  • Paused — waiting for you to approve or modify an action (see the approval card).
  • Completed — run finished successfully. You'll see a final text response.
  • Failed — the run encountered an error (provider timeout, rate limit, or data unavailable). You'll see a notification with a retry prompt.
  • Cancelled — you stopped the run from the UI.

Related Articles

AI Assistant Overview— What the AI Assistant is and what it doesUsing the Chat— Messaging, approvals, feedback, and keyboard shortcutsData Privacy— How your data is handled by the AI AssistantDrafting Emails with AI— Use the AI to draft emails that you review and send
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