What is live chat software?
Live chat software puts a chat window on your website. A visitor can message your team and get an answer while still on the page.
The useful kind gives each chat an owner. It also ties the conversation to the customer's record. A live chat widget usually sits in a corner of each page.
In Laureo, on Business and Ultra, each chat opens a ticket in the service inbox. One queue handles chat, email and the customer portal together. The same response targets and saved replies apply to all three.
Example: a visitor asks about an order from the chat bubble. The chat opens a ticket, and a teammate answers it. The teammate links the visitor to a contact, and the chat joins their record.
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