Zoho CRM alternatives? You can just use Laureo
Zoho CRM alternatives for small B2B teams: unlimited contacts on all plans, campaigns and invoices on every plan, and a help desk on Business and Ultra.
What are the best Zoho CRM alternatives?
The best Zoho CRM alternatives for a small B2B team keep the CRM, email campaigns and the help desk in one product, and Laureo does that, with unlimited contacts on all plans and the help desk on Business and Ultra. Zoho CRM caps records by edition and leaves campaigns to Zoho Campaigns and the help desk to Zoho Desk.
Beside Zoho CRM itself, each job in the table runs in another Zoho app or edition, as Zoho's own pages stated on October 28, 2026, and each one maps to a Laureo tool.
| Job | Zoho app | In Laureo |
|---|---|---|
| Email campaigns | Zoho Campaigns, a separate app | Email campaigns on every plan |
| Help desk and knowledge base | Zoho Desk, a separate product | Tickets and a knowledge base on Business and Ultra |
| Website live chat | A Zoho Desk feature | A live chat widget on Business and Ultra |
| Customer surveys | Zoho Survey, through survey campaigns on Enterprise or above | CSAT, NPS and CES on Business and Ultra |
| Invoices | Zoho CRM Professional, or Zoho Books and Zoho Invoice | Invoices on every plan |
Is there a Zoho CRM alternative with unlimited contacts?
Yes: Laureo has unlimited contacts on all plans, so the size of your list never decides the plan. Zoho CRM holds 100,000 records on Standard and about 5 million on Professional, so a large list sets the edition and its price per user.
Zoho CRM Standard costs $14 a user a month billed yearly and Professional $23, and Professional is also where quotes and invoices start.
How do I move from Zoho CRM to Laureo?
Export accounts, contacts, deals, activities, tasks and products from Zoho CRM as CSV files, then import them into Laureo, which recognizes the Zoho CRM export and maps each column before anything is written. Bring accounts first, then contacts and deals, so each record links to its company as it lands.
A review screen shows every mapped column before the import runs, and you can keep Zoho CRM open beside Laureo for a week or two while you check what landed.
Why Laureo wins against Zoho CRM
- Unlimited contacts and companies on every plan, with no contact tiers to outgrow.
- Email campaigns are built in on every plan, with unlimited contacts on all plans.
- Quotes, invoices and payment reminders are built in on every plan, with no billing add-on.
- Business and Ultra include a help desk, knowledge base, public help center and live chat, with no separate help desk subscription.
Why teams look for a Zoho CRM alternative
- Reason 1Zoho CRM caps records by edition: Standard holds 100,000 records and Professional about 5 million.
- Reason 2Quotes, sales orders and invoices start on Professional, so billing from the CRM needs that edition or higher, at $23 a user a month billed yearly.
- Reason 3Zoho CRM points email campaigns to the separate Zoho Campaigns app, and the help desk, knowledge base and website live chat live in Zoho Desk, a separate product priced per user.
- Reason 4Laureo puts the pipeline, email campaigns, booking pages, quotes and invoices in one workspace plan with one full seat included on Pro and two on Business and Ultra, with unlimited contacts on all plans, and adds the help desk and live chat on Business and Ultra.
Laureo vs Zoho CRM, feature by feature
- Records and contactsUnlimited contacts and companies on all plans, with custom fields and duplicate detection and merge. By comparison, Zoho CRM Standard holds 100,000 records, and a larger record count needs a higher edition.
- Email campaignsSegmented campaigns go out to your CRM contacts on every plan, with A/B subject tests on Business and Ultra. By comparison, Zoho CRM Standard sends 250 mass emails a day per organization, and Zoho points campaigns to the separate Zoho Campaigns app.
- Quotes and invoicesQuotes, invoices and payment reminders on every plan, with card payments on Business and Ultra. By comparison, Zoho CRM lists quotes, sales orders and invoices from Professional, and Zoho Books and Zoho Invoice are separate finance apps.
- Help deskTickets, SLA targets, macros, a knowledge base, a public help center and live chat on Business and Ultra, in the same CRM as the deals. By comparison, Zoho Desk is a separate product priced per user per month, and it holds the knowledge base and website live chat.
- AI and your dataThe AI works on your records without training on them, on monthly AI credits included in every plan. By comparison, Zoho describes its AI as trained on your data, without exposing it to external vendors' models.
AI that drafts real work and waits for approval
Laureo runs built-in agents that start on their own and draft the work, on monthly AI credits included in your plan, and by default every agent except Ticket Triage (on Ultra) holds each change it proposes for your approval. Ask Laureo in plain language, for example Hey Laureo, draft follow-ups for every deal that went quiet this week, and review the queue before anything is sent.
Pricing side by side
What it costs
Zoho CRM starts at $14/user/mo. That is Standard, billed annually ($20 monthly), which holds 100,000 records. AI agents start on Professional at $23 a user, and the help desk is Zoho Desk, a separate product priced per user ($14 a month billed annually on its Standard plan).
Laureo bundles the CRM, email marketing, scheduling, and AI agents in one product. One workspace plan with one full seat included on Pro and two on Business and Ultra; add seats as you grow. Pro starts at $83.33 a month billed annually ($99.99 month-to-month). Unlimited contacts on all plans, and Ultra adds cold outreach. Every plan starts with a 14-day trial for $2.99, credited to your first month.
Pricing last verified October 31, 2026. Source: As of October 2026, Zoho CRM lists Standard at $14, Professional at $23, Enterprise at $40, and Ultimate at $52 per user per month billed annually ($20, $35, $50, and $65 monthly) (zoho.com/crm/comparison, checked 2026-10-31).
Your data stays yours. Role-based access, audit logging, and an approval queue: by default, every agent except Ticket Triage asks before it changes a record.
Related Resources
- ComparisonLaureo vs Zoho CRM, side by side
- ComparisonZoho CRM pricing
- AlternativeHubSpot alternative
- AlternativeClose alternative
- AlternativeAttio alternative
- AlternativeAll CRM alternatives
- ComparisonPart of the CRM Buyers Guide
- PricingSee plans and pricing
- Migration GuideMove your data to Laureo
- BlogRead the related guide
Frequently Asked Questions
Move from Zoho CRM to one platform
Bring your data over, switch on your AI agents, and run the whole sales process in one workspace.
Every plan starts with a 14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.