Live chat software that turns every chat into a ticket in your CRM

Live chat rides on your public help center. Turn the help center on with the address you want, then add one tag to any page of your site, just before the closing body tag. Replace the placeholder with your help center address and publish.

<script src="https://app.laureo.io/embed/chat.js" data-org-slug="your-business" async></script>

• Nothing else to installThe tag carries no stylesheet or extra script, and the panel loads from Laureo, never from your own pages.
• Left or right, your labelPlace the bubble in the bottom left or bottom right corner, and set the label a screen reader announces on it.
• Your brand colorThe chat window takes the brand color of your help center, so it matches your other customer pages.
• An address that keeps workingIf an admin later renames the help center address, the tag already on your site keeps routing chats to your inbox.

Each step is a part of Laureo you can open today, so a chat is answered in the same product where your team keeps its contacts and deals.

1. 1
   A visitor writes in

   They open the bubble and send the first message. Outside office hours, it asks for an email too.
2. 2
   A ticket opens

   It lands in the service inbox with a Live chat label and its SLA clock running.
3. 3
   Your team replies

   An agent answers in real time, with saved replies, articles, and on Ultra an AI draft to approve.
4. 4
   Your team resolves it

   Once a teammate links the visitor, the chat lists in that contact's tickets, and resolving can send a CSAT survey on its own.

Set the hours your team answers chat. Outside them, the bubble does not promise a live reply nobody can give: it asks for an email and a message, and files the same live chat ticket for your team to answer by email in the morning.

• Leave a message, not a dead endAn after-hours message becomes a ticket with the visitor's address on it, ready for a reply.
• An honest line when you are awayInside office hours, when your team is away from the inbox, the bubble says it usually replies within a few hours.
• A chat in progress stays openAvailability is decided when the visitor opens the page, so a conversation is never cut off at the top of the hour.

As of October 28, 2026, these are the listed prices of three website chat tools a support team can buy. As of October 30, 2026, none of their pricing pages lists a sales pipeline, so the CRM goes on another bill.

• IntercomEssential lists $29 per seat a month, billed annually, or $19 for new customers, and the bill combines seat prices with usage charges for AI outcomes and some messaging channels.
• ZendeskSuite Team lists $55 per agent a month billed yearly. As of October 30, 2026, Suite Team is the first Zendesk plan with messaging and live chat, and the Support Team plan below it covers email and ticketing.
• FreshdeskFreshworks pitches Freshdesk Growth, at $19 per agent a month, as service over email, and sells Freshdesk Omni, its omnichannel edition, from $29 per agent a month. Both prices are billed annually.
• Laureo BusinessBusiness from $166.66/mo billed annually, with 2 Power seats included. Live chat, the help desk, the knowledge base and public help center, and the CRM are one subscription.

Laureo live chat is the bubble on your own website. It does not connect social messaging apps, and Phone & SMS are coming soon, so every conversation it does take lands in one queue.

Weighing a move? Read Laureo vs Intercom, Laureo vs Zendesk and the Zendesk alternatives. The ticket queue chats land in is on the help desk page, and every plan limit is on the pricing page.