Turn published knowledge base articles into a branded, customer-facing help center
The same articles power two audiences.
The Knowledgesection inside the Service hub is your team's internal library: agents browse it, pull articles into ticket replies, and keep it verified. The Help Centeris the public face of that same library — a branded portal your own customers can read without signing in, at /help-center/<your-subdomain>. You author once; the articles you choose to make public appear there automatically.
Set it up once in Service settings.
Go to Service → Settings → Help Center. The help center is off by default, so customers cannot reach it until you turn it on.
Pick the subdomainthat forms your help center's address (/help-center/<subdomain>). It is how the public portal resolves your organization, so choose something recognizable to your customers.
Upload a logo, set a brand color, and pick a theme and default locale. These render on every public page — and only inside the per-request boundary, so your branding is never baked into the shared cache or shown to another tenant.
Flip Enable help center. Your published, public, verified articles go live immediately at your subdomain.
Three gates, all under your control.
An article reaches the public portal only after it clears all three of these — each set while you author and review it in the Knowledge section:
A fast, accessible reading experience.
Each public article renders with a breadcrumb, an on-page table of contents anchored to its headings, the sanitized article body, and a list of related articles in the same category. Every article ends with an anonymous “Was this article helpful?”control — one vote per reader per day — and those votes feed the same content-health buckets you use internally, so customer signal improves your library directly.
Put a search-and-answer bubble on your product, not just at your help-center address.
Beyond the hosted help-center page, you can drop a floating Helpbubble directly onto your own website or app. A visitor clicks it and searches your published articles right there, without leaving your page — so you deflect questions at the exact moment they come up. The widget is the same published, public, verified library as your hosted portal; it just travels to where your customers already are.
Go to Service → Settings → Help Center → Embed on your site. Once your help center is enabled with a public address, a copy-paste one-line <script>tag appears there, already filled in with your address. (Turn the help center on and save first — the snippet only appears once there is an enabled help center for it to point at.)
Add the tag just before your closing </body>. It is self-contained — no other tags or stylesheets — and the panel it opens picks up your brand color from the Branding section above, so the widget matches your hosted help center out of the box.