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Everything you need to know about using Laureo

My Work vs Notifications

Where each thing lands: My Work holds what you need to do and its number is a backlog you drive to zero; Notifications hold what you need to know and their number never has to be cleared. Plus inline actions, the reason filter, and grouped rows.

Two lanes, one simple rule

Everything Laureo surfaces goes to one of two places, decided by what you need to do with it.

Laureo keeps a clean line between the things you have to do and the things you just need to know. Each lands in one home, never both, so nothing is double-counted and nothing gets lost between two lists.

My Work is what you have to DO

A task assigned to you, an approval waiting on you, a follow-up you promised, a goal slipping behind. These are finite and yours to clear. My Work is your one prioritized list, and the point is to drive it to zero.

Notifications are what you need to KNOW

A deal moved a stage, a campaign finished, a teammate mentioned you, a new email arrived. These are updates you glance at and move on from. The Notifications inbox is ambient: it fills up on its own and ages out on its own, and you are never expected to empty it.

Not sure where something belongs?

Ask one question: is there an action only I can take? If yes, it lives in My Work. If it is just an event to be aware of, it lives in Notifications. That single test is how Laureo files everything.

Both lanes show a number, and they are different numbers

What separates them is what the number is for, and how it looks.

Both lanes carry a real number. Notifications used to carry a dot instead, on the reasoning that an ambient stream should whisper. In practice that hid the number from the people who most needed it, so every surface now shows the figure and the difference is carried by what it means and by how it is drawn:

Work waiting is a quiet neutral number. My Work, Agents, Service and Recordings each carry one. It is a backlog you are meant to work down to zero, and it clears by doing the work.
Unread is an accent number. Notifications carries one on the bell, on the sidebar row, at the top of the inbox and, if you installed Laureo, on the app icon where the device supports it (on iPhone and iPad, once alerts are on). It clears by reading, and it never has to reach zero for you to be done.

Email and Team Chat keep their own numbers

A third family sits alongside these two: unread content. Email and Team Chat each count their own unread and never add to the notification bell, so the same message is never counted twice. Reading the message clears its hidden twin in the notifications lane, never the other way round, so a glance at the bell can never silently mark your mail as read.

One notification number, everywhere

There is exactly one unread notification figure, and the bell on a computer, the floating bell on a phone, the sidebar row and the inbox header are all showing you that same figure. It counts what is unread, not archived and not currently snoozed, and it caps at 99+. The installed app's icon counts the same notifications, and Laureo sends it the full number: on an iPhone or iPad it reads, say, 245, while an app installed from Chrome or Edge on a computer shows anything over 99 as 99+.

Where reminders live now

One place for reminders, not two competing ones.

Reminders about your own tasks and activities are work, so they live in My Work (its Overdue and Today sections) and in the reminder emails you already receive. The bell still tells you when something new needs you. There used to be a second, separate reminders panel in the top bar; it has been retired, because it duplicated what My Work and the bell already cover. Nothing was lost, the reminder itself simply has one home now instead of pinging you in three places.

Act without leaving the inbox

Some notifications let you respond right where you read them.

When a notification is about something you can decide on the spot, the inbox detail pane offers the action inline. An approval request, for example, shows Approve and Deny buttons right in the detail view, so you can clear it without opening another page. Acting on it there does the same thing as acting on it in its own surface, and it clears the matching item from My Work at the same time, so you never handle the same thing twice.

Filter by why you got it

Sort the inbox by the reason a notification reached you, not just its type.

Every notification records why it reached you, and the inbox lets you filter on that reason. It is often the fastest way to find what matters: show only the things aimed directly at you, or only the ambient updates, in one click. The reasons are:

Assigned to you is work handed directly to you.
You were mentioned is an @mention in a note or comment.
You are watching is an update on a record you chose to follow.
You own this is a change on a record you own.
Admin copy is an awareness copy sent to you as an admin or manager.

Bursts are grouped, not spammed

A flurry of similar updates collapses into one tidy row you can expand.

When a lot of the same kind of thing happens at once, the inbox rolls the burst into a single summary row instead of flooding you with near-identical entries. A rules run that moves five deals shows up as "3 deals moved stages" (or however many), and a sync that pulls in a batch of mail shows up as "5 new emails." Click the grouped row to expand it and see every item inside; collapse it again when you are done. The individual notifications are all still there, just tucked under one heading so a busy moment does not bury the rest of your inbox.

When an update turns out to be a to-do

Move a notification into My Work in one click.

Sometimes a notification really does need action only you can take. Those rows carry a Save as task button that turns the notification into a durable task in My Work, with a link straight to where the action happens, and files the original notification away so it can never scroll off. That is the bridge between the two lanes: known becomes done when you decide it needs doing.