Laureo vs SurveyMonkey
SurveyMonkey runs the survey, then joins the answers to CRM data kept in another product, with its Salesforce integration on Enterprise only. Laureo Feedback sends CSAT, NPS and CES surveys from the CRM on Business and Ultra, so a response from a resolved ticket or a personal link lands on the contact, and on their company when the ticket or link carries one, in the same CRM as their deals.
How much does SurveyMonkey cost for a team?
SurveyMonkey Team Advantage costs $30 per user a month and Team Premier $92 per user a month, billed annually, and team plans require at least 3 users. Each plan caps responses, at 50,000 a year on Team Advantage and 100,000 on Team Premier, and every response past the cap costs $0.15.
One person can buy an individual plan instead, and CRM integrations such as Salesforce come only with Enterprise, which shows a demo request instead of a price:
| SurveyMonkey plan | Price | Users | Responses |
|---|---|---|---|
| Standard | $149 a month, billed monthly | 1 | 1,000 a month |
| Advantage | $39 a month, billed annually | 1 | 15,000 a year |
| Premier | $139 a month, billed annually | 1 | 40,000 a year |
| Team Advantage | $30 per user a month, billed annually | 3 or more | 50,000 a year |
| Team Premier | $92 per user a month, billed annually | 3 or more | 100,000 a year |
| Enterprise | A demo request, no price shown | 5 or more | Custom |
Does SurveyMonkey integrate with a CRM?
SurveyMonkey connects to CRMs through integrations: its integrations page describes joining survey feedback to CRM data in Salesforce and HubSpot, and the Salesforce integration is available only on Enterprise plans. Laureo Feedback runs inside the CRM on Business and Ultra, so a score from a resolved ticket or a personal link sits on the contact, and on their company when the ticket or link carries one.
SurveyMonkey names case-closed surveys as a Salesforce use. In Laureo, when a teammate marks a ticket resolved on the ticket or in bulk, a feedback program sends a CSAT survey to that ticket's contact, and a detractor opens a follow-up task for the ticket's assignee or the account's rep.
Does SurveyMonkey use my data to train AI?
SurveyMonkey says it uses de-identified customer data or synthetically generated data to train and build its own AI models. Laureo's AI never trains on your data.
Why Laureo wins against SurveyMonkey
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum.
- Pay month to month on any plan, with no annual contract or upfront commitment, and cancel in the app at any time.
- The AI never trains on your data, and every AI request goes only to providers that keep none of it.
- Every plan price is published, and you sign up and pay online with no sales call.
Laureo vs SurveyMonkey, in short
Where the score lives
LaureoOn the contact, and on their company when the ticket or link carries one, in the same CRM as their deals and tickets.SurveyMonkeyIn SurveyMonkey, joined to CRM data in Salesforce or HubSpot.A small team
LaureoNo seat minimum on any plan.SurveyMonkeyTeam plans start at 3 users, billed annually.Response volume
LaureoNo charge per response.SurveyMonkeyA yearly response cap, then $0.15 for each response.
What you actually pay
Every Laureo plan carries the CRM, email campaigns, automation and invoicing, and Business and Ultra add the help desk and team chat. Here is how the entry price lines up against SurveyMonkey.
Pro, billed annually ($99.99 month-to-month)
Feedback surveys, tickets and the help desk on Business and Ultra, beside the CRM, campaigns and invoices on every plan, with no seat minimum and no charge per response.
Team Advantage is $30 per user a month and Team Premier $92, billed annually with at least 3 users, and responses past the yearly cap cost $0.15 each. Single-user plans run from $39 a month billed annually to $149 a month billed monthly, and CRM integrations such as Salesforce need Enterprise.
Competitor pricing as of the verified date above. Check their site for current rates.
