Help Scout alternatives? You can just use Laureo
A Help Scout alternative for teams that sell and support: tickets, live chat and a knowledge base on Business and Ultra, beside deals and invoices.
What is a good Help Scout alternative for a small business?
For a small business where the same people sell and answer customers, Laureo is a good Help Scout alternative: the help desk, knowledge base and live chat come on Business and Ultra, in the same CRM as the pipeline, campaigns and invoices. Help Scout prices each user on its paid plans and keeps the sales side in Salesforce or HubSpot, so a small team pays for a second product and keeps the two in step.
Help Scout's own pages state the costs. Help Scout lists Standard at $25, Plus at $45 and Pro at $75 per user per month, with a 16% annual discount shown. The Help Scout Pro plan requires a minimum of 10 users. The table sets each cost beside what Laureo includes, with Help Scout's facts as its pages stated them on October 28, 2026 and October 30, 2026.
| Cost | Help Scout | Laureo |
|---|---|---|
| Users | Help Scout prices every user-based plan per user per month. | Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum. |
| The CRM | Help Scout has no built-in CRM; it pulls customer details from Salesforce or HubSpot through integrations listed on the Plus plan. | One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools. |
| Selling to the same customers | Help Scout's pricing page lists support features (inboxes, channels, AI, workflows, Docs knowledge base sites, Beacon, Messages and reporting) and no sales pipeline, deals, quotes, invoices or email campaigns. | Email campaigns are built in on every plan, with unlimited contacts on all plans. |
Is there a Help Scout alternative with a built-in CRM?
Yes: Laureo is a CRM with the help desk built in on Business and Ultra, so a support email from a known contact opens a ticket on that contact and their company, with the count and value of that company's open deals beside it, and the ticket can turn into a new linked deal or task. Help Scout reaches customer data through its Salesforce and HubSpot integrations, listed on Plus at $45 per user a month billed annually.
How do I switch from Help Scout to Laureo?
Ask Help Scout for the customer list CSV, import it into Laureo as contacts, then connect your support mailbox so new email opens tickets on those contacts. Past conversations stay in Help Scout, because its customer list carries names and email addresses only and its conversation data comes out through its API.
Help Scout sends that list to account owners on request. The help desk migration guide lists what Laureo reads from a Help Scout export and the order to bring it in.
Why Laureo wins against Help Scout
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum.
- Email campaigns are built in on every plan, with unlimited contacts on all plans.
- Quotes, invoices and payment reminders are built in on every plan, with no billing add-on.
Why teams look for a Help Scout alternative
- Reason 1Help Scout bills each user on its paid plans, from $25 a month billed annually on Standard to $75 on Pro, and Pro asks for at least 10 users.
- Reason 2It has no built-in sales CRM: customer activity comes from Salesforce or HubSpot through integrations listed on Plus, so a team that also sells keeps two products in step.
- Reason 3Envoy, the AI assistant that answers customers, is charged per resolution, $0.75 each, on top of the user price.
- Reason 4In Laureo the tickets your team answers sit in the same CRM as the deals it closes, and one workspace plan with one full seat included on Pro and two on Business and Ultra covers both: the help desk, knowledge base and live chat on Business and Ultra, the pipeline, campaigns and invoices on every plan.
Laureo vs Help Scout, feature by feature
- Support email as a ticket queueOn Business and Ultra, a support mailbox on Google Workspace or Microsoft 365 turns each email into a ticket with a TKT reference, one of six statuses and one of four priorities, owned by one person. By comparison, Help Scout counts shared Inboxes per plan, 2 on Standard and 5 on Plus, and charges $10 a month billed annually for each extra Inbox.
- The customer recordContacts, companies, deals and the pipeline on every plan, and on Business and Ultra a ticket can turn into a new linked deal or task from the queue. By comparison, Help Scout keeps customer profiles for support and pulls customer activity from Salesforce or HubSpot through integrations listed on Plus.
- Self-serviceA knowledge base with article verification, a branded public help center and a customer ticket portal, all on Business and Ultra. By comparison, Help Scout counts Docs sites by plan, charges $20 a month billed annually for each extra site, and lists the secure customer portal on Plus.
- AI that answers customersMonthly AI credits come with every plan. On Ultra the resolution agent writes the ticket reply and waits for a person to approve it unless you switch that queue to auto-resolve. By comparison, Help Scout includes AI Assist on paid plans and AI Drafts on Plus and Pro, and charges $0.75 for each conversation Envoy resolves.
- Selling to the same customersEmail campaigns to segments, booking pages with Google Meet links, quotes customers accept online and invoices with payment reminders, all on every plan. By comparison, Help Scout Messages reach visitors on a website or in an app, and its pricing page lists no email campaigns, quotes or invoices.
AI that drafts real work and waits for approval
Laureo runs built-in agents that start on their own and draft the work, on monthly AI credits included in your plan, and by default every agent except Ticket Triage (on Ultra) holds each change it proposes for your approval. Ask Laureo in plain language, for example Hey Laureo, draft follow-ups for every deal that went quiet this week, and review the queue before anything is sent.
Pricing side by side
What it costs
Help Scout starts at $25/user/mo. Past the Free plan (5 users, 1 Inbox, 1 Docs site), Standard is $25 per user a month billed annually, Plus $45 and Pro $75 with a 10-user minimum, and Envoy adds $0.75 per resolution. The Salesforce and HubSpot integrations that bring in customer data are listed on Plus.
Laureo bundles the CRM, email marketing, scheduling, and AI agents in one product. One workspace plan with one full seat included on Pro and two on Business and Ultra; add seats as you grow. Pro starts at $83.33 a month billed annually ($99.99 month-to-month). Unlimited contacts on all plans, and Ultra adds cold outreach. Every plan starts with a 14-day trial for $2.99, credited to your first month.
Pricing last verified October 28, 2026. Source: As of October 2026, Help Scout Standard is $25 per user a month billed annually, and Envoy is $0.75 per resolution (helpscout.com/pricing).
Your data stays yours. Role-based access, audit logging, and an approval queue: by default, every agent except Ticket Triage asks before it changes a record.
Related Resources
- ComparisonLaureo vs Help Scout, side by side
- ComparisonHelp Scout pricing
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- ComparisonPart of the CRM Buyers Guide
- PricingSee plans and pricing
- Migration GuideMove your data to Laureo
- BlogRead the related guide
Frequently Asked Questions
Move from Help Scout to one platform
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