Help Scout pricing: every plan, user and add-on
Help Scout costs $0 on its Free plan for up to 5 users, then $25, $45 or $75 per user a month billed annually on Standard, Plus and Pro, where Pro bills at least 10 users. Envoy, its AI assistant for customers, adds $0.75 per resolution.
How much does Help Scout cost?
Help Scout costs $0 on its Free plan for up to 5 users, then $25 per user a month billed annually on Standard, $45 on Plus and $75 on Pro, where at least 10 users are billed. Envoy, the AI assistant that answers customers, adds $0.75 per resolution.
Help Scout shows a 16% discount for paying annually, and adds $10 a month billed annually for each Inbox and $20 for each Docs site past the plan allowance. The Salesforce and HubSpot integrations, which bring in customer data, start on Plus.
| Plan | Per user a month, billed annually | Users | What it adds |
|---|---|---|---|
| Free | $0 | Up to 5 | 1 Inbox, 1 Docs site, 100 contacts a month |
| Standard | $25 | Up to 25 | Live chat, one basic SLA policy, AI Assist |
| Plus | $45 | Up to 50 | Customer portal, AI Drafts, Salesforce and HubSpot integrations |
| Pro | $75 | 10 or more | Unlimited SLA policies |
Is Help Scout free?
Yes, Help Scout has a Free plan for up to 5 users with 1 Inbox, 1 Docs site and 100 contacts a month. It holds 10 saved replies, 10 tags and 10 Docs articles with 30 days of report history, and paid plans start at $25 per user a month billed annually.
Laureo has no free plan. Pro starts at $83.33 a month billed annually, with unlimited contacts on all plans, and the help desk, knowledge base and live chat come with Business and Ultra.
How much does Help Scout Envoy cost?
Help Scout Envoy costs $0.75 per resolution, charged monthly, and a resolution counts only when AI Answers resolves a conversation without human help, once per conversation. A monthly cap can stop AI Answers for the rest of the month once the spend reaches it.
Laureo includes monthly AI credits on every plan, and on Ultra its resolution agent is included with fair-use limits. The AI Customer Support Agent that answers customers from your verified articles is a paid add-on on Ultra.
Help Scout plans and prices
Each row is a Help Scout plan as its pricing page lists it, with the date we checked it.
| Plan | Price | What is included |
|---|---|---|
| FreeChecked October 28, 2026 | Monthly: $0Annual, per month: $0 | Up to 5 users, 1 Inbox, 1 Docs site and 100 contacts a month |
| StandardChecked October 28, 2026 | Monthly: See Help Scout's pricing pageAnnual, per month: $25 a user | Up to 25 users, 2 Inboxes, live chat, one basic SLA policy and AI Assist |
| PlusChecked October 28, 2026 | Monthly: See Help Scout's pricing pageAnnual, per month: $45 a user | Up to 50 users, 5 Inboxes, two advanced SLA policies, the secure customer portal, AI Drafts and the Salesforce and HubSpot integrations |
| ProChecked October 28, 2026 | Monthly: See Help Scout's pricing pageAnnual, per month: $75 a user | At least 10 users, 10 Inboxes and unlimited SLA policies |
What Help Scout charges on top
Add-ons
| Item | Price | Detail |
|---|---|---|
| Envoy resolutionsChecked October 28, 2026 | $0.75 a resolution | Charged per resolution each month, with an optional monthly spending cap |
| Additional InboxChecked October 28, 2026 | $10 a month billed annually, $12 monthly | For each Inbox past the plan allowance |
| Additional Docs siteChecked October 28, 2026 | $20 a month billed annually, $24 monthly | For each Docs knowledge base site past the plan allowance |
Contact, hub and one-time costs
| Item | Price | Detail |
|---|---|---|
| Contacts on the Free planChecked October 30, 2026 | 100 a month | Anyone who got a reply or an AI resolution counts once; paid plans have unlimited contacts |
| The Pro user minimumChecked October 28, 2026 | At least 10 users at $75 each | A team smaller than 10 still pays for 10 users on Pro |
What a Help Scout plan leaves out
Help Scout has no built-in sales CRM: its Salesforce and HubSpot integrations start on Plus, and the CRM they read from is a separate subscription. Email campaigns, quotes and invoices are not on the Help Scout pricing page, and Envoy adds $0.75 per resolution.
Every tool in Laureo
A Laureo plan covers more than one tool. Here is the whole toolset, by name. The pricing page shows which plans include each one.
Marketing & Communication
Deals & Revenue
- Quotes & Invoices
- Booking Pages
- Deal Rooms
Customer Support
- Tickets & Help Desk
- Knowledge Base
- Public Help Center
- Feedback
- Live Chat
- AI Customer Support Agent (add-on)
Automation
Why teams pick Laureo over Help Scout
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum.
- Email campaigns are built in on every plan, with unlimited contacts on all plans.
- Quotes, invoices and payment reminders are built in on every plan, with no billing add-on.
Related Resources
- ComparisonLaureo vs Help ScoutA support inbox priced per user, with live chat on Standard and the customer data pulled in from Salesforce or HubSpot on Plus.
- AlternativeHelp Scout alternativeA Help Scout alternative for teams that sell and support: tickets, live chat and a knowledge base on Business and Ultra, beside deals and invoices.
- Comparisonlemlist pricing: what each plan and volume tier costsHow much does lemlist cost? The Email plan by volume tier, Multichannel per user, Enterprise and the data add-ons, each dated, and what the plans leave out.
- ComparisonHubSpot pricing: what each Hub and seat costsHow much does HubSpot cost? Every Hub and seat price, the onboarding fees and contact tiers, each dated, then one team priced on HubSpot and on Laureo.
- ComparisonGoHighLevel pricing: plans, AI and usage feesHow much does GoHighLevel cost? Starter, Unlimited and Agency Pro, the AI Employee plans and the per-use fees on email and AI, dated, next to one Laureo plan.
- ComparisonFreshdesk vs Help Scout, and the all-in-one optionFreshdesk vs Help Scout: paid seats from $19 or $25, AI billed per session or resolution, CRM elsewhere, next to Laureo with a help desk on Business and Ultra.
- ComparisonZendesk vs Help Scout, and the all-in-one optionZendesk vs Help Scout: paid plans from $19 an agent or $25 a user, SLAs by plan, AI billed per resolution and no built-in CRM. Laureo includes the CRM.
- ComparisonLaureo vs FrontA shared inbox priced per seat, with email and chat together from Professional and the CRM data synced in from Salesforce, HubSpot or Dynamics 365.
- ComparisonBrowse every CRM comparisonSee how Laureo stacks up against the other CRMs you are weighing.
- PricingLaureo pricingEvery plan, what is included, and the monthly AI credits.
Help Scout pricing FAQs
Common questions about what Help Scout costs, and what Laureo costs instead
Price your own team.
Put your Help Scout bill next to one Laureo plan, then try it with your own data.
Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.