Zendesk pricing: what each agent and add-on costs
Zendesk costs $19 per agent a month paid yearly on Support Team, $55 on Suite Team and $115 on Suite Professional ($25, $69 and $149 paid monthly). Live chat and a help center start on Suite Team, SLAs and CSAT surveys on Suite Professional, and AI agents bill per automated resolution past a small monthly allowance.
How much does Zendesk cost?
Zendesk costs $19 per agent a month paid yearly on Support Team, $55 on Suite Team and $115 on Suite Professional, or $25, $69 and $149 paid monthly, and Suite Enterprise is priced by sales. AI agents add $1.50 or $2.00 per automated resolution past the plan allowance, and Copilot is a $50 per agent add-on on Professional and higher.
Every agent is a paid seat, so the bill grows with the team, and usage features such as App Builder and Action Builder are billed past the plan allowance. The features a small support team asks for first sit on different rungs:
| Zendesk plan | Per agent, paid yearly | Live chat and help center | SLAs and CSAT surveys |
|---|---|---|---|
| Support Team | $19 | No | No |
| Suite Team | $55 | Yes | No |
| Suite Professional | $115 | Yes | Yes |
What is the difference between Zendesk Support and Suite?
Zendesk Support Team, at $19 per agent a month paid yearly, is email and ticketing with routing, pre-written responses and automations, while the Suite plans add messaging and live chat and a help center, from $55 per agent on Suite Team. Zendesk presents Support as the start for email-based support and the Suite as its all-in-one customer service edition.
Neither edition carries a sales pipeline, email campaigns or invoices: Zendesk prices customer service products and connects a CRM through Marketplace apps or its APIs. Here is the same support workflow, step by step, on Zendesk and on Laureo:
| Job | On Zendesk | On Laureo |
|---|---|---|
| Answer email tickets | Support Team and up | Tickets & Help Desk (Business and Ultra) |
| Chat with site visitors | Suite Team and up | Live Chat (Business and Ultra) |
| Publish help articles | A help center from Suite Team | Knowledge Base and Public Help Center (Business and Ultra) |
| Hold SLA targets and ask for CSAT | Suite Professional | SLA targets and Feedback (Business and Ultra) |
| Track the deal and send the invoice | Another product, joined by an app or the APIs | CRM & Pipeline and Quotes & Invoices (every plan) |
Does Zendesk charge for AI?
Yes, by outcome: Zendesk includes 5 automated resolutions per agent a month on Support Team and Suite Team and 10 on Suite Professional, then charges $1.50 per committed resolution or $2.00 pay as you go. Copilot, its assistant for agents, is a $50 per agent add-on paid yearly on Professional and higher, and without it Suite Professional pools 5 Copilot uses per agent a month.
Laureo includes monthly AI credits on every plan, with no fee per resolved ticket. Its resolution agent, which drafts and auto-resolves replies under your control, is on Ultra and included with fair-use limits.
Zendesk plans and prices
Each row is a Zendesk plan as its pricing page lists it, with the date we checked it.
| Plan | Price | What is included |
|---|---|---|
| Support TeamChecked October 28, 2026 | Monthly: $25 an agentAnnual, per month: $19 an agent | Email and ticketing, routing, pre-written responses, automations and 5 automated resolutions per agent a month; no live chat or help center |
| Suite TeamChecked October 28, 2026 | Monthly: $69 an agentAnnual, per month: $55 an agent | Messaging and live chat and a help center, with 5 automated resolutions per agent a month |
| Suite ProfessionalChecked October 28, 2026 | Monthly: $149 an agentAnnual, per month: $115 an agent | SLAs and CSAT surveys, with 10 automated resolutions per agent a month |
| Suite Enterprise + CopilotChecked October 28, 2026 | Monthly: Not publishedAnnual, per month: Not published | Adds approval workflows, a sandbox and custom agent roles; sold through a sales call |
Suite Enterprise + Copilot shows no price; its plan card says Talk to Sales. Checked October 30, 2026.
