Laureo vs Twenty CRM: the stack it leaves you to build
Twenty is an open-source CRM that gives technical teams the building blocks to assemble their own, from $9 a user a month billed yearly on Cloud Pro. Laureo is ready on day one: pipeline, email campaigns, booking pages, quotes and invoicing on every plan, the help desk on Business and Ultra, and AI agents that ask before they change your records by default.
Laureo vs Twenty, in short
One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
Ready to run vs ready to build
LaureoThe CRM, email campaigns, booking pages, quotes and invoices work on every plan from the first login, with the help desk on Business and Ultra.TwentyBuilding blocks for technical teams to assemble and code a custom CRM.Built in vs other tools
LaureoBooking pages, quotes and invoices on every plan; tickets, a knowledge base, live chat and surveys on Business and Ultra.TwentyNo help desk section in its user guide, events made on your own calendar, and invoices through an outside tool.Automation that never spends credits
LaureoAutomation rules and non-AI workflow steps never spend AI credits; only AI steps do.TwentyWorkflows, AI agents and apps spend one workspace credit balance, with more sold at $1 a credit.Campaigns on every plan vs a beta
LaureoSegmented email campaigns on every plan, with A/B subject tests on Business and Ultra.TwentyEmail campaigns in beta, turned on for a workspace by request.
How much does Twenty CRM cost?
As of November 6, 2026, Twenty Cloud Pro costs $9 a user a month and Organization $39 a user a month, billed yearly, and its workflows, AI agents and apps spend workspace credits, with more sold at $1 a credit in packs from $20 a month. Laureo prices one plan with email campaigns, booking pages, quotes and invoices included, and its automation rules never spend AI credits.
Pro, billed annually ($99.99 month-to-month)
Every plan covers the CRM plus email campaigns, booking pages, quotes, invoices and AI agents, with unlimited contacts on all plans; Business and Ultra add sequences, tickets, a knowledge base, live chat, surveys and team chat.
That is Cloud Pro billed yearly, and Organization is $39 a user a month billed yearly. Workflows, AI agents and apps spend workspace credits, 1 credit a user a month on Pro, and more cost $1 a credit in packs from $20 a month. Its user guide has no help desk, and its own guide sends a won deal to an outside tool for the invoice.
Competitor pricing as of the verified date above. Check their site for current rates.
What is included, side by side
A check means it is on a plan; the note under a feature names the plan when only a higher plan has it. “Add-on” means a paid add-on, bought separately. “Coming soon” means it is announced but not available yet. A line means it is not available.
| Feature | Laureo | Twenty |
|---|---|---|
| AI agents that ask before they change your recordsBoth run AI agents; Laureo ships five built-in agents (Ticket Triage on Ultra), and by default every agent except Ticket Triage asks before it changes anything, while Twenty describes its agents as working on their own inside the CRM | Included | Included |
| AI included in the planTwenty gives each member a weekly personal AI allowance, and its agents spend workspace credits | Included | Included |
| Automation that never spends creditsLaureo automation rules and non-AI workflow steps never spend AI credits; Twenty workflows spend workspace credits, about 10,000 steps a credit | Included | Not available |
| Unlimited contacts on all plansTwenty lists unlimited records on every plan too | Included | Included |
| Contact and company management | Included | Included |
| Pipeline managementTwenty lists table, Kanban and calendar views on every plan | Included | Included |
| Two-way email sync (Gmail and Outlook)Twenty syncs Google and Microsoft email and calendar on every plan | Included | Included |
| Broadcast email campaignsLaureo sends segmented campaigns on every plan, with A/B subject tests on Business and Ultra; Twenty lists its email campaigns as a beta its team turns on by request | Included | Included |
| Workflow automation | Included | Included |
| Support tickets and help deskOn Business and Ultra on Laureo; Twenty's user guide has no help desk section, and its app marketplace lists no help desk app | Included | Not available |
| Knowledge base for your customersOn Business and Ultra | Included | Not available |
