Freshdesk pricing: every plan, edition and add-on
Freshdesk costs $19, $55 or $89 per agent a month billed annually on Growth, Pro and Enterprise, an email-first help desk, while chat and social channels come with Freshdesk Omni at $29, $79 or $119 per agent. Freddy AI Agent includes 500 sessions once per account, then costs $49 per 100 sessions.
How much does Freshdesk cost?
Freshdesk costs $19 per agent a month billed annually on Growth, $55 on Pro and $89 on Enterprise, and Freshdesk Omni, the edition with chat and social channels, costs $29, $79 or $119 per agent. Every paid plan is charged per agent, so the bill grows with each person who answers customers.
The same three plan names, priced twice, by edition:
| Plan | Freshdesk, email first | Freshdesk Omni, with chat |
|---|---|---|
| Growth | $19 an agent | $29 an agent |
| Pro | $55 an agent | $79 an agent |
| Enterprise | $89 an agent | $119 an agent |
How much does Freddy AI cost?
Freddy AI Agent includes 500 sessions once per account on Growth, Pro and Enterprise, then costs $49 per 100 sessions, and an email session is a 72-hour window from the customer's first email. Freddy AI Copilot, the assistant for agents, is $29 per agent a month billed annually on Pro and Enterprise.
Laureo includes monthly AI credits on every plan, with no session packs to buy. Its resolution agent, which drafts and auto-resolves support replies under your control, is on Ultra and included with fair-use limits.
How much does Freshdesk cost with a CRM?
Freshdesk with a CRM is two Freshworks products: Freshdesk from $19 per agent a month billed annually, or Freshdesk Omni with chat from $29, plus Freshsales, the CRM sold apart, from $9 to $59 per user a month billed annually. Freshdesk's pricing page lists no sales pipeline, email campaigns, booking pages, quotes or invoices.
Laureo is the CRM, with the help desk added on Business and Ultra, so a support email from a known contact opens a ticket on that contact and their company, with the count and value of that company's open deals beside it. The same customer, step by step:
| Job | On Freshworks | On Laureo |
|---|---|---|
| Answer email and chat | Freshdesk Omni, from $29 an agent | Tickets & Help Desk and Live Chat (Business and Ultra) |
| Publish help articles | A knowledge base in Freshdesk | Knowledge Base and Public Help Center (Business and Ultra) |
| Track the deal | Freshsales, a separate product | CRM & Pipeline (every plan) |
| Email the customer list | Freshmarketer, a separate product | Campaigns (every plan) |
| Send the quote and invoice | Not on the Freshdesk pricing page | Quotes & Invoices (every plan) |
Freshdesk plans and prices
Each row is a Freshdesk plan as its pricing page lists it, with the date we checked it.
| Plan | Price | What is included |
|---|---|---|
| Free ProgramChecked October 28, 2026 | Monthly: $0Annual, per month: $0 | Two agent seats for 6 months, on Freshdesk only, not on Freshdesk Omni |
| Freshdesk GrowthChecked October 28, 2026 | Monthly: See Freshdesk's pricing pageAnnual, per month: $19 an agent | Email ticketing, a shared inbox, a customer portal and a knowledge base |
| Freshdesk ProChecked October 28, 2026 | Monthly: See Freshdesk's pricing pageAnnual, per month: $55 an agent | Multiple SLA policies, intelligent routing and a multilingual help desk; Freddy AI Copilot available |
| Freshdesk EnterpriseChecked October 28, 2026 | Monthly: See Freshdesk's pricing pageAnnual, per month: $89 an agent | Skill-based routing, a sandbox and audit logs |
| Freshdesk Omni GrowthChecked October 28, 2026 | Monthly: See Freshdesk's pricing pageAnnual, per month: $29 an agent | Email, chat and social in one inbox, ticketing with SLA management, a customer portal and a knowledge base |
| Freshdesk Omni ProChecked October 28, 2026 | Monthly: See Freshdesk's pricing pageAnnual, per month: $79 an agent | A multilingual help desk, advanced analytics and intelligent routing |
| Freshdesk Omni EnterpriseChecked October 28, 2026 | Monthly: See Freshdesk's pricing pageAnnual, per month: $119 an agent | Skill-based routing, custom objects, a sandbox and audit logs |
What Freshdesk charges on top
Add-ons
| Item | Price | Detail |
|---|---|---|
| Freddy AI Agent sessionsChecked October 28, 2026 | $49 per 100 sessions | After the 500 sessions included once per account; an email session is a 72-hour window |
| Freddy AI CopilotChecked October 28, 2026 | $29 an agent a month, billed annually | On Pro and Enterprise, priced per agent |
| Day passesChecked October 30, 2026 | $2, $7 or $12 a pass | One day of access for an occasional agent on Growth, Pro or Enterprise; not for Freddy AI Copilot |
| Connector app tasksChecked October 30, 2026 | $80 per 5,000 tasks | Spent whenever a connector app syncs data or runs a workflow with an external app |
| MCP actionsChecked October 30, 2026 | $15 per 1,000 actions | Sold per 1,000 actions, on top of the plan |
Contact, hub and one-time costs
| Item | Price | Detail |
|---|---|---|
| Freshsales, the Freshworks CRMChecked October 28, 2026 | $9 to $59 a user a month, billed annually | A separate product from Freshdesk, priced per user |
| Freshmarketer, for email campaignsChecked October 31, 2026 | $15 a month with 500 marketing contacts, billed annually | A separate Freshworks product; more marketing contacts start at $100 per 5,000 a month |
What the same team pays on Freshdesk and on Laureo
A three-person team that answers email and chat and sells to the same customers: 3 seats and 5,000 contacts, using Tickets & Help Desk, Live Chat, Knowledge Base, Public Help Center, CRM & Pipeline, Campaigns, Quotes & Invoices.
