Laureo vs Front

Yes for support, on Business and Ultra: a support mailbox on Google Workspace or a licensed Microsoft 365 account becomes a ticket queue with owners, statuses, SLA targets, macros and internal notes (a Microsoft 365 shared mailbox without its own license cannot be connected yet). Each person also syncs their own Gmail or Outlook with the CRM on every plan; Front builds its plans around shared inboxes.

Yes, on Business and Ultra: you embed a chat widget on your site, and each conversation it starts becomes a ticket in the same queue as email, and a teammate links the chat to the customer's contact. Front puts chat beside email from its Professional plan.

Yes, on Business and Ultra. Articles get a verification step before they go live in your branded help center, and signed-in customers follow their own tickets in the portal; every Front plan includes a public knowledge base.

Front charges every seat, $25 on Starter, $65 on Professional and $105 on Enterprise a month billed annually, for the inbox and support side. Laureo prices one workspace plan with one full seat included on Pro and two on Business and Ultra, and each seat you add has its own monthly price: every plan holds the CRM, campaigns and invoicing, and Business and Ultra add the support queue and website chat.

Laureo is an AI-first CRM that cuts manual data entry. Email syncs both ways, calendar events sync on their own, and meeting notes attach to the right record, so there is almost nothing to log. On top of that, six built-in agents work in the background to route new form leads, follow up on quiet deals and opened quotes, catch duplicate companies, turn client email into CRM work, and, on Ultra, sort new support tickets; by default, every agent except Ticket Triage asks before it acts. It all comes with the CRM, email campaigns, automation, and invoicing in one plan from $83.33/mo billed annually, with Ticket Triage on Ultra.

Pro starts at $83.33/mo billed annually ($99.99 month-to-month) for one user. Business is $166.66/mo billed annually for two users, and Ultra is $249.99/mo billed annually for advanced needs. Pro covers the everyday CRM workflow. The more advanced tools start on Business, such as the help desk, knowledge base, public help center, live chat, feedback surveys, team chat, goals, deal rooms, and multi-step follow-up sequences, and the plan comparison on the pricing page lists every one. Cold Outreach, the cold-outbound module that sends from the dedicated mailboxes you connect on a managed ramp, and the autonomous AI resolution agent are exclusive to Ultra, and the embeddable AI Customer Support Agent is a paid add-on available on Ultra. Every plan includes monthly AI credits and every built-in agent except Ticket Triage, which comes with Ultra. Unlimited contacts on all plans, and no per-conversation AI fees.

Yes. Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel anytime before it ends and you are never charged the subscription. The trial runs on the plan you pick, with that plan's tools: email campaigns and invoicing on every plan, the help desk on Business and Ultra, and Ticket Triage on Ultra.

Yes. Laureo reads exports from 69 systems across CRMs, help desks, accounting, recruiting, bookkeeping practice tools, field service, professional services, client work and public registers, and matches the columns for you for contacts, companies, deals, and activities. There are step-by-step guides for HubSpot, Salesforce, and Pipedrive.

Laureo is built for teams of 1 to 50. Pro fits freelancers and solo operators, and you can buy more seats on any plan. Business and Ultra include 2 seats and add team chat and more pipelines.

Yes. Laureo syncs email both ways with Gmail and Outlook, so messages log to the right contact automatically. Calendar events and meeting transcripts sync too, with no manual entry.