Slack alternative

Laureo vs Slack CRM

Slack CRM is a lightweight CRM inside Slack on the Business+ plan, run by asking Slackbot, with its data stored in Salesforce. Laureo is the full CRM with Team Chat built in on Business and Ultra, so the conversation about a deal sits beside the deal itself.

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Verified October 2026As of October 30, 2026, Slack CRM is included in the Business+ plan, $15 per user a month billed annually (slack.com/pricing).

What is Slack CRM?

Slack CRM is a lightweight CRM built into Slack and included in the Business+ plan: you create and update contacts, leads and deals by asking Slackbot, and the pipeline shows on a kanban board called the Sales Tracker. It is powered by Salesforce, which stores the data and holds the more advanced CRM features a growing team moves up to.

Laureo is the CRM itself, and Team Chat sits beside it on Business and Ultra: channels, threaded replies, mentions and file sharing, plus a chat room on each deal, with records shared as cards.

How much does Slack CRM cost?

Slack CRM comes with the Business+ plan, $15 per user a month billed annually or $18 monthly, and each Business+ member can send 15 messages a week to Slackbot, the agent that runs it. More Slackbot use is bought with Salesforce Flex Credits.

Each job a sales team needs, on Slack and on Laureo:

What the team needs	Slack with Slack CRM	Laureo
Team chat	Slack Pro from $7.25 per user a month billed annually	Team Chat on Business and Ultra
The CRM	Slack CRM on Business+, $15 per user a month billed annually	CRM & Pipeline on every plan
AI to run it	Slackbot, 15 messages a member a week on Business+	Monthly AI credits on every plan
Quotes, invoices and booking	Not listed on the Slack CRM page	Quotes & Invoices and Booking Pages on every plan

How does the Slack HubSpot integration work?

HubSpot's Slack integration lets a team manage HubSpot records, get HubSpot notifications and share HubSpot data in Slack, and connecting it takes a HubSpot Super Admin or a user with App Marketplace permissions, plus a Slack workspace administrator, with one Slack workspace per HubSpot account. Creating a Slack channel or sending custom Slack notifications from a HubSpot workflow needs a Professional or Enterprise subscription.

In Laureo there is nothing to connect: Team Chat on Business and Ultra runs inside the CRM, with a chat room on each deal, so the conversation and the record are in one place. Slack offers the same idea for Salesforce through its Salesforce channels, each tied to one Salesforce account, opportunity or case.

The verdict

Why Laureo wins against Slack

One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
Every plan includes monthly AI credits for the assistant, the agents and email drafting.
The AI never trains on your data, and every AI request goes only to providers that keep none of it.
Quotes, invoices and payment reminders are built in on every plan, with no billing add-on.
Booking pages are built in on every plan, so you need no separate scheduling tool.

At a glance

Laureo vs Slack, in short

Full CRM or a light one
LaureoThe full CRM on every plan.
SlackA lightweight CRM on Business+, with Salesforce for the rest.
How you work the record
LaureoOpen the record, or ask the assistant with monthly AI credits.
SlackAsk Slackbot, at 15 messages a member a week on Business+.
Where the data lives
LaureoIn Laureo, where a Deal Room chat on Business and Ultra links to its deal.
SlackIn Salesforce, behind Slack.

Pricing

What you actually pay

Every Laureo plan carries the CRM, email campaigns, automation and invoicing, and Business and Ultra add the help desk and team chat. Here is how the entry price lines up against Slack.

Laureo

$83.33/mo

Pro, billed annually ($99.99 month-to-month)

The CRM, campaigns, booking pages, quotes and invoices on every plan, and Team Chat with a chat room on each deal on Business and Ultra, with monthly AI credits throughout.

Slack

$7.25/user/moto start

Pro is $7.25 per user a month billed annually ($8.75 monthly) and Business+ $15 ($18 monthly). Slack CRM comes only with Business+, Slackbot is a trial on Free and Pro and 15 messages a member a week on Business+, and more Slackbot use is bought with Salesforce Flex Credits.

Competitor pricing as of the verified date above. Check their site for current rates.

Feature comparison

What is included, side by side

A check means it is on a plan; the note under a feature names the plan when only a higher plan has it. “Add-on” means a paid add-on, bought separately. “Coming soon” means it is announced but not available yet. A line means it is not available.

