A better alternative than Zendesk Sell

Yes. Zendesk announced on September 9, 2025 that Sell retires on August 31, 2027, and named Pipedrive as the migration partner. It is in maintenance until then, so the question is no longer whether to move, but where to land.

Pipedrive replaces the pipeline only, so you keep Zendesk Service for tickets and buy scheduling, quotes, and marketing separately. Laureo bundles the CRM, tickets, knowledge base, scheduling, quotes, invoicing, campaigns, team chat, and five AI agents in one subscription.

Yes. Laureo imports contacts, companies, deals, and activities from a CSV with smart field mapping. Most migrations finish in under an hour, and the 14-day trial gives you full access to check the data before you commit.

Sell ships native iOS and Android apps with location features, a real strength for field reps. Laureo is an installable web app that works offline with push notifications, which suits desk-based and hybrid teams. If your sales motion is heavily mobile, pilot it on real devices first.

Yes, all in one plan. Sell handles the pipeline only, then you license Zendesk Service for tickets and surveys, add a tool for scheduling and quotes, and lean on Mailchimp for marketing. Laureo ships tickets, a branded Help Center, surveys, quotes, invoicing, payments, scheduling, and broadcast campaigns built in. The support side adds AI agent-assist that drafts replies for approval on Ultra, plus the KB-grounded AI Customer Support Agent as a paid add-on, so you do not keep a separate per-agent Zendesk Service license.

Laureo is an AI-first CRM that cuts manual data entry. Email syncs both ways, calendar events sync on their own, and meeting notes attach to the right record, so there is almost nothing to log. On top of that, five built-in agents work in the background to flag deals that have gone quiet, clean up duplicate data, chase overdue invoices, draft your inbox replies, and write your morning brief. It all comes with the CRM, email campaigns, automation, and invoicing in one plan from $83.33/mo billed annually.

Pro starts at $83.33/mo billed annually ($99.99 month-to-month) for one user. Business is $166.66/mo billed annually for two users, and Ultra is $249.99/mo billed annually for advanced needs. Business and higher include the full toolset apart from the Ultra-only support AI agents; Pro covers the everyday CRM workflow, with seven of the more advanced tools (support, knowledge base, surveys, team chat, goals, deal rooms, and multi-step follow-up sequences) reserved for Business+. Cold Outreach, the dedicated cold-outbound module with its own sending mailboxes and managed ramp, and the autonomous AI resolution agent are exclusive to Ultra, and the embeddable AI Customer Support Agent is a paid add-on available on Ultra. Every plan includes the five built-in agents and a monthly AI usage budget. No per-contact email billing and no per-conversation AI fees.

Yes. Every plan comes with a 14-day trial with full access to every feature, including the AI agents, email campaigns, support tickets, and invoicing.

Yes. Laureo imports from a CSV with smart field mapping for contacts, companies, deals, and activities, with presets for 25+ common CRMs. Most migrations finish in under an hour, and there are step-by-step guides for HubSpot, Salesforce, and Pipedrive.

Laureo is built for teams of 1 to 50. Pro fits freelancers and solo operators, while Business and Ultra add seats, shared pipelines, role-based permissions, and team chat as you grow.

Yes. Laureo syncs email both ways with Gmail and Outlook, so messages log to the right contact and deal automatically. Calendar events and meeting notes sync too, with no manual entry.