SurveyMonkey alternatives? You can just use Laureo
A SurveyMonkey alternative with CSAT, NPS and CES surveys inside the CRM on Business and Ultra, no seat minimum and no charge per response.
What is the best SurveyMonkey alternative for customer feedback?
For feedback from your own customers, Laureo is a strong SurveyMonkey alternative: on Business and Ultra its Feedback surveys send CSAT, NPS and CES questions from the CRM, and a score from a resolved ticket or a personal link lands on the contact, and on their company when the ticket or link carries one, in the same CRM as their deals. SurveyMonkey keeps the survey in SurveyMonkey and joins it to CRM data in Salesforce or HubSpot, with the Salesforce integration only on Enterprise.
SurveyMonkey makes its Salesforce, Power BI, Tableau, Marketo and Zoom integrations available only on Enterprise plans. The table holds what a small team meets on SurveyMonkey, as its pages stated it on October 30, 2026, beside Laureo.
| What the team needs | SurveyMonkey | Laureo |
|---|---|---|
| A small team | SurveyMonkey team plans require a minimum of 3 users. | Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum. |
| Monthly billing | SurveyMonkey lists its Advantage and Premier individual plans as billed annually; Standard is the individual plan billed monthly, at $149 a month. | Pay month to month on any plan, with no annual contract or upfront commitment, and cancel in the app at any time. |
| The CRM | SurveyMonkey's integrations page describes combining survey feedback with CRM data that lives in Salesforce and HubSpot. | One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools. |
| Your data and AI | SurveyMonkey says it uses de-identified customer data or synthetic data to train and build its own AI models. | The AI never trains on your data, and every AI request goes only to providers that keep none of it. |
Is there a SurveyMonkey alternative with no charge per response?
Yes: Laureo Feedback is part of Business and Ultra with no charge per survey response, and the responses export as a CSV with no row cap. SurveyMonkey caps responses at 50,000 a year on Team Advantage and 100,000 on Team Premier, then charges $0.15 for each one.
On SurveyMonkey's individual plans the caps are 1,000 responses a month on Standard, 15,000 a year on Advantage and 40,000 a year on Premier.
Can I send NPS and CSAT surveys from my CRM?
Yes, on Business and Ultra: Laureo Feedback sends NPS, CSAT and CES surveys from the CRM by link, QR code, a card on your website, or when a teammate marks a ticket resolved on the ticket or in a bulk action; a detractor opens a follow-up task for the ticket's assignee or the account's rep. A response from a resolved ticket or a personal link lands on the contact, and on their company when the ticket or link carries one.
Bringing history from Delighted? Laureo imports Delighted CSAT and NPS responses by CSV and keeps each original date, so the trend reads as one history.
Why Laureo wins against SurveyMonkey
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum.
- Pay month to month on any plan, with no annual contract or upfront commitment, and cancel in the app at any time.
- The AI never trains on your data, and every AI request goes only to providers that keep none of it.
Why teams look for a SurveyMonkey alternative
- Reason 1SurveyMonkey team plans start at 3 users, at $30 per user a month on Team Advantage and $92 on Team Premier, billed annually, so a team of two still pays for a third seat.
- Reason 2Responses are capped by the year, at 50,000 on Team Advantage and 100,000 on Team Premier, and each response past the cap costs $0.15.
- Reason 3The CRM side is another product: SurveyMonkey joins feedback to CRM data in Salesforce and HubSpot, and its Salesforce integration is only on Enterprise, which shows a demo request instead of a price.
- Reason 4With Laureo the survey is part of the CRM, in one workspace plan with one full seat included on Pro and two on Business and Ultra: Feedback surveys, tickets and the help desk on Business and Ultra, and the pipeline, campaigns and invoices on every plan, with unlimited contacts on all plans.
Laureo vs SurveyMonkey, feature by feature
- Feedback surveysCSAT, NPS and CES surveys with rating, choice, yes or no and open text questions, conditional follow-ups and logic jumps, on Business and Ultra. By comparison, SurveyMonkey lists skip logic from Standard and more logic features from Advantage.
- Sending the surveyBy a personal link to a segment, a public link or QR code, a card on your website, or, when a teammate marks a ticket resolved on the ticket or in bulk, on its own to that ticket's contact. By comparison, SurveyMonkey automates case-closed surveys through its Salesforce integration, which is available only on Enterprise.
- Where the answers goA response from a resolved ticket or a personal link lands on the contact, and on their company when the ticket or link carries one, in the same CRM as their deals and emails; an answer through the open link links to no contact. By comparison, SurveyMonkey joins survey feedback to CRM data kept in Salesforce or HubSpot.
- Acting on a detractor scoreA detractor opens a follow-up task for the ticket's assignee or the account's rep, ranked by the value of the response's deal, or of the company's open deals when it has none. By comparison, SurveyMonkey lists Analyze with AI and Thematic Analysis from the Advantage plan up.
- Team and billingNo seat minimum on any plan, a second full seat on Business and Ultra, month to month, and no charge per response. By comparison, SurveyMonkey team plans start at 3 users and are billed annually, at $30 or $92 per user a month.
AI that drafts real work and waits for approval
Laureo runs built-in agents that start on their own and draft the work, on monthly AI credits included in your plan, and by default every agent except Ticket Triage (on Ultra) holds each change it proposes for your approval. Ask Laureo in plain language, for example Hey Laureo, draft follow-ups for every deal that went quiet this week, and review the queue before anything is sent.
Pricing side by side
What it costs
SurveyMonkey starts at $30/user/mo. Team Advantage is $30 per user a month and Team Premier $92, billed annually with at least 3 users, and responses past the yearly cap cost $0.15 each. Single-user plans run from $39 a month billed annually to $149 a month billed monthly, and CRM integrations such as Salesforce need Enterprise.
Laureo bundles the CRM, email marketing, scheduling, and AI agents in one product. One workspace plan with one full seat included on Pro and two on Business and Ultra; add seats as you grow. Pro starts at $83.33 a month billed annually ($99.99 month-to-month). Unlimited contacts on all plans, and Ultra adds cold outreach. Every plan starts with a 14-day trial for $2.99, credited to your first month.
Pricing last verified October 30, 2026. Source: As of October 30, 2026, SurveyMonkey Team Advantage is $30 per user a month billed annually, with a 3 user minimum (surveymonkey.com/pricing).
Your data stays yours. Role-based access, audit logging, and an approval queue: by default, every agent except Ticket Triage asks before it changes a record.
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