This Freshworks bill costs less, and it still leaves out quotes and invoices, which Freshdesk's pricing page does not list, and the Freddy AI Agent sessions past the first 500, at $49 per 100. Freshmarketer charges by marketing contact, so its line grows with the list.
- Freshdesk Omni Growth agents3 x $29 per agent$87
- Freshsales users, the entry plan3 x $9 per user$27
- Freshmarketer Enterprise, for email campaigns1 x $15 per plan with 500 marketing contacts$15
- Freshmarketer marketing contacts for the list1 x $100 per 5,000 marketing contacts$100
- Business plan2 seats included$166.66
- Added Power seats1 x $83.33 per seat$83.33
- Unlimited contacts and companies on every plan, with no contact tiers to outgrow.
Freshdesk prices as published, checked October 28, 2026. Check their site for current rates. Laureo prices come from the pricing page.
Every tool in Laureo
The Laureo bill above covers the plan, not one tool. Here is the whole toolset, by name. The pricing page shows which plans include each one.
Marketing & Communication
Deals & Revenue
- Quotes & Invoices
- Booking Pages
- Deal Rooms
Customer Support
- Tickets & Help Desk
- Knowledge Base
- Public Help Center
- Feedback
- Live Chat
- AI Customer Support Agent (add-on)
Automation
Why teams pick Laureo over Freshdesk
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Every plan includes monthly AI credits for the assistant, the agents and email drafting.
- Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum.
- Automation rules and non-AI workflow steps never spend AI credits, and workflow runs carry no per-run fee; only AI steps use credits.
- The AI never trains on your data, and every AI request goes only to providers that keep none of it.
Related Resources
- ComparisonLaureo vs FreshdeskAn email-first help desk charged per agent, with chat on its Omni edition and the CRM sold as Freshsales.
- AlternativeFreshdesk alternativeA Freshdesk alternative with the CRM, campaigns and invoices on every plan, and tickets, live chat and a help center on Business and Ultra.
- ComparisonInstantly pricing: what Outreach, Credits and the CRM costHow much does Instantly cost? Outreach, Credits and CRM plans with each price dated, the add-ons, then two people priced on Instantly and on Laureo.
- ComparisonFront pricing: what each seat and AI add-on costsHow much does Front cost? Starter, Professional and Enterprise per seat, billed monthly or annually, plus Copilot and Autopilot, dated, then one team on Laureo.
- ComparisonSmartlead pricing: what each plan and add-on costsHow much does Smartlead cost? Base, Pro and both Unlimited plans with contacts, sends and add-ons, each dated, and what a Smartlead plan leaves out.
- ComparisonZendesk vs Freshdesk, and the all-in-one optionZendesk vs Freshdesk: paid plans from $19 an agent, chat costs more on each, AI bills by resolution or session. Laureo adds the help desk on Business and Ultra.
- ComparisonFreshdesk vs Help Scout, and the all-in-one optionFreshdesk vs Help Scout: paid seats from $19 or $25, AI billed per session or resolution, CRM elsewhere, next to Laureo with a help desk on Business and Ultra.
- ComparisonFreshdesk vs Intercom, and the all-in-one optionFreshdesk vs Intercom: chat from $29 a seat in Freshdesk Omni or on any Intercom plan ($19 for new Intercom customers), Fin at $0.99 an outcome, next to Laureo.
- ComparisonBrowse every CRM comparisonSee how Laureo stacks up against the other CRMs you are weighing.
- PricingLaureo pricingEvery plan, what is included, and the monthly AI credits.
Freshdesk pricing FAQs
Common questions about what Freshdesk costs, and what Laureo costs instead
Price your own team.
Put your Freshdesk bill next to one Laureo plan, then try it with your own data.
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