The sales office CRM that runs beside ServiceTitan
ServiceTitan runs dispatch for field crews and prices every package per technician on request. Laureo has no dispatch board, so it runs beside your field tool as the sales office CRM: the pipeline, quotes, follow-up email, booking pages and invoices, at a published price.
What is ServiceTitan used for?
ServiceTitan is field service software for contractors: every package lists dispatching, scheduling, call booking, invoicing, a pricebook and mobile estimates, priced per technician. Laureo is a sales CRM rather than a field tool, so a shop on ServiceTitan can run its sales office in Laureo beside it.
Can you use a CRM alongside ServiceTitan?
Yes: ServiceTitan keeps the technicians, the dispatch board and the service calls, and a sales CRM keeps the selling around them, from the first request to the signed quote. Laureo has no dispatch board, route planning or technician app, so it runs beside ServiceTitan and never replaces it.
ServiceTitan has a CRM of its own, built for commercial contractors, and it lists email marketing campaigns as optional add-on features and website booking as Scheduling Pro. Laureo includes the pipeline, email campaigns and booking pages on every plan, with follow-up sequences on Business and Ultra and unlimited contacts on all plans.
| The work | ServiceTitan | Laureo |
|---|---|---|
| Dispatching and scheduling crews | Every package | Stays in ServiceTitan |
| Email campaigns | Optional add-on, Marketing Pro | Every plan |
| Booking from your website | Scheduling Pro, a Pro Product | Booking pages, every plan |
| Quotes and invoices | Every package | Every plan |
Does ServiceTitan include email marketing?
Email marketing campaigns are an optional add-on in ServiceTitan, sold as Marketing Pro, which sends targeted email and automated direct mail from its customer data. Laureo includes email campaigns on every plan, with unlimited contacts on all plans.
Why Laureo wins against ServiceTitan
- Every plan price is published, and you sign up and pay online with no sales call.
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Email campaigns are built in on every plan, with unlimited contacts on all plans.
- Booking pages are built in on every plan, so you need no separate scheduling tool.
Laureo vs ServiceTitan, in short
What each one runs
LaureoThe sales office: pipeline, quotes, follow-up and invoices.ServiceTitanThe field: every package lists dispatching, scheduling, call booking and a pricebook.How the price is set
LaureoPublished plans, bought online.ServiceTitanPer technician, with Request Pricing on every package.Email campaigns
LaureoOn every plan, with unlimited contacts on all plans.ServiceTitanAn optional add-on, in Marketing Pro.Website booking
LaureoBooking pages on every plan.ServiceTitanScheduling Pro, one of its Pro Products.
What you actually pay
Every Laureo plan carries the CRM, email campaigns, automation and invoicing, and Business and Ultra add the help desk and team chat. Here is how the entry price lines up against ServiceTitan.
Pro, billed annually ($99.99 month-to-month)
Every plan price is published, and every plan covers the sales office: the pipeline, quotes and invoices, email campaigns and booking pages, with unlimited contacts on all plans.
ServiceTitan prices its Starter, Essentials and The Works packages per technician and publishes no figure for any of them. Pro Products such as Marketing Pro, Scheduling Pro and Contact Center Pro sit on top, under Upgrade to Pro Products.
Competitor pricing as of the verified date above. Check their site for current rates.
What is included, side by side
A check means it is on a plan; the note under a feature names the plan when only a higher plan has it. “Add-on” means a paid add-on, bought separately. “Coming soon” means it is announced but not available yet. A line means it is not available.
