Zendesk retires Sell on August 31, 2027 and points you at Pipedrive, which still leaves tickets, scheduling, quotes, and marketing to buy separately. Laureo bundles all of that, plus six AI agents, in one plan you can price today.
One Laureo plan covers the whole stack. Here is how the entry price lines up against Zendesk Sell.
Pro, billed annually ($99.99 month-to-month)
One plan replaces the CRM, support tickets, knowledge base, email campaigns, scheduling, quotes, invoicing, team chat, and six AI agents.
Billed per user annually, capped at one pipeline, with no tickets, scheduling, quotes, or marketing built in. Higher tiers run $55 to $169 per user, calling adds Zendesk Talk, and the product is in maintenance until it shuts down on August 31, 2027.
Competitor pricing as of the verified date above. Check their site for current rates.
A check means it is on the plan. “Add-on” means it costs extra or lives on a higher tier. A line means it is not available.
| Feature | Laureo | Zendesk Sell |
|---|---|---|
| AI agents that run on a scheduleLaureo ships six built-in scheduled agents plus a library of ready-made agent templates and a co-pilot that acts on real records through an approval queue; Sell-side AI is predictive lead scoring on higher tiers | Included | Not available |
| AI included, no separate add-onZendesk Copilot is billed with the Service suite and is largely support-side, not Sell-native | Included | Add-onAvailable as an add-on |
| Predictable AI pricing (monthly budget, included on every plan)Laureo meters AI against a share of your monthly plan budget with no per-action fees, and you can use your own model key; Zendesk AI is a separate line item priced per agent on top of the suite | Included | Not available |
| AI agent-assist for support replies (approval queue)Laureo drafts support replies for human approval with a signed resolution log on Ultra; the Zendesk equivalent (Copilot) is licensed with the Service suite, separate from Sell | Included | Add-onAvailable as an add-on |
| KB-grounded answer bot + branded Help CenterLaureo ships a three-pane Service inbox, per-priority SLA targets, macros, a public branded Help Center, and an answer bot grounded only in verified KB articles that hands off to a human (answer bot and agent-assist are Ultra); on Zendesk this is the separately-licensed Service product | Included | Add-onAvailable as an add-on |
| Contact management | Included | Included |
| Pipeline managementSell caps pipelines by tier (one on Team, unlimited only on Elite); Laureo is uncapped on every plan | Included | Included |
| Two-way email sync (Gmail and Outlook) | Included | Included |
| Broadcast email campaigns (A/B and segmentation)Sell does bulk email and basic sequences; real marketing campaigns mean adding Mailchimp or similar | Included | Not available |
| Outbound email sequencesLaureo runs sequences on its campaign follow-up engine; Sell ships basic bulk sequences | Included | Included |
| Workflow automationSell unlocks task and workflow automation on Professional and above | Included | Included |
| Support ticketsRequires a separate Zendesk Service license, $55 to $169 per agent per month | Included | Add-onAvailable as an add-on |
| Knowledge base for your customersLives in Zendesk Service, not Sell itself | Included | Add-onAvailable as an add-on |
| Quotes and CPQSell has no native quoting; teams add a separate quoting tool | Included | Not available |
| Invoicing and paymentsNo native invoices or checkout in Sell | Included | Not available |
| Surveys (NPS and CSAT)Available through Zendesk Service, not Sell | Included | Add-onAvailable as an add-on |
| Public booking pages and schedulerSell has no native scheduler; teams add Calendly or Chili Piper | Included | Not available |
| Multi-currency billingLaureo quotes and invoices in 48 currencies | Included | Not available |
| Contact enrichmentIncluded on every Laureo plan | Included | Not available |
| Public API and outbound webhooksBoth ship a public REST API and webhooks; on Laureo the REST API is an Ultra capability, webhooks are on every plan | Included | Included |
| Built-in team chat and Deal RoomsLaureo has native in-app chat plus internal chat on each deal; Sell has notes only | Included | Not available |
| Active development, no retirement dateZendesk announced Sell retires on August 31, 2027 and is in maintenance until then | Included | Not available |
| Phone, SMS, and WhatsAppPhone and SMS are a paid add-on on Laureo; Sell needs Zendesk Talk added on top | Add-onAvailable as an add-on | Add-onAvailable as an add-on |
| Native mobile app (iOS and Android)Sell ships native iOS and Android apps with check-in geolocation for field reps; Laureo is an installable web app that works offline | Not available | Included |
| Large third-party app marketplaceLaureo connects Google Workspace, Microsoft 365, and Stripe, with a public API and webhooks; the Zendesk Marketplace lists far more apps | Add-onAvailable as an add-on | Included |
Sell offers predictive lead scoring on its higher tiers, while Zendesk steers its newer Copilot AI to the support side of the suite under a separate license. Laureo runs six built-in scheduled agents plus a library of agent templates and a co-pilot that acts on real records through an approval queue, and on support its AI agent-assist now drafts replies for approval against a verified knowledge base.
Laureo runs six named agents instead. They work in the background, come with every plan, and share one monthly usage budget with no per-conversation fees.
Every record is isolated to your workspace, there is a full history of who changed what, files are scanned for viruses before they are stored, the AI never trains on or keeps your data, and you can export or delete your data anytime.
Common questions about choosing between Laureo and Zendesk Sell
Move your Zendesk Sell data over, switch on your AI agents, and watch the busywork disappear.
14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.