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Help Center

Overview
Email InboxLayout CustomizationAppearance & Dark ModeWriting EmailsAI FeaturesAI Smart ReplyInsert CRM BlocksSnippetsSchedule SendsPre-send GuardrailsDone & Follow-upsShare Threads & NotesEmail TrackingOut-of-Office Indicators
Help CenterEmailSchedule sends and manage scheduled emails

Schedule sends and manage scheduled emails

Send-later flows, the Scheduled view tab, and how to edit or cancel a queued email before it dispatches.

Schedule a send

Pick when an email should leave your account.

Toggle Schedule sendin any compose surface (full compose, floating compose, or inline reply's “More” section). A date/time picker appears with three quick presets: In 1 hour, Tomorrow 9 AM, and Next Monday 9 AM. You can also pick any future date and time directly.

Smart time
For known recipients (people in your CRM), the Smart time preset uses their inbound-reply pattern from the last 90 days to suggest the next moment they're most likely to engage. Falls back to next Tuesday 10 AM when no signal is available.

The Scheduled view tab

Manage everything queued for later.

The inbox sidebar exposes a Scheduled tab with a count badge. Each row shows the recipient, subject, scheduled time, and whether attachments are queued. Two row actions:

  • Edit — opens a modal with subject, body, and scheduled-time fields. You can adjust until the worker claims the row at dispatch time.
  • Cancel — flips the row to cancelled and the worker skips it. Use any time before send.
Race-safe cancellation
The cancel API uses optimistic concurrency (only flips rows still in pending state). Once the worker has claimed a row for send, cancel returns 409 — by that point the email is seconds away from dispatch.

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