Front alternatives? You can just use Laureo
A Front alternative where support email and chat become tickets in the CRM: the help desk on Business and Ultra, campaigns and invoices on every plan.
What is a good Front alternative for a small team?
For a small team that answers customers and sells to them, Laureo is a good Front alternative: support email and website chat land in one ticket queue on Business and Ultra, in the same CRM as the pipeline, campaigns and invoices. Front charges each seat, and email with chat together starts on its Professional plan at $65 a seat a month billed annually.
| What you pay for | Front | Laureo |
|---|---|---|
| Seats | Front lists Starter at $25 per seat a month for up to 10 seats, Professional at $65 for up to 50 seats and Enterprise at $105, with Billed Annually selected. | Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum. |
| The CRM | Front's pricing page lists its support features (shared inboxes, ticketing, rules and workflow automation, contacts and accounts, reporting, live chat, help center and integrations) and no sales pipeline, deals, quotes, invoices or email campaigns. | One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools. |
| AI | Front sells Copilot, its AI assistant for agents, at $20 per seat a month as an add-on for Starter and Professional, and includes it in Enterprise. | Every plan includes monthly AI credits for the assistant, the agents and email drafting. |
| Your data and the AI | Front says it may use your data to further train your model, kept apart from other companies' data. | The AI never trains on your data, and every AI request goes only to providers that keep none of it. |
Is there a Front alternative with a built-in CRM?
Yes: Laureo is a CRM with the help desk built in on Business and Ultra, so a support email from a known contact opens a ticket on that contact and their company, with the count and value of that company's open deals beside it and nothing to sync. On Professional and Enterprise, Front syncs accounts and contacts from Salesforce or HubSpot, and accounts from Microsoft Dynamics 365; its pricing page lists no pipeline, quotes or invoices.
Can a CRM replace Front for team email?
For support email, yes: on Business and Ultra Laureo turns a shared support address into a ticket queue with owners, internal notes, macros and SLA targets, and each person keeps their own Gmail or Outlook synced with the CRM on every plan. The queue takes support email, the customer portal and website chat, and Phone and SMS is coming soon.
Front builds every plan around shared inboxes for team email, and a Laureo ticket goes one step further: it can turn into a new linked deal or task, so a sale that starts as a support thread stays linked to the ticket it came from.
Why Laureo wins against Front
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Every plan includes monthly AI credits for the assistant, the agents and email drafting.
- The AI never trains on your data, and every AI request goes only to providers that keep none of it.
- Email campaigns are built in on every plan, with unlimited contacts on all plans.
Why teams look for a Front alternative
- Reason 1Front charges for every seat, $25 a month billed annually on Starter for up to 10 seats, and email with chat in one inbox starts on Professional at $65 a seat.
- Reason 2Front is not a sales CRM: on Professional and Enterprise it syncs accounts and contacts from Salesforce or HubSpot, and accounts from Microsoft Dynamics 365, so the pipeline lives in a second product.
- Reason 3AI is priced on top of the seat: Copilot at $20 per seat a month on Starter and Professional, and the Autopilot AI agent from $0.05 per conversation.
- Reason 4One Laureo subscription, one workspace plan with one full seat included on Pro and two on Business and Ultra, runs the support queue and the sales pipeline in the same CRM: tickets, live chat and the help center on Business and Ultra, email campaigns, quotes and invoices on every plan.
Laureo vs Front, feature by feature
- Team emailEach person syncs Gmail or Outlook both ways on every plan, an email from or to a CRM contact links to that contact and their company on its own, and you link a thread to its deal from the inbox; on Business and Ultra a shared support address runs as the ticket queue, with owners, internal notes and macros. By comparison, Front builds every plan around shared inboxes and ticketing for team email from Office 365, Gmail or a custom address.
- Channels in one queueSupport email, the customer portal and website chat arrive as tickets in one queue on Business and Ultra, under the same SLA targets per priority. By comparison, Front Starter supports a single channel type of email, chat or SMS, and several channel types in one inbox start on Professional.
- The CRMThe pipeline, deals, quotes and invoices on every plan, and on Business and Ultra the support queue in the same CRM, where a ticket can turn into a new linked deal or task. By comparison, Front keeps contacts and accounts, and on Professional and Enterprise syncs accounts and contacts from Salesforce or HubSpot and accounts from Dynamics 365; its pricing page lists no pipeline, quotes or invoices.
- Rules and automationAutomation rules and workflows on every plan, advanced on Business and Ultra; workflow runs carry no per-run fee, and only AI steps use credits. By comparison, Front allows up to 10 rules on Starter and 20 on Professional, with unlimited rules and macros on Enterprise at $105 a seat billed annually.
- AI for the teamEmail drafting with your CRM context and monthly AI credits on every plan; on Ultra the resolution agent drafts ticket replies for a person to approve by default. By comparison, Front sells Copilot per seat on Starter and Professional, prices Autopilot per conversation, and says it may use your data to further train your model.
AI that drafts real work and waits for approval
Laureo runs built-in agents that start on their own and draft the work, on monthly AI credits included in your plan, and by default every agent except Ticket Triage (on Ultra) holds each change it proposes for your approval. Ask Laureo in plain language, for example Hey Laureo, draft follow-ups for every deal that went quiet this week, and review the queue before anything is sent.
Pricing side by side
What it costs
Front starts at $25/seat/mo. Starter is $25 per seat a month billed annually for up to 10 seats and one channel type, Professional $65 for up to 50 seats, and Enterprise $105, which is annual only. Copilot adds $20 a seat on Starter and Professional, Autopilot starts at $0.05 per conversation, and Front lists no pipeline, quotes or invoices.
Laureo bundles the CRM, email marketing, scheduling, and AI agents in one product. One workspace plan with one full seat included on Pro and two on Business and Ultra; add seats as you grow. Pro starts at $83.33 a month billed annually ($99.99 month-to-month). Unlimited contacts on all plans, and Ultra adds cold outreach. Every plan starts with a 14-day trial for $2.99, credited to your first month.
Pricing last verified October 30, 2026. Source: As of October 2026, Front Starter is $25 per seat a month billed annually, and Copilot is a $20 per seat add-on (front.com/pricing).
Your data stays yours. Role-based access, audit logging, and an approval queue: by default, every agent except Ticket Triage asks before it changes a record.
Related Resources
- ComparisonLaureo vs Front, side by side
- ComparisonFront pricing
- AlternativeZendesk alternative
- AlternativeFreshdesk alternative
- AlternativeHelp Scout alternative
- AlternativeAll CRM alternatives
- ComparisonBrowse every CRM comparison
- ComparisonPart of the CRM Buyers Guide
- PricingSee plans and pricing
- BlogRead the related guide
Frequently Asked Questions
Move from Front to one platform
Bring your data over, switch on your AI agents, and run the whole sales process in one workspace.
Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.