What is included, side by side
A check means it is on a plan; the note under a feature names the plan when only a higher plan has it. “Add-on” means a paid add-on, bought separately. “Coming soon” means it is announced but not available yet. A line means it is not available.
| Feature | Laureo | SurveyMonkey |
|---|---|---|
| Survey answers on the contact and companyOn Business and Ultra on Laureo, a response from a resolved ticket or a personal link lands on the contact, and on their company when the ticket or link carries one; SurveyMonkey joins feedback to CRM data kept in Salesforce or HubSpot | Included | Add-onAvailable as an add-on |
| A CRM in the same productSurveyMonkey makes its Salesforce integration available only on Enterprise plans | Included | Add-onAvailable as an add-on |
| CSAT, NPS and CES surveysOn Business and Ultra on Laureo, with rating, choice, yes or no and open text questions; SurveyMonkey Full Access users create, send and analyze surveys | Included | Included |
| A survey sent when a ticket resolvesOn Business and Ultra on Laureo, when a teammate marks a ticket resolved on the ticket or in bulk; SurveyMonkey automates case-closed surveys through its Salesforce integration, on Enterprise | Included | Add-onAvailable as an add-on |
| No seat minimumSurveyMonkey team plans require a minimum of 3 users | Included | Not available |
| No charge per responseSurveyMonkey charges $0.15 for each response past the plan cap | Included | Add-onAvailable as an add-on |
| Month-to-month billingSurveyMonkey bills its team plans and the Advantage and Premier plans annually; Standard is billed monthly, at $149 a month | Included | Included |
| AI on every planLaureo includes monthly AI credits on every plan; SurveyMonkey lists Build with AI from its free Basic plan up, and Analyze with AI and Thematic Analysis from Advantage up | Included | Included |
| AI never trains on your dataSurveyMonkey trains its own AI models on de-identified customer data or synthetic data | Included | Not available |
| A published price on every planSurveyMonkey Enterprise shows a demo request instead of a price | Included | Not available |
Every tool in Laureo
The table covers the rows that matter against SurveyMonkey. Here is the whole Laureo toolset, by name. The pricing page shows which plans include each one.
Marketing & Communication
Deals & Revenue
- Quotes & Invoices
- Booking Pages
- Deal Rooms
Customer Support
- Tickets & Help Desk
- Knowledge Base
- Public Help Center
- Feedback
- Live Chat
- AI Customer Support Agent (add-on)
Automation
Why teams move from SurveyMonkey to Laureo
- Feedback on the contactA CSAT survey can go out when a teammate marks a ticket resolved on the ticket or in bulk, and the response lands on that ticket's contact, and on their company when the ticket has one, in the same CRM as their deals and emails. SurveyMonkey joins feedback to CRM data kept in Salesforce or HubSpot.
- No seat minimumBusiness includes a second full seat, and no plan has a seat minimum. SurveyMonkey team plans require at least 3 users.
- No charge per responseFeedback is part of Business and Ultra, with no charge per response. SurveyMonkey charges $0.15 for each response past the plan cap.
- A detractor becomes a taskA detractor score creates a follow-up task linked to the contact and company Laureo matches to the response. Its priority comes from the value and close date of the response's deal, or of the company's open deals when the response has none.
- Your data never trains the AILaureo's AI never trains on your data. SurveyMonkey trains its own AI models on de-identified customer data or synthetic data.
SurveyMonkey's AI, and Laureo's agent roster
SurveyMonkey builds surveys with AI on its free plan, analyzes answers with AI from Advantage up, and trains its own models on de-identified customer data; Laureo includes monthly AI credits on every plan and never trains its AI on your data.
Laureo runs named agents instead. They work in the background and share one pool of monthly AI credits with no per-conversation fees. By default, every agent except Ticket Triage asks before it changes anything, and each comes with every plan; Ticket Triage comes with Ultra.
- Lead Router reads each new form lead, drafts a first reply and proposes an owner and a follow-up task.
- Deal Follow-Up flags deals that have gone quiet and drafts the next follow-up.
- Duplicate Guard checks each new company for a duplicate and proposes the merge.
- Quote Follow-Up drafts a follow-up when a client opens a quote without accepting it.
- Inbox Clerk turns email from your contacts into CRM work, such as a task, a ticket or a deal link.
- Ticket Triage sorts each new customer ticket and finds the matching help article, on the Ultra plan.
Your data stays yours. Every record is isolated to your workspace, and the AI never trains on or keeps your data.
Related Resources
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Laureo vs SurveyMonkey FAQs
Common questions about choosing between Laureo and SurveyMonkey
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