Recover deleted companies, people, and deals, or remove them for good
A 30-day recycle bin for the records you delete.
Trash is a safety net for deleted records. When you delete a company, a person, or a deal, it is not removed right away. Instead it is moved to Trash, where it stays recoverable for 30 days. This means a record deleted by accident is easy to bring back, and a record deleted on purpose still leaves a short grace period before it is gone for good. You reach Trash from the Trash entry in the sidebar.
Deleting moves a record to Trash instead of removing it immediately.
When you delete a company, a person, or a deal from its detail page, from the list, or in bulk, the record is soft deleted. Here is what that means:
Trash groups deleted records by type: Companies, People, and Deals.
The Trash page has three tabs, one for each record type. Switch between Companies, People, and Deals to see what has been deleted in each. Every row shows:
Bring a deleted record back into your normal lists.
Remove a record for good before its 30 days are up.
If you are certain you no longer need a record, you can remove it immediately rather than wait for the countdown. Click Delete permanently on the row. Because this cannot be undone, a confirmation dialog asks you to type the word delete before it will proceed. Once you confirm, the record and its data are removed for good.
Records left in Trash are removed automatically once the window ends.
You do not have to empty Trash yourself. Any record left in Trash is permanently and automatically deleted 30 days after it was moved there. The Auto-deletes in N days countdown on each row tells you exactly how much time is left. Once the countdown reaches zero, the record is removed for good, the same as if you had used Delete permanently.
Access follows the delete permission for each record type.
The Trash entry and its actions require the same permission as deleting the record type in the first place: the delete permission for companies, people, or deals. In practice, admins and managers can see and use Trash. Sales reps usually cannot delete records, so they will not see the Trash entry at all.
Some deals are protected and never reach Trash.
To protect your revenue history, a deal that is won, or that has a linked invoice or quote, cannot be deleted. Instead of deleting it, archive it. Archiving hides the deal from your active pipeline while keeping its records intact. Because these deals can never be deleted, they will never appear in Trash.
Restoring a person who was erased for privacy keeps the erased fields blank.
Erasing a person's personal data for privacy (a GDPR erasure) is separate from Trash, and it is permanent. If a person had their personal data erased and you later restore their record from Trash, the record comes back, but the erased personal fields stay blank. Restoring cannot bring erased personal data back, because that erasure is final by design.