What is an AI customer service agent?
An AI customer service agent is AI that answers customers and resolves routine requests. It works in chat or a help center and hands hard cases to a person.
A grounded agent answers only from content the business has checked. It names the source of each answer, so a customer can read more. When it is unsure, it offers a person instead of a guess.
Laureo's AI Customer Support Agent answers only from the help articles you verify. It cites the article behind each answer and offers a person when unsure. It is a paid add-on on Ultra.
What is an AI chatbot for customer service?
An AI chatbot for customer service answers routine questions in a website chat window. When it cannot help, it passes the chat to a person.
Laureo's AI Customer Support Agent is such a chatbot. It answers only from help articles you verify, and cites each one.
What is AI customer support?
AI customer support uses AI to answer customers, draft replies for agents and route tickets. People step in where judgment is needed.
In Laureo that is two tools. AI that drafts ticket replies for your approval is included on Ultra, with fair-use limits. The AI Customer Support Agent, a paid add-on on Ultra, answers customers directly.
What is an AI help desk?
An AI help desk is a ticket system where AI drafts replies and answers routine questions. People handle the rest in the same queue.
Laureo works as an AI helpdesk on Ultra, where the reply-drafting AI is included. Escalations from the AI Customer Support Agent open real tickets. On Business, the help desk runs without that AI.
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