| Feature | Laureo | ServiceTitan |
|---|---|---|
| Published plan pricesEvery Laureo plan price is published and you sign up online; ServiceTitan shows Request Pricing on all three of its packages | Included | Not available |
| Email campaignsOn every Laureo plan, with unlimited contacts on all plans; ServiceTitan lists email marketing campaigns as optional add-on features, in Marketing Pro | Included | Add-onAvailable as an add-on |
| Online booking pagesBooking pages on every Laureo plan; ServiceTitan's website booking is Scheduling Pro, one of its Pro Products | Included | Add-onAvailable as an add-on |
| Sales pipeline and deal trackingOn every Laureo plan; ServiceTitan's CRM tracks opportunities and deals for commercial contractors | Included | Included |
| Quotes and invoicesOn every Laureo plan, with card payments on Business and Ultra; every ServiceTitan package lists invoicing and mobile estimates | Included | Included |
| Follow-up on open quotesOn every Laureo plan an agent drafts the follow-up on an opened quote for your approval, with multi-step sequences on Business and Ultra; ServiceTitan lists follow-up functionality for unsold estimates | Included | Included |
| Recurring invoices for service agreementsOn Business and Ultra on Laureo; every ServiceTitan package lists customizable memberships | Included | Included |
| Reports and dashboardsOn every Laureo plan, with goals and quotas on Business and Ultra; every ServiceTitan package lists advanced reporting | Included | Included |
| Phone and SMSPhone and SMS are coming soon on Laureo; ServiceTitan Contact Center Pro is a call center platform for home service and trade businesses | Coming soon | Add-onAvailable as an add-on |
Every tool in Laureo
The table covers the rows that matter against ServiceTitan. Here is the whole Laureo toolset, by name. The pricing page shows which plans include each one.
Marketing & Communication
Deals & Revenue
- Quotes & Invoices
- Booking Pages
- Deal Rooms
Customer Support
- Tickets & Help Desk
- Knowledge Base
- Public Help Center
- Feedback
- Live Chat
- AI Customer Support Agent (add-on)
Automation
Why teams move from ServiceTitan to Laureo
- A price you can readEvery Laureo plan price is published and you sign up online. ServiceTitan prices each package per technician and asks you to request pricing.
- Campaigns in the planEmail campaigns come with every plan, with unlimited contacts on all plans. ServiceTitan lists email marketing campaigns as optional add-on features.
- Booking without an upgradeBooking pages are part of every plan. ServiceTitan's website booking engine is Scheduling Pro, one of the Pro Products on its upgrade list.
- Built for the people who sell the jobThe pipeline, quotes, follow-up email and invoices sit in the same CRM for the sales office, beside the field tool your crews already use.
- AI that asks firstAgents route new form leads and draft the follow-up on a quiet deal or an opened quote, and by default every agent except Ticket Triage asks before it acts.
ServiceTitan's AI, and Laureo's agent roster
ServiceTitan runs its Pro Products on Titan Intelligence, its own AI for the trades, and offers AI Virtual Agents that book jobs as a standalone product or inside Contact Center Pro; Laureo includes monthly AI credits on every plan, and its agents route new leads and draft follow-up for a person to approve.
Laureo runs named agents instead. They work in the background and share one pool of monthly AI credits with no per-conversation fees. By default, every agent except Ticket Triage asks before it changes anything, and each comes with every plan; Ticket Triage comes with Ultra.
- Lead Router reads each new form lead, drafts a first reply and proposes an owner and a follow-up task.
- Deal Follow-Up flags deals that have gone quiet and drafts the next follow-up.
- Duplicate Guard checks each new company for a duplicate and proposes the merge.
- Quote Follow-Up drafts a follow-up when a client opens a quote without accepting it.
- Inbox Clerk turns email from your contacts into CRM work, such as a task, a ticket or a deal link.
- Ticket Triage sorts each new customer ticket and finds the matching help article, on the Ultra plan.
Your data stays yours. Every record is isolated to your workspace, and the AI never trains on or keeps your data.
Related Resources
- Migration GuideBring your data across from ServiceTitanEvery field service and cleaning product we can read, what its own download gives you, and what it leaves behind. Several of them publish no download at all.
- ComparisonServiceTitan pricingServiceTitan pricing, dated: three packages priced per technician with no published figure, the Pro Products on top, and a sales office priced on Laureo.
- ComparisonLaureo vs Help ScoutA support inbox priced per user, with live chat on Standard and the customer data pulled in from Salesforce or HubSpot on Plus.
- ComparisonLaureo vs FrontA shared inbox priced per seat, with email and chat together from Professional and the CRM data synced in from Salesforce, HubSpot or Dynamics 365.
- ComparisonLaureo vs ProposifyA proposal and quote tool priced per user, built to connect to the CRM and invoicing tools you already pay for.
- ComparisonBrowse every CRM comparisonSee how Laureo stacks up against the other CRMs you are weighing.
- ComparisonPart of the CRM Buyers GuideHow to choose a CRM in 2026: what to look for, pricing models, and the field.
- PricingEvery plan, what is included, and the monthly AI credits.
Laureo vs ServiceTitan FAQs
Common questions about choosing between Laureo and ServiceTitan
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