Intercom pricing: the seats plus every usage charge
Intercom costs $29, $85 or $132 per seat a month billed annually on Essential, Advanced and Expert ($19 on Essential for new customers), plus usage: $0.99 for each Fin outcome and per message charges for email campaigns, SMS and WhatsApp. The workflow automation builder starts on Advanced, and SLAs on Expert.
How much does Intercom cost?
Intercom costs $29 per seat a month billed annually on Essential ($19 for new customers), $85 on Advanced and $132 on Expert, and every plan adds $0.99 for each Fin AI Agent outcome. Email campaigns, SMS and WhatsApp are charged by usage on top of the seats.
Each rung adds the tools a growing support team reaches for, so the plan that fits is set by the first feature you need, not by the team size:
| Intercom plan | Per seat, billed annually | Workflow builder | SLAs |
|---|---|---|---|
| Essential | $29 ($19 for new customers) | No, basic automation | No |
| Advanced | $85 | Yes | No |
| Expert | $132 | Yes | Yes |
How does Intercom Fin pricing work?
Intercom charges $0.99 per Fin AI Agent outcome, at most once per conversation, and nothing when Fin cannot answer or the customer asks for a person. An outcome counts when the customer confirms the issue is resolved, asks for no more help after Fin replies, or Fin completes a workflow.
Fin on a helpdesk other than Intercom keeps the $0.99 price and adds a minimum monthly commitment, such as 50 outcomes. Laureo includes monthly AI credits on every plan, and its resolution agent on Ultra is included with fair-use limits, with no fee per outcome.
Is there a free version of Intercom?
No. Intercom lists no free plan: every plan needs at least 1 full seat, from $29 a month billed annually on Essential, or $19 for new customers.
Laureo has no free plan either. What changes the bill is what the plan holds: a support team on Intercom pays for each seat, then for each Fin outcome and bulk email, and on Laureo the same jobs map to one plan:
| Job | On Intercom | On Laureo |
|---|---|---|
| Chat with site visitors | Messenger, on every plan | Live Chat (Business and Ultra) |
| Let AI answer first | Fin, $0.99 per outcome | Resolution agent (Ultra), included with fair-use limits |
| Hold SLA targets | Expert, $132 a seat | SLA targets per priority (Business and Ultra) |
| Email the customer list | Charged per bulk email sent | Campaigns (every plan) |
| Turn the chat into a deal | No sales pipeline on its pricing page | Convert the ticket into a new deal (Business and Ultra) |
Intercom plans and prices
Each row is an Intercom plan as its pricing page lists it, with the date we checked it.
| Plan | Price | What is included |
|---|---|---|
| EssentialChecked October 28, 2026 | Monthly: See Intercom's pricing pageAnnual, per month: $29 a seat ($19 for new customers) | Messenger live chat, a shared inbox and ticketing, pre-built reports, a public help center and basic automation |
| AdvancedChecked October 28, 2026 | Monthly: See Intercom's pricing pageAnnual, per month: $85 a seat | The workflow automation builder, multiple team inboxes, round robin assignment and a private, multilingual help center |
| ExpertChecked October 28, 2026 | Monthly: See Intercom's pricing pageAnnual, per month: $132 a seat | SLAs, SSO and identity management, and a multibrand Messenger and help center |
What Intercom charges on top
Add-ons
| Item | Price | Detail |
|---|---|---|
| Fin AI AgentChecked October 30, 2026 | $0.99 per outcome | On every plan; charged at most once per conversation, and nothing when Fin cannot answer |
| CopilotChecked October 28, 2026 | $29 an agent a month billed annually, $35 monthly | Each agent gets 10 Copilot conversations a month without it |
| ProChecked October 28, 2026 | From $100 a month | Advanced AI analysis and Operator, with 6,000 credits a month and more at $0.01 a credit |
| Proactive Support PlusChecked October 28, 2026 | $99 a month | Product tours, surveys and in-app messages, with 500 messages included and more charged per unit |
Contact, hub and one-time costs
| Item | Price | Detail |
|---|---|---|
| Email campaignsChecked October 28, 2026 | Charged per bulk email sent | On top of seats; replying to customer email is included |
| SMS and WhatsApp messagesChecked October 28, 2026 | Charged per message | The rate varies by region and message type |
| Fin on another helpdeskChecked October 28, 2026 | $0.99 per outcome, with a monthly minimum | No Intercom seats, but a minimum monthly commitment such as 50 outcomes |
What the same team pays on Intercom and on Laureo
A four-person support team that works to SLA targets and emails its customers: 4 seats and 5,000 contacts, using Live Chat, Tickets & Help Desk, Knowledge Base, Public Help Center, Campaigns, CRM & Pipeline.