Feature	Laureo	Slack
A full CRMSlack CRM is a lightweight CRM included only in Business+, and Slack points teams that need a full CRM to Salesforce	Included	Add-onAvailable as an add-on
Team chat channels and threadsOn Business and Ultra on Laureo; Slack Pro is $7.25 per user a month billed annually, billed for active members	Included	Included
A chat room on each dealDeal Rooms are on Business and Ultra on Laureo; Slack ties a channel to one Salesforce account, opportunity or case through its Salesforce channels	Included	Add-onAvailable as an add-on
A pipeline boardSlack CRM shows the pipeline on its Sales Tracker kanban board, on Business+	Included	Included
Quotes and invoicesSlack's small business CRM page lists no quotes or invoices	Included	Not available
Booking pagesSlack's small business CRM page lists no booking pages	Included	Not available
AI on every planSlack Free and Pro get Slackbot only during a trial or preview, and each Business+ member can send 15 messages to Slackbot a week	Included	Not available
AI never trains on your dataSlack uses customer data to train its global models unless an owner emails Slack to opt out	Included	Not available

Every tool in Laureo

The table covers the rows that matter against Slack. Here is the whole Laureo toolset, by name. The pricing page shows which plans include each one.

Sales & CRM

Marketing & Communication

Deals & Revenue

Customer Support

Automation

Why teams switch

Why teams move from Slack to Laureo

The full CRM, not a light oneContacts, deals, the pipeline, campaigns, quotes and invoices on every plan. Slack CRM is a lightweight CRM on Business+, and Slack points teams that need a full CRM to Salesforce.
Chat beside the dealTeam Chat on Business and Ultra gives each deal its own chat room and shares records as cards, inside the CRM the team already works in.
AI you can use all weekEvery plan includes monthly AI credits. Each Slack Business+ member can send 15 messages a week to Slackbot, the agent that runs Slack CRM.
One product for the whole saleThe contact, the deal, the invoice and, on Business and Ultra, the team chat stay in Laureo. Slack CRM stores its data in Salesforce, where the more advanced CRM features are.
Your data never trains the AILaureo's AI never trains on your data. Slack trains its global models on customer data unless an owner opts out by email.

AI agents

Slack's AI, and Laureo's agent roster

Slack's AI

Slack runs Slack CRM through Slackbot, which Free and Pro get only during a trial or preview and which each Business+ member can message 15 times a week, with more bought as Salesforce Flex Credits; Laureo includes monthly AI credits on every plan for the assistant, the agents and email drafting.

Laureo runs named agents instead. They work in the background and share one pool of monthly AI credits with no per-conversation fees. By default, every agent except Ticket Triage asks before it changes anything, and each comes with every plan; Ticket Triage comes with Ultra.

Lead Router reads each new form lead, drafts a first reply and proposes an owner and a follow-up task.
Deal Follow-Up flags deals that have gone quiet and drafts the next follow-up.
Duplicate Guard checks each new company for a duplicate and proposes the merge.
Quote Follow-Up drafts a follow-up when a client opens a quote without accepting it.
Inbox Clerk turns email from your contacts into CRM work, such as a task, a ticket or a deal link.
Ticket Triage sorts each new customer ticket and finds the matching help article, on the Ultra plan.

Pipeline value

$118,600

+12% this month

Deals won by month

100500

JanFebMarAprMayJunJul

Security

Your data stays yours. Every record is isolated to your workspace, and the AI never trains on or keeps your data.

See how we keep your data safe

Related Resources

Laureo vs Slack FAQs

Common questions about choosing between Laureo and Slack

Laureo is an AI-first CRM that cuts manual data entry. Email syncs both ways, calendar events sync on their own, and meeting notes attach to the right record, so there is almost nothing to log. On top of that, six built-in agents work in the background to route new form leads, follow up on quiet deals and opened quotes, catch duplicate companies, turn client email into CRM work, and, on Ultra, sort new support tickets; by default, every agent except Ticket Triage asks before it acts. It all comes with the CRM, email campaigns, automation, and invoicing in one plan from $83.33/mo billed annually, with Ticket Triage on Ultra.

Pro starts at $83.33/mo billed annually ($99.99 month-to-month) for one user. Business is $166.66/mo billed annually for two users, and Ultra is $249.99/mo billed annually for advanced needs. Pro covers the everyday CRM workflow. The more advanced tools start on Business, such as the help desk, knowledge base, public help center, live chat, feedback surveys, team chat, goals, deal rooms, and multi-step follow-up sequences, and the plan comparison on the pricing page lists every one. Cold Outreach, the cold-outbound module that sends from the dedicated mailboxes you connect on a managed ramp, and the autonomous AI resolution agent are exclusive to Ultra, and the embeddable AI Customer Support Agent is a paid add-on available on Ultra. Every plan includes monthly AI credits and every built-in agent except Ticket Triage, which comes with Ultra. Unlimited contacts on all plans, and no per-conversation AI fees.

Stop logging. Start selling.

Move your Slack data over, switch on your AI agents, and watch the busywork disappear.