An embeddable AI that replies from your published, verified articles, shows where each answer came from, and hands off to a person the moment it is unsure. It does not guess, and a human is always one tap away.
Replaces a standalone support bot that lives outside your CRM. Included on Ultra; fair-use limits apply.
The answer-bot reads only your published, verified articles, so it speaks in your policies, not the internet’s. Every answer cites the article it came from, and when a question falls outside what you have verified, it does not guess. It opens a ticket for your team.
Autonomy is a setting you raise on your terms, not a switch that ships on. New workspaces start with the AI drafting and a human approving every reply. When you trust it on a queue, you let it auto-resolve the safe, in-policy questions, and the sensitive ones still pause for a person.
The bot is there to help, not to trap. The moment a customer asks for a person, the AI steps back for good on that conversation, the ticket reaches your team with the whole thread, and the bot does not try to deflect again. No loop, no dead end.
When the AI resolves something on its own, it writes the move to a signed resolution log with the rationale, so you can review exactly what it did and why. A resolution it cannot verify against what was promised is refused and sent to a person, never quietly closed.
Customer conversations and records are isolated to your workspace, and the AI never trains on or keeps your data.
The same rhythm runs every conversation. The bot answers when it can stand behind the answer, and reaches for a person when it cannot.
A standalone bot escalates into a separate system your agents have to go find. In Laureo, when the AI hands off, it opens a ticket on the same record your team already works from, so the contact, the company, the open deal, and the history are right there.
See the help desk the escalation lands in: the queue, routing, and SLA targets.
The two support AI agents, this embeddable answer-bot and the autonomous resolution agent, are exclusive to Ultra. Ultra from $249.99/mo billed annually ($299.99 month-to-month). They are included on Ultra with fair-use limits, so there is no per-conversation fee to budget. The manual support suite, the ticket queue and the knowledge base the bot answers from, is on Business and Ultra.
Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel anytime before it ends and you are never charged the subscription.
An answer-bot grounded in your verified articles, citing its sources, escalating when unsure, with a human always one tap away. Included on Ultra; fair-use limits apply.
14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.