| Live chat on your websiteOn Business and Ultra | Included | Not available |
| Surveys (NPS and CSAT)On Business and Ultra | Included | Not available |
| Public booking pages and schedulerTwenty creates an event on your own calendar from a record, and its booking help names no page a prospect opens to pick a time | Included | Not available |
| Quotes and invoicesLaureo builds quotes and invoices in 48 currencies on every plan; Twenty's own guide sends a won deal to an outside invoicing tool through a workflow | Included | Add-onAvailable as an add-on |
| Built-in team chat and Deal RoomsOn Business and Ultra, Laureo has native in-app chat plus internal chat on each deal; Twenty connects Slack as an app | Included | Not available |
| Public API and outbound webhooksOn Business and Ultra on Laureo; Twenty lists REST and GraphQL APIs and webhooks on every plan | Included | Included |
| Contact enrichmentComing soon on Laureo; Twenty's Pro plan lists lead enrichment | Coming soon | Included |
One plan, 22 tools: see them all
Marketing & Communication
Deals & Revenue
- Quotes & Invoices
- Booking Pages
- Deal Rooms
Customer Support
- Tickets & Help Desk
- Knowledge Base
- Public Help Center
- Feedback
- Live Chat
- AI Customer Support Agent (add-on)
Automation
Why teams move from Twenty to Laureo
- Ready on day one, not a projectTeams move to Laureo because the CRM, email campaigns, booking pages, quotes and invoices already work on every plan, with the help desk on Business and Ultra. Twenty pitches technical teams the building blocks to assemble a custom CRM.
- Booking and billing built inBooking pages, quotes and invoices ship on every plan, with card payments on Business and Ultra. Twenty creates events on your own calendar, and its own guide sends a won deal to an outside invoicing tool.
- Support tooling on Business and UltraA three-pane Service inbox with per-priority SLA targets and macros, a public branded Help Center, live chat, and NPS, CSAT and CES feedback. Twenty's user guide has no help desk, knowledge base or live chat section.
- Automation that never spends creditsLaureo automation rules and non-AI workflow steps never spend AI credits; only AI steps use them. Twenty workflows, AI agents and apps all draw on one workspace credit balance.
- Agents that ask first by defaultFive built-in agents follow up on new form leads, quiet deals and opened quotes, suggest a task or a new contact from each email, and on Ultra sort new tickets; by default every agent except Ticket Triage asks before it changes anything. Twenty describes its agents as working on their own inside the CRM.
Twenty's AI, and Laureo's agent roster
Twenty runs AI agents that, in its own words, work on their own inside the CRM, answering questions, enriching records and running multi-step tasks, and they spend workspace credits; Laureo's five built-in agents ask before they change anything by default, apart from Ticket Triage on Ultra, on monthly AI credits that automation rules never touch.
Laureo runs named agents instead. They work in the background and share one pool of monthly AI credits with no per-conversation fees. By default, every agent except Ticket Triage asks before it changes anything, and each comes with every plan; Ticket Triage comes with Ultra.
- Lead Follow-Up drafts a first reply to each new form lead and proposes a follow-up task for its owner.
- Deal Follow-Up checks your open deals for risk first, uses no AI credits when none is at risk, and drafts the next follow-up on each deal that has gone quiet.
- Quote Follow-Up drafts a follow-up when a client opens a quote without accepting it.
- Email to CRM shows each email on its contact's and company's deals, open or closed, and suggests a task or a new contact for you to save.
- Ticket Triage sorts each new customer ticket and finds the matching help article, on the Ultra plan.
Every record is isolated to your workspace, there is a full history of who changed what, files are scanned for viruses before they are stored, the AI never trains on or keeps your data, and the platform is independently security tested and verified.
Laureo vs Twenty FAQs
Common questions about choosing between Laureo and Twenty
Stop logging. Start selling.
Move your Twenty data over, switch on your AI agents, and watch the busywork disappear.
Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.