Expert is the Intercom plan that lists SLAs. Fin outcomes at $0.99 each and email campaigns, charged per bulk email, come on top by usage, and the pricing page lists no sales pipeline.
- Expert seats4 x $132 per seat$528
- Business plan2 seats included$166.66
- Added Power seats2 x $83.33 per seat$166.66
- Unlimited contacts and companies on every plan, with no contact tiers to outgrow.
Intercom prices as published, checked October 28, 2026. Check their site for current rates. Laureo prices come from the pricing page.
Every tool in Laureo
The Laureo bill above covers the plan, not one tool. Here is the whole toolset, by name. The pricing page shows which plans include each one.
Marketing & Communication
Deals & Revenue
- Quotes & Invoices
- Booking Pages
- Deal Rooms
Customer Support
- Tickets & Help Desk
- Knowledge Base
- Public Help Center
- Feedback
- Live Chat
- AI Customer Support Agent (add-on)
Automation
Why teams pick Laureo over Intercom
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Every plan includes monthly AI credits for the assistant, the agents and email drafting.
- Email campaigns are built in on every plan, with unlimited contacts on all plans.
- Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum.
- The AI never trains on your data, and every AI request goes only to providers that keep none of it.
Related Resources
- ComparisonLaureo vs IntercomA customer service platform priced per seat plus usage, with live chat and Fin on every plan and no sales pipeline, quotes or invoices.
- AlternativeIntercom alternativeIntercom alternatives for teams that sell and support: live chat, tickets and a help center on Business and Ultra, inside the CRM, no per-outcome fee.
- ComparisonActiveCampaign pricing: what each contact tier costsHow much does ActiveCampaign cost? Starter, Plus, Pro and Enterprise from 1,000 to 10,000 contacts and the Pipelines add-on, dated, then one team on Laureo.
- ComparisonFreshdesk pricing: every plan, edition and add-onHow much does Freshdesk cost? Growth, Pro and Enterprise per agent, Freshdesk Omni for chat, Freddy AI sessions and Copilot, dated, then one team on Laureo.
- ComparisonInstantly pricing: what Outreach, Credits and the CRM costHow much does Instantly cost? Outreach, Credits and CRM plans with each price dated, the add-ons, then two people priced on Instantly and on Laureo.
- ComparisonIntercom vs HubSpot, and the all-in-one optionIntercom vs HubSpot: seat prices, per-outcome AI fees and a one-way sync, next to Laureo, one CRM with live chat and tickets on Business and Ultra.
- ComparisonFreshdesk vs Intercom, and the all-in-one optionFreshdesk vs Intercom: chat from $29 a seat in Freshdesk Omni or on any Intercom plan ($19 for new Intercom customers), Fin at $0.99 an outcome, next to Laureo.
- ComparisonZendesk vs Intercom, and the all-in-one optionZendesk vs Intercom: $19 an agent or $29 a seat ($19 for new customers), AI billed per resolution or per Fin outcome, SLAs on the top plans, next to Laureo.
- ComparisonBrowse every CRM comparisonSee how Laureo stacks up against the other CRMs you are weighing.
- PricingLaureo pricingEvery plan, what is included, and the monthly AI credits.
Intercom pricing FAQs
Common questions about what Intercom costs, and what Laureo costs instead
Price your own team.
Put your Intercom bill next to one Laureo plan, then try it with your own data.
Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.