What Zendesk charges on top
Add-ons
| Item | Price | Detail |
|---|---|---|
| CopilotChecked October 28, 2026 | $50 an agent a month, paid yearly | For Professional and higher plans; without it, Suite Professional pools 5 Copilot uses per agent a month |
| Committed automated resolutionsChecked October 28, 2026 | $1.50 each | AI agent resolutions bought ahead, for volume past the plan allowance |
| Pay-as-you-go resolutionsChecked October 28, 2026 | $2.00 each | Each AI agent resolution past the allowance, with no volume commitment |
| Workforce Engagement BundleChecked October 30, 2026 | $50 an agent a month, paid yearly | Service quality and agent performance tools, sold apart from the plan |
Contact, hub and one-time costs
| Item | Price | Detail |
|---|---|---|
| Action Builder creditsChecked October 30, 2026 | $200 per 100K actions | Multi-step workflow actions past the credits included for the subscription term |
| Messaging monthly active usersChecked October 31, 2026 | $50 per pack of 2,500 | Suite Professional includes 1,000 a month; more are bought in packs |
| Usage past plan allowancesChecked October 28, 2026 | Billed by consumption | App Builder and Action Builder use beyond what the plan includes, on top of the seat price |
What the same team pays on Zendesk and on Laureo
A three-person team that answers tickets and chats and also sells: 3 seats and 5,000 contacts, using Tickets & Help Desk, Live Chat, Knowledge Base, Public Help Center, Feedback, CRM & Pipeline.
Suite Professional is the first Zendesk plan with SLAs and CSAT surveys. Zendesk prices customer service products only, so the sales pipeline is another product on top, joined through Marketplace apps or its APIs.
- Suite Professional agents3 x $115 per agent$345
- Business plan2 seats included$166.66
- Added Power seats1 x $83.33 per seat$83.33
- Unlimited contacts and companies on every plan, with no contact tiers to outgrow.
Zendesk prices as published, checked October 28, 2026. Check their site for current rates. Laureo prices come from the pricing page.
Every tool in Laureo
The Laureo bill above covers the plan, not one tool. Here is the whole toolset, by name. The pricing page shows which plans include each one.
Marketing & Communication
Deals & Revenue
- Quotes & Invoices
- Booking Pages
- Deal Rooms
Customer Support
- Tickets & Help Desk
- Knowledge Base
- Public Help Center
- Feedback
- Live Chat
- AI Customer Support Agent (add-on)
Automation
Why teams pick Laureo over Zendesk
- One plan and one bill cover your CRM, inbox, email campaigns, booking pages, and quotes and invoices, so you stop paying for separate tools.
- Every plan includes monthly AI credits for the assistant, the agents and email drafting.
- Business and Ultra include a second full seat in the plan price, and no plan has a seat minimum.
- Automation rules and non-AI workflow steps never spend AI credits, and workflow runs carry no per-run fee; only AI steps use credits.
- Every plan price is published, and you sign up and pay online with no sales call.
Related Resources
- ComparisonLaureo vs ZendeskA help desk priced per agent, with live chat on the Suite plans and the CRM kept in another product joined by an integration.
- AlternativeZendesk alternativeA Zendesk alternative for teams that sell and support: tickets, live chat and a knowledge base on Business and Ultra, in the same CRM as the deals.
- ComparisonIntercom pricing: the seats plus every usage chargeHow much does Intercom cost? Essential, Advanced and Expert per seat, Fin at $0.99 an outcome, Copilot and the usage charges, dated, then one team on Laureo.
- ComparisonActiveCampaign pricing: what each contact tier costsHow much does ActiveCampaign cost? Starter, Plus, Pro and Enterprise from 1,000 to 10,000 contacts and the Pipelines add-on, dated, then one team on Laureo.
- ComparisonFreshdesk pricing: every plan, edition and add-onHow much does Freshdesk cost? Growth, Pro and Enterprise per agent, Freshdesk Omni for chat, Freddy AI sessions and Copilot, dated, then one team on Laureo.
- ComparisonZendesk vs Freshdesk, and the all-in-one optionZendesk vs Freshdesk: paid plans from $19 an agent, chat costs more on each, AI bills by resolution or session. Laureo adds the help desk on Business and Ultra.
- ComparisonZendesk vs Intercom, and the all-in-one optionZendesk vs Intercom: $19 an agent or $29 a seat ($19 for new customers), AI billed per resolution or per Fin outcome, SLAs on the top plans, next to Laureo.
- ComparisonZendesk vs Help Scout, and the all-in-one optionZendesk vs Help Scout: paid plans from $19 an agent or $25 a user, SLAs by plan, AI billed per resolution and no built-in CRM. Laureo includes the CRM.
- ComparisonBrowse every CRM comparisonSee how Laureo stacks up against the other CRMs you are weighing.
- PricingLaureo pricingEvery plan, what is included, and the monthly AI credits.
Zendesk pricing FAQs
Common questions about what Zendesk costs, and what Laureo costs instead
Price your own team.
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