Cold replies land in your existing email inbox under a Cold filter — triage them, reply in thread, and promote good leads into the CRM
A Cold toggle alongside the All mail and CRM filters.
Your email inbox filter bar has an All mail / CRM control plus a separate Cold toggle. Turning Coldon narrows the list to inbound replies on your cold sequences. The Cold toggle appears only on Ultra organizations that have Cold Outreach — on every other plan the inbox shows just the All mail and CRM filters. Cold replies are kept out of your default CRM and All mail views so they never clutter your normal inbox unless you ask for them. (See Email Inbox for the full filter bar, including the mailbox-scope dropdown.)
Each cold reply is classified by what the prospect is asking for.
Laureo classifies each cold reply by intent so you can prioritize the ones that matter:
| Field | Description |
|---|---|
| Interested | The prospect wants to learn more or move forward. Prioritize these. |
| Meeting request | The prospect wants to book time. Reply with a time or a scheduling link. |
| Question | The prospect asked something before committing. Answer and keep the thread alive. |
| Not interested | A polite decline. The lead exits the sequence. |
| Unsubscribe request | The prospect asked to be removed. This surfaces a confirm-unsubscribe action (below). |
| Out of office / auto-reply | An automated bounce-back. No action needed; the sequence continues. |
Reply from the same mailbox that sent the step.
Replying to a cold reply works exactly like replying to any other email, and threading is preserved — your reply goes out from the dedicated mailbox that sent the original step, so the conversation stays coherent for the prospect. The AI smart-reply and CRM-context tools you use elsewhere in the inbox are available here too.
Turn an engaged lead into a real person, company, and (optionally) opportunity.
When a cold lead replies positively, promote them into your CRM directly from the reply:
A human approves removal when a prospect asks in a reply.
When a cold reply reads as an unsubscribe request, Laureo surfaces a confirm-unsubscribe card rather than removing the prospect automatically. A person reviews the request and confirms it, which adds the lead to your organization-wide suppression list, removes them from the sequence, and prevents any future cold contact. This human-in-the-loop step prevents a misread reply from silently dropping a prospect.